Dashlane Customer Service

User Reviews, Ratings and Comments

Dashlane customer service is ranked #889 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 18.40 out of a possible 200 based upon 7 ratings. This score rates Dashlane customer service and customer support as Terrible.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Dashlane

    Customer Service Scoreboard

    • 18.40 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 2.5 Friendliness
    • 3.0 Product Knowledge

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Posted by Anonymous

thanks for trying charge me money for a problem you created. I will shout it out online. I hate this kind of thing, and I am still messed up because of Dashlane.

Posted by Steven

Dashlane claims it is the only password you will ever need to remember and that Premium customers get responsive service. Not true. My iphone's screen became unreadable and not repairable because I am abroad. I tried to access Dashlane from another computer, but it would not allow access without verification through my email -- which was also unaccessible because I was storing its password on Dashlane. The company has no phone support. I have been writing them for days about the problem and getting responses from their "support" personnel that are totally unresponsive to the problem. It is literally like they are brain dead. I appears that I am going to have to travel a thousand miles to get the phone fixed in order to solve the problem and, if I had lost the phone, I would be totally out of luck in obtaining my passwords. This program is horrific! This is a totally terrible company.

Posted by geoffmalrae

I cannot make an assessment of Customer Service/Support as I have never been able to contact them but it appears to be non exsistant. If there is anyone out there I have a query.The "change password" Button seems to be inoperative. Please advise the method of changing password to a password selected by Dash lane. Reply to my email address please. Geoffrey Earlam

Posted by Anonymous

Cant Figure Out How To Reach Dashlane In An Emergency. Premium Customer. Needs Fast Chat Line Set Up And Easy To Find!

Posted by Garth

I have premium, was looking at business. There is no support, chat support is kindergarten level at best. wasted money on 3 year plan, save yourself, premium gets you nothing, not what you paid for,

Posted by Anonymous

Ok I know security is an issue and I appreciate it. My name is Raffaele Circelli and I'm a paid Dashlane customer. I recently had to change my emai. My email is and a contact My current email Please send a security code to my current email address. Thank you for your time and consideration.


Raffaele Circelli

Posted by None

Dashlane has not phone support available. Only e-mail support. I have been waiting 3 days for Dashlane to answer my last request. They have ignored my requests. I have just the free version. I am still thinking of filing a complaint because they have just not answered my e-mails for support. I was thinking of getting the paid premium service, but if they are going to have the attitude to ignore my free help requests, I would not trust them for the paid service.

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Contact Information
Customer Service
+33 1 43 57 16 24

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Company News
Dashlane Launches Dashlane for Business, Groundbreaking Team Password Solution
NEW YORK, Oct. 15, 2015 /PRNewswire/ -- Dashlane, the world's leading password manager, announces the launch of Dashlane for Business. Dashlane for Business empowers organizations to quickly add a layer of security and convenience to all of their ...
Dashlane and Intel Collaborate to Create Unrivaled Password Protection
NEW YORK, Jan. 3, 2017 /PRNewswire/ — Dashlane, the leader in online identity management, announces a collaboration with Intel® to deploy Intel® Software Guard Extension (SGX) technology with Dashlane's award-winning password manager.
Google's YOLO Password Manager Promises "You Only Log-in Once"
... we look forward to expanding this collaborative project, so that it will benefit the entire security ecosystem as a whole.” Plenty of companies are trying to kill password-based security mechanisms. But each of those systems has their own drawbacks ...