Dollar General Customer Service

User Reviews, Ratings and Comments



Dollar General customer service is ranked #558 out of the 940 companies that have a sportpref.ru rating with an overall score of 29.41 out of a possible 200 based upon 2828 ratings. This score rates Dollar General customer service and customer support as Terrible.

NEGATIVE Comments

2,709 Negative Comments out of 2,828 Total Comments is 95.79%.

POSITIVE Comments

119 Positive Comments out of 2,828 Total Comments is 4.21%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Dollar General

    Customer Service Scoreboard

    • 29.41 Overall Rating
      (out of 200 possible)
    • 2,709 negative comments (95.79%)
    • 119 positive comments (4.21%)
    • 70 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.8 Reachability
    • 2.8 Cancellation
    • 2.6 Friendliness
    • 2.6 Product Knowledge

Add your review!

Posted by Disgusted


VERY disappointed disgusted and quite frankly outraged at the experice that I just had at theDollar General in BENTON, AR on military Road! I was insulted, disrespected literally cussed out by both employees INSIDE the store, AT register, and N FRONT of other customers. There is absolutely never a time when this behavior is OK. NEVER!!! I was trying to return a food item that had CLEARLY not been opened, damaged or contaminated in any way. I had a receipt for the item that no one even bothered to look at because we never even got that far. Snotty little girl at the front who was about to get off work in 10 minutes did not have time to do a return, is really what it really boils down to. However, she claimed that her boss told her that it was against the law to return food items, and when I told her that wasn�t true she turned around without a word and hollered to some guy in the back that I suppose was supposed to represent the store as a manager? Shift leader?Horrible representation. He came out swinging so to speak! No �hello maâm, how can I help you?� Or anything of the sort. He never asked me what I was returning or why, and began verbally assaulting me In less than a minutes from the time he walked up. His attitude was horrible, just like it always is because I have seen him several times in there before his attitude is always generally the same. His claims were much like the little girls at the front, and after looking at the return policy for Dollar General completely unfounded. Policy or no policy, their behavior was so out of line that I was truly shocked and that is hard to do. I was cursed when I told them that I had just been to CVS to return some waffles that were no good and the lady who helped me very politely and without a problem gave me my money back with respect and a smile! There were two boxes of waffles one of them have been opened which is how we know they tasted terrible and I told her I did not expect her to refund me for that box that she could just throw it away and refund me for the other one. She refunded both boxes and never questioned me and certainly was never rude in anyway form or fashion. She was very professional UNlike these two, and one of the boxes was even opened. I never cursed, I never raise my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend who was the only other customer in the store and he was quietly waiting in line to be checked out as I was waiting for him to be checked out. So that we can visit just a little. I never cussed, I never raised my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend that was the only other customer in the store and he was patiently waiting in line behind me to be checked out. As I stood waiting for him to be checked out so I could talk to him For a couple of minutes on the walk out to the car, and I I would have waited very quietly and politely, had the jerk in charge not proceeded to instruct me very loudly and with much aggression to �get the F*** out!�at least four times!, Due to the sheer principle of the situation and the fact that I was not finished talking to my friend and had planned to walk him out to his car, I refused to leave and asked him to just please check the man out he only had two bottles of orange juice that he had come all the way into town to buy at the store. Neither of us ever cursed one time, as a matter fact my friend never said a word until he asked if he would could please be rung up so he could go, At which time HE was also ordered to �get the f*** out!� I kid you not these two were out of control! I know that these dollar stores have a hard time keeping employees and Im not exactly sure why but these two should not be hired anywhere that they are required to interact with customers in ANY way! Regardless of the policy though, one would expect managers, shift leaders, heck new employees, to remain calm, watch their mouths and remember that the customer is always right! Never under any circumstances do you ever ever ever, curse your customer and tell them to out and then refuse service to the next guy in line because he happens to know the first customer! Shocked and appalled, would simply be an understatement. Cannot wait to talk to their manager when she returns on Monday! If these two still have a job after I speak to her, I will most certainly work my way up the ladder until these two are gone. No excuse for this behavior at all!

