Posted by Wyld
Because I have a NY phone number and shipping addresses in both WY and TX they wanted to cancel my $1000+ order Because they could not verify my phone number??? OMG what a joke!! I have bought from the internet at hundreds of other retailers and NEVER had an issue like this. I guess no one at Crutchfield has ever owned a second home or left the county where they were born!! Its 2017 - no one gets a new phone number when they move!
On top of it all, this was a PayPal transaction!! - My address is verified, and my personal information is just that - Personal! What difference would it make if my phone number was from China? After two calls, including a 36 minute conversation with a CSR Kenny, supervisor Brad, and finally manager Cory (who finally had to talk to the head of security - (this position needs to be replaced/retrained in my opinion)), they said they would get the order out - we'll see.
After researching customer complaints online, I saw many instances of this type of situation - if Crutchfields wants to survive in the competitive arena of online retailing they need to make some changes in their fraud / security policies quickly. Be safe, but discover a better method to verify details... Someone needs to copy the policies of B&H or Macy's or any number of successful online retailers.
As for now I say purchase your high dollar items somewhere else - avoid the hassle and waste of time at Crutchfields.