Posted by not a Duke Energy fan
Customer Service is abysmal. I have spent two weeks trying to understand why an adjustment of over 400 was added to my bill. I keep getting a party line of estimated billings versus actual, which should not require an adjustment as the current reading minus the previous reading should automatically correct any inaccurate estimate. When I failed to make the customer service understand my complaint, I asked for documentation supporting the adjustment, which no one could provide.