Posted by Disgusted


VERY disappointed disgusted and quite frankly outraged at the experice that I just had at theDollar General in BENTON, AR on military Road! I was insulted, disrespected literally cussed out by both employees INSIDE the store, AT register, and N FRONT of other customers. There is absolutely never a time when this behavior is OK. NEVER!!! I was trying to return a food item that had CLEARLY not been opened, damaged or contaminated in any way. I had a receipt for the item that no one even bothered to look at because we never even got that far. Snotty little girl at the front who was about to get off work in 10 minutes did not have time to do a return, is really what it really boils down to. However, she claimed that her boss told her that it was against the law to return food items, and when I told her that wasn't true she turned around without a word and hollered to some guy in the back that I suppose was supposed to represent the store as a manager? Shift leader?Horrible representation. He came out swinging so to speak! No "hello maâm, how can I help you?" Or anything of the sort. He never asked me what I was returning or why, and began verbally assaulting me In less than a minutes from the time he walked up. His attitude was horrible, just like it always is because I have seen him several times in there before his attitude is always generally the same. His claims were much like the little girls at the front, and after looking at the return policy for Dollar General completely unfounded. Policy or no policy, their behavior was so out of line that I was truly shocked and that is hard to do. I was cursed when I told them that I had just been to CVS to return some waffles that were no good and the lady who helped me very politely and without a problem gave me my money back with respect and a smile! There were two boxes of waffles one of them have been opened which is how we know they tasted terrible and I told her I did not expect her to refund me for that box that she could just throw it away and refund me for the other one. She refunded both boxes and never questioned me and certainly was never rude in anyway form or fashion. She was very professional UNlike these two, and one of the boxes was even opened. I never cursed, I never raise my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend who was the only other customer in the store and he was quietly waiting in line to be checked out as I was waiting for him to be checked out. So that we can visit just a little. I never cussed, I never raised my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend that was the only other customer in the store and he was patiently waiting in line behind me to be checked out. As I stood waiting for him to be checked out so I could talk to him For a couple of minutes on the walk out to the car, and I I would have waited very quietly and politely, had the jerk in charge not proceeded to instruct me very loudly and with much aggression to "get out!"at least four times!, Due to the sheer principle of the situation and the fact that I was not finished talking to my friend and had planned to walk him out to his car, I refused to leave and asked him to just please check the man out he only had two bottles of orange juice that he had come all the way into town to buy at the store. Neither of us ever cursed one time, as a matter fact my friend never said a word until he asked if he would could please be rung up so he could go, At which time HE was also ordered to "get the f*** out!" I kid you not these two were out of control! I know that these dollar stores have a hard time keeping employees and Im not exactly sure why but these two should not be hired anywhere that they are required to interact with customers in ANY way! Regardless of the policy though, one would expect managers, shift leaders, heck new employees, to remain calm, watch their mouths and remember that the customer is always right! Never under any circumstances do you ever ever ever, curse your customer and tell them to "get the F*** out" and then refuse service to the next guy in line because he happens to know the first customer! Shocked and appalled, would simply be an understatement. Cannot wait to talk to their manager when she returns on Monday! If these two still have a job after I speak to her, I will most certainly work my way up the ladder until these two are gone. No excuse for this behavior at all!

Posted by Ash23


I just came from DG where they told me I could not have a receipt. They said there was no paper in the machine so they could not give me one. Had I not been in a hurry I would have asked for the manager and stood there until I got a receipt, and told the cashier that, and that that was ridiculous.

Posted by Johm


Sounds like when you read the return policy and it says all items can be returned and it doesn't have any exclusions and all these complaints, we should all get together and get an attorney and have a class action lawsuit and just Sue Dollar General for every dollar they have, for lying to customers online saying that all items that you're unsatisfied with can be returned and they put these little bitty signs behind the registry that you can't even see and they never tell you you can't return at the store but maybe we all need to hire an attorney, it sounds like it's not an isolated case it sounds like it happens all over the country and it's a scam. Who's with me

Posted by John


24 hours ago I purchased a heater fan combo. When the fan and heater are on it actually blows cold air. I was just satisfied. I looked online at your refund policy and it said you wanted me to be satisfied with all and I specify all items if not I could have a full refund within 30 days if I had original packaging all accessories and my receipt. Store number11814, the manager's name is Crystal, and she was on the phone and said absolutely no refund I had to exchange it for another. And I said have you read online with your return policy is it says all items can be returned within 30 days in the original packaging in the original box with all the accessories and the book and a receipt. It did not say excluding heaters but she has a little laminated piece of paper that says their refund policy for heaters is exchange. That little piece of paper is the size of a business card in his behind the register where customers can even see it. But I am dissatisfied I had did all the credentials that you said I had to do it's only been 24 hours why was I not reimbursed my money. Somebody needs to explain to me why Crystal gets to make her own policy when your corporate policy says all items that you're unsatisfied with can be returned. I expect a response as soon as possible. I'm not a wealthy man I can't afford to spend $40 on a heater that doesn't work and I had to drive 20 miles to take it back because of what your refund policy says online and she didn't give me my refund. So not only am I out the $40 or 35 plus tax for the heater but I'm also out gas money. But I need somebody to tell me why Crystal gets to make her own decisions on your return policy and soon as possible thank you.

Posted by Debbsmith9


I bought a heater and it does not work properly. I have the receipt and all the original packaging. I took it back to Dollar General at 10405 Fairmont Parkway La Porte Texas 77571. They told me that when I bought it there was a sign that said "Heaters can not be returned without a receipt and has to be unopened". I told the boy that there was not a sign there when I bought it and he YELLED at me that it was there. Then told me I could not return it. Dollar General is the worst. They are always unorganized and you can't even get down the isles. The lady cashier was very nice but the little boy was very rude!! Also they could not even find the sign they so called had and they couldn't find a copy of the store policy!! They keep building more Dollar Generals but they are not gonna have any customers if they keep treating them this way!!

Posted by Anonymous


The dollar general in Westfield my has significant water damage . Water is running down the walls and behind the refrigerator units .Gm says to open store Oceaia closed store. Computer to open store is not working right. Gm won't even come out to asess the problem.

Posted by I hate in town dollar general


I was returning my 10 yr old sons toy guns only 6 bucks couldn't find receipt but that was ok just wanted to get something else an aim in thers daily they said they couldn't so I brought it back home just want to get something diff not any MOMEY without my receipt

Posted by Anonymous


Plenty of attitude and a "too bad, nope" for me too. Unopened Cell phone with receipt in the same bag it was bought in. Didnt want the service agreement. I knew DG sucked just surprised that they sucked this much, NBD, lesson learned and will stop the charge on the credit card.

