Dacor Customer Service

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Posted by Beth

I have a Dacor cooktop in my kitchen (5 burner). It was installed in the spring of 2006. Within two years of its installation, knobs started breaking off. They would simply snap off in my hand. The plastic tube that goes over the metal point melts and cracks. In my opinion, this is a serious design flaw. Over the years, all of the knobs have broken and many have been replaced more than once.
I called Customer Service last month to try to see if Dacor could provide me with better made and designed knobs. The person I spoke to was very rude. He told me that Dacor had no record of having problems with its knobs; that the company wouldn’t be concerned with something on the cooktop that was merely “cosmetic” (!); and that it was an old appliance (6 years old) and therefore, problems were to be expected.
I have no hope of Dacor remedying this problem, but if I ever redo another kitchen, I will certainly NOT choose a Dacor appliance

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Posted by happy

Customer Service was very friendly and helpful..
Solve my problem..I am very Happy.

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Dacor Manuals
Company News
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