Dacor Customer Service

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  • Dacor

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Posted by Beth


I have a Dacor cooktop in my kitchen (5 burner). It was installed in the spring of 2006. Within two years of its installation, knobs started breaking off. They would simply snap off in my hand. The plastic tube that goes over the metal point melts and cracks. In my opinion, this is a serious design flaw. Over the years, all of the knobs have broken and many have been replaced more than once.
I called Customer Service last month to try to see if Dacor could provide me with better made and designed knobs. The person I spoke to was very rude. He told me that Dacor had no record of having problems with its knobs; that the company wouldn’t be concerned with something on the cooktop that was merely “cosmetic” (!); and that it was an old appliance (6 years old) and therefore, problems were to be expected.
I have no hope of Dacor remedying this problem, but if I ever redo another kitchen, I will certainly NOT choose a Dacor appliance

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Posted by happy


Customer Service was very friendly and helpful..
Solve my problem..I am very Happy.

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Customer Service
800-793-0093

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Dacor Manuals
Company News
Dacor Earns Fifth Consecutive United Servicers Association Partnership Award
Dacor®, a leading manufacturer of ultra-premium kitchen appliances, received the 2017 United Servicers Association (USA) Partnership Award for its commitment to providing exceptional service training and technical support to business owners and ...
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The Discovery iQ Wall Oven features all of the functionality of a state-of-the-art seven inch Androidpowered touch screen, which can allow consumers to remotely turn on the oven from anywhere with their smart phone or tablet. The new Discovery iQ will ...
Dacor® to Introduce Newest Innovations in Smart, Connected Cooking ...
Dacor®, a leading manufacturer of ultra-premium cooking appliances, will unveil Voice Activated kitchen technology at the 2015 CES Unveiled event series January 4th in Las Vegas. - Advertisement -. Recent industry research published by Forbes indicates ...