Posted by I'm a customer not a color


Went to store 3247 in Grand Prairie Texas on 11/29/17 to get some things for my home. As well as return a shower rod I had purchased at right before Thanksgiving. My total can to about $84.00. I then ask for the credit for rod. Cashier ask for receipt I told him I didn't have it. He said he can't return it. I said I don't want money back. He said no, so here we are going back in forth.I ask for manager he said she was at the bank he is the assistant manager.. He stated their policy says I have to have a receipt. I ask please show me the policy which is conveniently located at register. He act as of he didn't want to read it so I ask for I and read it for myself. It stated and I quote. Without a receipt customer can exchange for equal or lesser value or get a gift card. After I read it to him mind you others are now looking on...he stated how do I know you got it from here Target sells these too...Shocked at his responds I replied are you calling me a theft. He said it doesn't have a sku how I know it is from here...I asked him why would I return here if I got it somewhere else. I said I'll got get the sku off the shelf so I when and got a new rod...same rod...took it to him he said he still say I didn't get it there..I said sir I don't know where a target is and I stay 1 min from here..why would I lie..now humiliated as others continue to look on as though I'm trying to steal and lying about my purchase I told him you would pass on and 80 sale about a 10 return Im sure dollar general wouldn't like that. Can you please honor your policy and take back the rod. He was stuck at no. Now I feel like I'm being discriminated against because I'm black. My hair was a mess because I just woke up and headed up there to grab something..I feel he profiled me. I told him I'll take my money to family dollar...push the basket full of stuff I was about to purchase ask for store number and his name TJ...and left.. And I begin to think. He and his manager did this before. But that time I was told I couldn't buy a gift card with my debit/credit card it had to be cash. I didn't want to argue then I just went to family dollar. But then this happen and I feel the are picking who they do what to. They are racist and need to be removed if they treat certain customers a certain way.

Posted by greg


Bought cigarettes and asked for kings and teller gave me 100s in my bag with other purchases.Went back in store and was told they could not exchange tobacco products.Is this actually true and if so, what a bunch of losers.

Posted by Anonymous


The Wednesday before Thanksgiving, I tried to redeem my e - coupon that I received a couple of weeks ago; 3.00 off my 15.00 purchase. The register only took off .70. The woman I know as the manager could not figure out why, as I had no sale items. She promised to look into it, taking my name & number. Today, she had no memory of that conversation, saying it never happened. And I am still shorted a 1.30 on my coupon. I can't pick out the store number but here is the . Thank you

Posted by Anonymous


I have tried for a week to order one of your toys .I need 8 of your Galaxy Force Dancing Robots .On Black Friday they were BoGO 75 % off .I tried calling customer service and tried online quit a few times ..I need them for Christmas

Posted by Disgusted


I went into the Dollar General in Blanco Texas yesterday and it was horrific!! The store smelled like someone had thrown up. I asked the clerk on leaving what the smell was and she said it was a malfunctioning cooler that had milk in it. The smell was only the beginning. The aisles were crammed with carts of products! You could not safely get down one with the basket. I actually hit my toe trying to move a basket to get by products! That store is a disaster and I'm embarrassed to even have gone in there. I use to live there 7 years ago and the store was not in this condition. It's disgusting and embarrassing for your chain of stores!!

Posted by Unpleased


Very unhappy . I bought a yv antenna for 15$ thinking I would at least get a few channels. It didn't work. Like, at all. So I tried taking it back and the employee said that I had to be 18 to make a return. Since I'm only 16 this made me kinda mad. I mean sure I can just get a parent to return but still. And when I was buying the antenna I asked about their return policy and not one time did she mention anything but about being 18. So I spent 15$ on something I thew away.

Posted by Fort payne al


Bought a heater in the store and they refused to take it back. They told me only if it was broken and only a exchange. Poor customer service. I'm done with dollar general.

Posted by Anonymous


November 5, 2017
I have a complaint against your cashier, Marsherra for unacceptable behavior as a customer service rep in your store located at 7 Lake Drive Eufaula,Al.
I came into your store around 3:45pm looking for Michelob Ultra beer because I was told you had a sale. I didn't see any in the chiller so I asked the cashier,Masheera if there was any more in the back. She told me if I didn't see any then there wasn't any any continued to let me kno that she didn't stock coolers that's want her job. I told her I didn't ask her that I basically asked about the product and because of her rudeness told her she needed to find another job if she didn't like hers. She carried on so that I asked her did she even drink beer and it became personal because she told me that I dnt be asking her about her personal business and even though I tried to let the whole thing go, she would not. The rudeness was extremely outrageous that we had words and I about told her off especially after she threatened to get me banned from the store for her rudeness.It wasn't until I threatened to call customer service about the issue that she claimed she was gonna call the police. I gave her my name and she came all outside getting tag numbers as if I was a threat, putting on a big show case in front of the other customers. She claimed she banned me from the store. So I let her kno again that she is rude and that she do need to find another job and she do need to learn how to talk to customers and I'll tell her again. I proceeded to leave. On my way out another customer said to look over it because she always has a bad attitude but that is a No Go with me. No customer has to tell with that ignorance. If she's having a bad day, that's her problem. I don't shop there often and she doesn't have to worry because I will not be back. Her behavior was entirely unacceptable and I do not know of any company or customer that should have to tolerate such nonsense.

