Crutchfield Customer Service

User Reviews, Ratings and Comments

Crutchfield customer service is ranked #36 out of the 939 companies that have a rating with an overall score of 82.93 out of a possible 200 based upon 9 ratings. This score rates Crutchfield customer service and customer support as Acceptable.


6 Negative Comments out of 9 Total Comments is 66.67%.


3 Positive Comments out of 9 Total Comments is 33.33%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Crutchfield

    Customer Service Scoreboard

    • 82.93 Overall Rating
      (out of 200 possible)
    • 6 negative comments (66.67%)
    • 3 positive comments (33.33%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.6 Issue Resolution
    • 5.7 Reachability
    • 3.6 Cancellation
    • 5.8 Friendliness
    • 5.1 Product Knowledge

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Posted by Wyld

Because I have a NY phone number and shipping addresses in both WY and TX they wanted to cancel my $1000+ order Because they could not verify my phone number??? OMG what a joke!! I have bought from the internet at hundreds of other retailers and NEVER had an issue like this. I guess no one at Crutchfield has ever owned a second home or left the county where they were born!! Its 2017 - no one gets a new phone number when they move!

On top of it all, this was a PayPal transaction!! - My address is verified, and my personal information is just that - Personal! What difference would it make if my phone number was from China? After two calls, including a 36 minute conversation with a CSR Kenny, supervisor Brad, and finally manager Cory (who finally had to talk to the head of security - (this position needs to be replaced/retrained in my opinion)), they said they would get the order out - we'll see.

After researching customer complaints online, I saw many instances of this type of situation - if Crutchfields wants to survive in the competitive arena of online retailing they need to make some changes in their fraud / security policies quickly. Be safe, but discover a better method to verify details... Someone needs to copy the policies of B&H or Macy's or any number of successful online retailers.

As for now I say purchase your high dollar items somewhere else - avoid the hassle and waste of time at Crutchfields.

Posted by carmaz

I purchased a parrot Bebop 2 drone and it was defective. So I asked to return it. They said they dont accept returns on drones they sell. Thats ok if the unit is ok but its defective. She told me I need to contact Parrot and they would take care of it. Its a defect that everyone that purchased this new device is complaining about and Parrot isnt doing a thing about it. I would never purchase anything from Crutchfield again!

Posted by wallenjr

Purchased an in dash dvd player for my wife's car for her birthday. Even paid the expedited shipping costs to have it next day. After it never showed when it was supposed to tracked it down to see that it was coming 4 days later. The customer service rep said that paying the fee to expedite would guarantee I would have in time for my wife's birthday. Now it certainly will not be. Most likely will not use crutchfield again due to unreliability.

Posted by Cardinal

Shady company. I was scrooged. Purchased a stereo and speakers for auto using their compatability form. Purchased based on the forms output. When I went to install it at Best Buy, it wouldn't work for my vehicle lost gps, telephone handsfree, and other dashboard functions.
The form was wrong and when I tried to return it. They would not refund the amount of my full purchase. When I asked to return and use the refunded dollars on the correct equipment. They refused. I'm not selling it on ebay at a lost.

Posted by victor

This is the worst stereo purchase I have ever made. I purchased a 700 dollar stereo that broke. A supervisor told me that they could fix it but never called me back. I called and now they dont want to fix it. Save your money and purchase from a company that cares about their customers.

Posted by mildmon

Received a defective DUAL car radio. Crutchfield replaced it but my 30 day exchange period was ticking. Installed new unit which worked but had alternator noise. Tried to resolve the issue but was could not. Crutchfield would not take the unit back and now another function quit working. They said I would have to pull the unit out and mail it to warranty repair.

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Posted by ems2602

Ordered a Garmin Nuvi and had it the next day. Super friendly and helpful service. Will use them again!!!

Posted by RVA

Had to return Sirius radio receiver due to no signal. No problems and helped resolve.

Posted by scubadiver

I called with very specific requirements. The sold me a product. Then called me back and replaced my order with a cheaper product that fit my requirements better. Won my heart!

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