Posted by Cookie
Telephone hold time is 20 minutes if you're lucky. Usually it's over an hour. Most of the customer service reps are clueless and rude. Finally, after multiple frustrating calls just to try to update my address, I was given the option to leave a call back number and time. I did that. It's now 20 minutes after the time they were supposed to call back. Surprise! Still no call back. Dfas customer service makes the dmv service look like the 5 star treatment. This is absolutely the worst service ever.