Posted by [email protected]


I have asked to be called about the manager Miki store number 12287 and the man that works there are so rude the store is always a mess they are always out smoking and the is always alot if people in the line. I know of alot of people that refuses to go there. The other store the manager is very nice and it is a very clean store and the shelves look really nice

Posted by AngelaH


Dreadful customer service. Husband purchased a $5 phone cover. Opened the box and it was cracked. Took it back within 20 minutes WITH RECEIPT and they didn't have another one - same girl who originally checked him out told him she could only give him a credit, "why don't you go get some candy" she told him. He refused and asked for his money back again. She wouldn't budge. Will NEVER EVER go there again and will make sure all my Facebook friends are alerted. This is stealing!!

Posted by Anonymous


Hello, I am a very Loyal customer of Dollar General. I basically live in my neighborhood store in Greenwood,South Carolina on the 72by-pass.I have searched high and low for a skeleton dog which you stated is Available in store. It is Not. Neither store in Greenwood Ever had it, store in 96, store in Chappells,store on25 going towards Hodges Won't answer their phone. I have asked, and asked for the "Holloween Assortment box of Skeliton animals". Still Nothing..I want the SKELETON DOG which is priced at $8.00 on Your site. How Strange is it that Your Stores DON'T have it and CAN'T order it on line. Really, for real, for real, Dollar General?!How about sending me one or is that Not a option either??

Posted by Steven


If you can't back my purchase with my money then there will be no more purchases being made.. Will spread the word. Ty

Posted by Steven


If it's a gift and the pants don't fit how will i have a receipt.. Im supposed to tell the buyer in embarrassed fashion

Posted by Langrenus


I do not know what the corporate mentality of "dollar stores" of all kinds amounts to, but it is obvious to me that refunds to customers (of any kind, for any reason) are highly discouraged. I have seen this "no refund attitude" prevalent from store managers, to new-hire cashiers. These stores simply want to keep money transactions strictly one-way, from the customers hands to theirs. Such an attitude simply must originate at the very top, and trickle down through store managers and employees, no matter what the written policy is.

Posted by Lisa


My husband bought some cookies from Dollar General in MD. I did not like the cookies he bought, so I took them back to the store, unopened and with a receipt. I was told by the cashier that the Food and Drug Administration does not allow for packaged items (nonperishable foods) to be returned even with a receipt. I looked on the Food and Drug Administration's website and found nothing to support her claim. Perhaps Dollar General should educate their cashiers upon hiring them.

Posted by Fedup


I made a large purchase from Dollar Tree trying to save money for a baby shower and the shower was cancelled due to unfortunate circumstances. I spent over 100.00 and went to return the items I had purchased from them with my receipt, which I paid with cash and was told I could Not get my money back. Everything was still in bags and was never taken out my car.They have nothing post for the customers to see their return policy. It's on the bottom of the receipt after they have taken your money. How can they just keep people's hard earned money like that by law? Customers need to know these thing before the purchase. Now I'm stuck with things I can do nothing with. They say they will give me something equal to my purchase. Now what can I get from the dollar tree that equals over 100.00 when everthing cost 1.00.
This is not fair to the customers.I want my money back.

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Posted by Anonymous


Customer service was good.
But the dang parking lot needs repairs bad.

Posted by Anonymous


I recently had knee surgery and am still on the cane. I went into my local Dollar General #07295 and was immediately welcomed by Prudence and she asked me if I needed help with anything, I told her that I only wanted a case of water, she said she would get it for me, she did, I paid for it and she took it to the car for me! What angel she was! A Great Employee!

Posted by Twila


I went toDG on Main St. Chillicothe Ohio 45601. Brandon waited on me. He not only check this out and was generally nice and pleasant but when my bill ran a couple dollars beyond what I had he literally put it in himself. You have a fabulous employee. He needs to lots of pats on the back. Sincerely Twila Beverly

Posted by Anonymous


I recently visited the Dollar General Store #1433 in Jefferson City, Missouri. I have been to MANY Dollar General Stores and by far this Store was the CLEANEST, WELL STOCKED AND FRIENDLY Store I have had the privilege to shop at. I personally spoke to the Manager, Alan and told him the same. I was a Retail Manager for 26 years with AAFES and I know what to look for in Superior Customer Service, and this was it! This Store goes ABOVE AND BEYOND normal operations. I hope that some type of accolades are given to this Store for their extraordinary Attention to details and AWESOME Customer Service.

Posted by Anonymous


I shop at store 10071 and I buy all kinds of items..I find the store organized and appealing..very convenient...the manager Todd is very nice..his staff also are polite friendly people and I always come away with good buys and a good feeling being treated well..I am very grateful for store 10071

Posted by Anonymous


just a quick note to let you know what a great employee alissa is at your carlisle road, camp hill, pa. store could not find an item i was looking for. alissa took me to 2 possible locations but the item was not in stock. she then called the new cumberland store for me, found they did have the item and asked the employee at that store to hold one for me at the register. that is customer service at its best !!! thank you !!

Posted by Anonymous


Finally store 13446 on Cherry Hill Rd got it right you've finally put a GREAT MANAGER in your store the store is clean, well stocked, the parking lot is clean and she greets you with a smile.
Thank You Joyice B G

Posted by Christy


I would like to compliment one of your employees employees are usually friendly, but Kriste (I don't know her last name) went above that. I was having trouble with tracfone. She contacted tracfone because I my phone was not getting calls. I could call out, but not receive calls. I now have my replacement phone. When I thanked her for all her help, she told me a manager that she had at the Dollar Store in Summertown had taught her to help customers to the best of her ability. Thank you for having such good employees.

Posted by Anonymous


My sister and I were in dollar general in pierz, Mn. Friday the 7th and also the Saturday the 8th of October. We were amazed by how friendly the store manager Alicia was. She was very helpful both days and we both made a haul of some great stuff. We will definitely go back. We think she should be recognized by corporate for the great job she is doing. Thank you

Posted by Tristia


The dollar general in sumner iowa is the nicest dg I've ever been in. And great customer service.

Posted by Anonymous


Ref Store 12597 Rosendale N.y. Just An Fyi. Bill Is Doing A Great Job. Hard Worker And Good With Customers. I Go Three Times A Week Since The Store Opened And Bill Has Come A Long Way.

Posted by Anonymous


I live in a rural community and our local stores have a lot of issues with digital coupons not working properly. My next comment is to say how wonderful the staff are at the Dollar General store in Canton, MO. They are always friendly and genuinely want to help. I recently had negative experiences at other local stores so want to let you know just how special the staff at Canton Mo are.

Posted by Safety guy


Your employees including the store manager in Brookeland Texas (lake Sam Rayburn) are a great bunch of folks. The manager leads by example in assisting your clients. The is one of the best stocked and cleanest of your facilities I have ever been in.

I live close to the lake and stop in a couple a times a week and do not going shopping here at all.

Always greeted when you walk in and always willing to help out their customers no matter what race or age.

Those folks need a pat on the back from corporate to make sure they know complements are being noticed.

I know most of the comments you deal with are negative but this store is a real light in the stores you operate.

Need more info or verification just stop by and experience it for yourself.

Posted by Anonymous


Just a very positive comment about the manager and staff at the Brantley Alabama store. My mother, who lives in Brantley, had a fall in the parking area after shopping. Mother is 82. She was able to re-enter the store at which time the management gave her complete attention until some of our family could get there. Their attention to her needs really was appreciated. I wish there would be some recognition given to these uncommon employees you have been fortunate to hire in Brantley.

Posted by Anonymous


The Dollar general store at Elk Plaza in Duncan Oklahoma has a new manager named Barbie who went out of her way to help me find what I needed. This store has several employees that are really trying. I appreciate their hard work thought you should know.

Posted by Anonymous


I Shop At The Dollar General In Calmer Ar. This Is A Great Store And Has Great Employees They Are All Friendly And Very Helpful. The Manager Carolyn Is So Awsome Very Good At Customer Service. Great Store

Posted by Greatful


The dollar general store in Telford is wonderful so clean and joey the manager and his staff are perfect.Joey is always upbeat and kind and I've witnessed him pay for people's food,so kind hearted.

Posted by Anonymous


I would like to comment your Dollar General Store in Fairmont N.C. 28340 . Store was clean and we had the best customer service. We were on our way to the beach. And found everything we needed.
Thank You, Alan

Posted by NA


I stopped by the new Dollar General in Moss Point, MS on HWY 90. The store is well kept. I especially loved the help I received from worker Annie today! She was very helpful and nice.

Posted by Anonymous


The new Dollar General Store in Sibley Mississippi is the best!!
I drive from downtown Natchez where there are other DG's because this one is ALWAYS organized, clean, fully stocked with no boxes sitting in the isles & the staff is VERY helpful & friendly!!
Just wanted someone to know!!

Posted by Anonymous


Jasper Fl store is always a mess. Stock buggies always in the way shelves empty some stock on very top of shelves to be put out. They apparently do not have enough staff when stock comes in. The staff always nice and willing to help. They need stocking help. One of the worst I have ever been in. Judi

Posted by None


I think the cashier at my local store is scamming customers who redeem the 5$ off
25$ or more purchase register coupons. I bought for 38.72, handed my coupon to him while I took my purchases off the carousel. He quickly handed my receipt and began scanning the next customer's items. I didn't check my receipt until later that day, and didn't see the $5 off anywhere. I believe he may have redeemed it later and pocketed the $5 himself. So long dollar general.

Posted by Anonymous


We visited the store in palmyra Illinois a few days again. The ladies in the store were very nice and helpful, however it was so hot we left. This is not a safe environment for customers or employees. Please be aware. Thanks.

Posted by Anonymous


You have a fantastic employee at your store on mulberry street in angleton, tx. She is always there, she is helpful, she is knowledgeable about the stock, she will walk the store with a customer, the promotes items, she remembers her customers, and what they are interested in buying, she suggests substitutes if what you want is not on stock. Her name is Dominique Jones.

Posted by Happy Customer


The store in owensboro KY on highway 60east is the cleanest store in Owensboro the black lady is very friendly. She works hard evey time I'm in there she is working hard I bypass three stores from my house just to shop there.

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Posted by Eacurran


I would love to go to work for Dollar General! I have filled out numerous applications but can never speak to a person. I worked 21 years as a District Manager with Hamra Enterprises and 5 years as a Walgreens manager! I love your company but cannot seem to get my foot in the door! Please help!!! Ed Curran, Columbia, Mo. Available anytime and have great references!!!

Posted by Pissed off won't be back to any


I worked at Dollar General and never once was I told you couldn't bring food back so I had brought some snacks for my lunch and it hasn't been even 3 hrs tried to take them back and they said I could not bring food back it hasn't been opened matter of fact hadn't even taken it out the bag but wanted to return to get my cash back and use the gift card I had just got out my mailbox so could have my cash in my pocket! Cause I start a new job and might need it!

Posted by tgal


I worked for a dollar general, there return policy is very particular, if the item or items you are refunding total out to more than 10.00 you will have to show them an I'd, and provide a phone number. Basically its to prove that there was an actual customer doing the refund and the employee wasn't doing fake refunds and taking the cash, cause dollar general thinks all of its employees are thieves. So you can't blame the employee for doing what they are told.

Posted by Anonymous


To whom it may concern, Let me start by saying I love my local DG in fact my step daughter works for you & my youngest daughter Taylor Gilchrest is also an employee of yours now as well at store # 01389. I inquired for them with the manager christy ( But they got hired all on there own ) who I think is amazing, I never shop at another DG even before my daughter's got employed there because I found her to be an extremely hard worker who took pride in her store, & I wanted my girls trained by her because she seemed to be a strong leader & wouldn't except anything less from her employees not to mention she reminded me of myself, young adults need direction and a strong leader because in my opinion I feel this generation has this idea in there head that they are entitled to everything and only have to work when they feel like it.I did not raise my girls that way, and for my youngest Taylor I needed to make sure that she continue in that direction so when I meet christy I knew right away I was leaving my daughter in good hands and that she would learn alot from her and strive for more to please her & christy has done just that, my daughter looks up to her. Your lucky to have her ( & my daughter of course :-) ) So with all that being said my daughter Taylor came up with a great idea for your business, however she still is a little shy & still working on her confidence & I know she will not tell you her idea, & she's gonna be embarrassed that I did this but she needs to know how smart she is & what a great idea she had. So hear it is. Arts & crafts are going viral pintrest, you tube and so on & alot of people are posting there ideas with items purchased at DG now wouldn't be great to walk into a DG & seeing a demonstration for a dyi project just using a few DG products & only spending very a few dollers . You can set a day an time a few times a wk and change the diy project weekly so you'll have that return cust. Who may not go online and see all the ideas that are there. Now they can just get to see it live and just pick up the pre/ packaged project you can have everything they need for that weekly project already to go and a step by step how to directions sheet stapled to the bag & maybe even a video tutorial on your website. I couldn't pass up this great idea of hers, I just had to write you about it & Taylor & christy even if my daughter doesn't talk to me for a wk cause she'll feel I have embarrassed her. Lol what are parents for. Thank you very much for taking the time to read this & I hope one day I can aee her idea come to life. Sincerely Kimberly ( A very proud mom )

Posted by Tarris


I really believe that the assistant manager should be salary also. Myself I would work more hours and not be overtime.
Never enough time to getting all done.

Posted by Anonymous


I can't trash any DG I have gone into lately. Everyone is always nice. I worked for this company for almost 2yrs and would probably still be there if I hadn't been talked to badly and called stupid by someone in upper management. There is days I wish I had toughed it out and ignored this man.

Posted by Anonymous


I have been a Dollar General employee for almost 3yrs now. I am a manager and often process returns.
I would like to apologize to all of you that have experienced poor customer service. Most of these complaints are inexcusable.
I can tell you that Dollar General values your business and suggest that if you have have problems with your local DG- you should complete the survey on the bottom of your receipt. Dollar General values your opinion. If there is a problem that needs to be fixed, the surveys for that store will bring it to attention. Surveys are analyzed monthly for every store.
I admit that have also disappointed a few customers, but not for rudeness. I enjoy my stores customers in Mabank, Texas and look forward to seeing them again.

Posted by Misty


Preview

Not happy
Lead Sales Associate (Former Employee), Newton Falls, OH â November 13, 2016
Pros: The girls i worked with were great.
Cons: The manager is a not so nice person.
I recently quit working at a dollar general in Newton Falls ohio. I worked at walmart for 10 years and never seen such horrible management ever. So sad at how poorly that store is ran and the rules dollar general has. The store manager has a not taped at the register that says we have to ask every customer for money for literacy or we will be wrote up. What the heck. We do all the work raising money for the charity and only person who gets anything is the manager. That is not right at all. And to have job threatened is crazy. I was a department manager at walmart and we worked overtime if needed for inventory. Not allowed to be off not one manager not store manager no one. The store manager at this dollar general goes on vacation for inventory every year and makes all that work fall onto us turn keys. We are not allowed to leave on our lunches which is our time. We can not be rung out by a regular cashier so on several occasions when just me and a cashier till the next turn key comes in i cant buy food for lunch or a drink. So i go the whole day with nothing if i forget my stuff. I was told i am not to miss one single day in December by my manager unless i have a death in the family. Seriously you can ask me and tell me we are so busy and need all hands on deck for the month but to be told im not allowed to miss work is craziness. Our cashiers if they work 5 hours they get no break and cannot have a drink. I dont understand why they can not even have a bottle of water to drink. When your running register and in between customers your putting away freight you get thirsty. I have never been talked to or treated so poorly. I was so excited when i moved far from home to this little town to go back to work with the public. I love people and to socialize and help them but this store definetly turned me away from that. Those girls there can not afford to leave. They are only ones working in there home and need that job and that manager knows it and treats them so poorly. Its so sad that they are treated like that. Im lucky i dont have to work and could walk away. I pray someone reads this and fixes the way that store is ran because those workers are such amazing workers and an asset to dollar general.

Posted by Not impressed


I applied for an Assistant Manager position with the new Dollar General Store that will opening soon in Mobridge SD. I received a voicemail message from the new store manager requesting to callback to set up an interview. I called back and left a voicemail message that I was calling back to set up an interview. Well it's been over a day and a half and I haven't received a response. While at my current job, another employee told me that they actually spoke with the new manager on the same day I got the call. The employee was verbally told by the new Dollar General Manager that they would call them the next day. I flat out find this unprofessional in terms of how the hiring process is done by a new Dollar General Manager. Since I haven't received a response in a timely manner back from the new manager and from what was said to another potential hire, I've decided to withdraw my application. Hopefully the store is better to shop at than to apply for.

Posted by Anonymous


The biggest problem with this company is corporate. You all wonder up there why all your stores are failing and are to stubborn to admit that you under pay and you give the stores NO hours to work with. How do you honestly expect a grocery store to run on 500 or LESS hours?! The DMs who work for this company are obviously trained to only give NEGATIVE comments about the stores and nothing POSTIVE. These stores are a joke. Signed a frustrated employee

Posted by Havanasdaughter


My local store has been hiring since the beginning of September. Along with signs stating a nation wide hiring event. I spoke with the manager of this location and was told that I would be able to work there to just fill out the application. He is an awesome manager. Has been fighting all along to help get me hired. I have applied to every position available at this location, twice. With no results. The manager doesn't receive my application. I do not receive any feed back. I have tried connecting with a live person about this issue and get nothing. I have even emailed and am told that there are so many applications sent in that they can't get to all of them that quickly. If that is true, then why does someone else application show up in 4 days and mine goes no where? Is this how you tell people they didn't pass, by not saying anything at all? I just want to work. I am a hard worker and very reliable. I am obviously ambitious or I wouldn't still be fighting to get hired.

Posted by Anonymous


I have read some of these reviews and in gonna explain a few things to you guys .....after 15 years of working for this company .your right floors are messy, cashiers are rude, stuff stocked to the ceiling praying nobody sneezes. buggies packed dolly carts every where .now you want to know why you had to wait 5 people in line for a cashier to come to the register ......ill tell you .a store is open 98 hours a week (+~) they give you.130 payroll hours for 7 employees 2 get 35 hours ast.mgr & aclead the other 5 get 10 -15 .oops they made a mistake another store went over his her budget.now u need to pay payroll back 20 hours . but your the manager so you pull it .BY THE time you do you make less than mim wage .then your 2000 box truck has arrived, Mary she called in sick, today is franks day off . Lisa is at the Er with kid . we hell what's next ....your D m calls you have a conference call at 10:00 whose gonna run the register, unload the truck, dang, milk man is here . did that customer just cuss me. SMILE TESS YOU CAN DO IT !!! well I got wrote up because I hung up on the conf. call to help customer find diapers. ........o well IT WAS ALL in a days work .Not any more . I had to just walk out ....dg can chew on a managers butt until they feel they have no choice .......BUT YOU DO .so customers please I now am a shopper no longer a manager .and being on both side of the fence .is no fun. when you stop and that cashier is ugly to you and that store is a mess . just remember we are mim.wage managers we really do work sun up to sun down .....this is just my story ....

Posted by Linda Luper


After an 18 year career with Dg I was put in a position where I had to quit. I want to thank Dg for all it has given me and for getting to work with some awesome people. Recently getting a visit from Steve was very exciting and getting my picture on dgme made me feel like a star. I just wish the promises made to me were kept and I would not have to drive so far to go to work. I was told it would only be a few weeks and it's been over a year. I think Dg does not value loyal employees and that makes me sad. Thank you

Linda Luper

Posted by Samantha


I am a previous employee (I was fired) as well as a frequent shopper at store #1059 located in Scranton, PA. I personally know Stacey James, Josh James and Janell Miller WHO ARE ALL FAMILY. BLOOD FAMILY. Jessica James also worked there, she was fired. Janell James is the mother to Josh and Jessica James. Janell is Stacey Jame's sister in law, Stacey's husband is Janell's brother. Stacey James who is currently an LSA knowing store policy on family working for Dollar General and specifically in the same store, did not advise against her family in applying for employment at Dollar General. John Parduski the store's district manager knows this, but has said to keep it hush and deny any accusations. His reasoning being, the store was losing a key manager Shannon Lewis (to a new store) who had brought that store back up from the ground. With this current store always being shorthanded (there's no question as to why, people get fired or quit because of they way the store is run. Getting written up for ridiculous reasons. As well as being treated unfairly, probably because we're not family, or just being spoken to with no requard to a person's feelings).

Janell always prefers closing, Hmmm wonder why? What's going on there! Janelle and Stacey have also worked the same shifts, they've even worked shifts with Josh, they are family why is this happening, family is not supposed to be working at all specially not in the same building.

This store needs a really good checking into! I wouldn't be surprised if shrink is happening behind the scene. Just my opinion. Store policy is store policy and when, policy is broken there's a problem.

Posted by Anonymous


Hello upon receiving my hire packet I didn't complete everything in one day ur took several days and was not told to complete within a certain time frame so after completion of the hiring packet the drug test dates had past do the district mgr told me she would give me another date but I have yet to recurve a new date ????

Posted by Anonymous


Hello Iam inquiring in reference to job employment. All my paper work is complete background complete but there was s discrepancy with my drug test so my question to you is can I get another date due to the misunderstanding of the hiring packet ?

Posted by OLD Assistant Manger


Have been trying to get my job back at store 06125 and the manager refuses to consider my application, I was wrongly dismissed by the former DM this fact is backed up by both HR and NYDOL, whats worse is my absence is costing the store business as most of the other businesses in town only bought there because of me knowing the people doing the purchasing for them.

Posted by Anonymous


Every comment I read is true and seems to be the norm for the CEO's idea of management.
The stores are operating on 1-2 employees per shift. New Merchandise delivered each week, keeps the stores crowed and disorganized.
Most employees are PT to keep CEO 1.6 billion net income.
No benefits;insurance, discounts, incentives, vacations, 401, nothing not even "good job, at a boy, pat on back".
As the customers complains, so does the over worked unappreciated manager....no one is happy and everyone walks on egg shells as this is the mentality of the CEO's way of unsecessful management theory.
I apologize for all the customer complaints and highly agree that the "King On The Mound", needs to think about the little peons that's keeping him there and make the necessary adjustments that would make this store a No 1, in retail.
As big as it is, more can be given to the employees that would change the face to a smile than an insult.

Posted by Donrb3724


i was employed at dollar General and after my shift i quite because i was the only one taken care of the customers and the other associate did all her stocking and talkedon the phone all night and when she noticed a customer was waiting at the counter she called me to take care of the customer when she had a till as well. i could not get any of my shevles organizd because i had to stop and take care of customers and she did not take care of one customer

Posted by Anonymous


I am an ex-employee,I was just terminated on May 30,2016 for being over $10.16,short $10.14,and short again so my manager says another $7.95.Now both ten dollar incidents seems so off but given I had new money I didn't say too much.They want you to move fast get the customers out but when a mistake is made it's hell to pay.Being short with the 7.95 is also a trip now after I counted my draw down I specifically asked how did I come out, my manager said you just a couple cents off I was like okay. I went to the front got my trash took it to the back in returning to the front I was informed by the manager that I was $7.95 short, so quite naturally I asked why you didn't say that the first time, her answer oh I really wasn't paying attention to the screen but she did look at the screen cause she turned around then turned back around. Then she says maybe it will show up tonight in the deposit, but before she left that Thursday she wrote me up again and this time it was termination. I went in to work Saturday worked went home that Monday I went in she says you are terminated so then she show me the write up say I didn't want to do this but I had to its protocol.This is where I have a problem if she was going by protocol I was suppose to get a verbal warning first,then a write up next followed by another write up last but not least terminated. I got wrote up all three times but terminated the third time. Her best friend that works there was over $3 one day and short $3 another.She only has one write up in her folder.I'm feeling like I wasn't treated fair. I'm a disabled person that was trying to do my best only to be done like this not to mention when I was working some weeks she would only give me one day on the schedule and make $25 dollars on Friday when everyone else had good hours.I wasn't asking for much just at least 15 hours a week I never got that.This was the worst experience I have had being a cashier the customers was great and for the short time I was there I never got a complaint from the customers, but when I wasn't working they got complaints. I'm just so out done with them I use to be a manager and I don't know but I would have done some of that a little different.I got so many compliments because I smiled and greeted each customer as if they were family one lady told me don't let no take my smile away but you know what I almost did today I'm okay with it and I'm still smiling. I'm not writing this to bad mouth them but they need to get their mess together.

Posted by Anonymous


I have been trying to apply for a job at Dollar General in Crimora VA for the last 3 weeks and your application will not come up. You need to make the process less hard to find.

Posted by Son with it


Not happy with the way management employs hiring.....I got told today after being put out for three weeks and only having two days training on the register I was demoted and had hour and a ¢75 pay cut due to my having had dyslexia I had two...I repeat two days on a register and was expected to know everything! This makes me so upset having my manager tell me I'm not good enough.


GREAT JOB AND GREAT MANAGING. SKILLS!!!!!

Posted by Anonymous


BE CAREFUL WHEN PURCHASING GIFT CARDS, PREPAID VISA CARDS, OR PREPAID PHONE CARDS!! They cannot return your money to you if you purchase the wrong one, you have to call the company for which this card comes from (verizon, paypal, etc) to receive a refund from those cards. To answer the person who paid with paypal... I'm fairly certain that as long as you had your receipt you could just get actual cash back, it doesn't have to be returned to your paypal if they didn't know how to do it. --- Ex Employee ---

Posted by Anonymous


Honestly, in most situations, if the manager on duty is skeptical it's not even truly your fault, but the fault of all those customers preceding you who have continuously stolen and tried to return certain items. Customer service may approve a return, but it's easier to speak with a district manager vs. the customer service hotline as the district manager will give permission under the right circumstances, where any store has the right to reject a return under any suspicion of theft. There are policies which do not allow them to accept food returns that are not covered by the DG guarantee (clover valley and smart & simple products), and opened heaters or fans, or opened high expense electronics (including cellphones), instead they insist you call the manufacturer for a refund or replacement. --- Ex employee ---

Posted by Anonymous


Hi,
My Name Is Qiana. I Have Tried To Apply To Dollar General. I Decided To Give My Information, Contacts And All On This Website. Unfortunately, I Have Not Received A Call Or Email In Regards To Any Jobs Available Instead Of Emails In Regards To Jobs I Don't Want. Now, Your Website Specifically Said You Wont Give Out Emails, But It Really Seems Like My Email Is All Over The Internet In Regards To Jobs I Don't Want And Did Not I Repeat Did Not Give My Email Out To!!
You Guys Said My Information Was Confidential And I Would Like To Know Why Its Out There After I Used Your Dollar General. Com/careers To Get A Job There?

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