Crate and Barrel Customer Service

User Reviews, Ratings and Comments

Crate and Barrel customer service is ranked #396 out of the 946 companies that have a rating with an overall score of 35.00 out of a possible 200 based upon 6 ratings. This score rates Crate and Barrel customer service and customer support as Disappointing.


6 Negative Comments out of 6 Total Comments is 100.00%.


0 Positive Comments out of 6 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Crate and Barrel

    Customer Service Scoreboard

    • 35.00 Overall Rating
      (out of 200 possible)
    • 6 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.0 Issue Resolution
    • 4.0 Reachability
    • 0.0 Cancellation
    • 1.0 Friendliness
    • 4.0 Product Knowledge

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Posted by MBanks3rd

Bought a coffee table at Kittery outlet. It says all sales final. The table is huge and despite our thinking it way to big. Can it not be returned?

Posted by Ali2raleigh

I bought a table and it was fine, but based on this policy we had to check it before we went on vacation... A real inconvenience. I will not be buying anymore furniture from Crate and Barrel. This policy is not in line with the cost and quality of the furniture you sell. Should be much more generous. And requiring customers to pay shipping for defective items is simply wrong. Defects are your responsibility and so should be shipping both to and from. If you are having too many returns to support a more generous return policy then I agree with the another comment....IMPROVE YOUR QUALITY CONTROL!!

Posted by Anonymous

I purchased a daybed in July. It was delivered damaged in September. I did not receive the replacement until Febuary and that piece was damaged as well. You need to up your inspections for sure this is ridiculous. I will never purchase another piece of furniture from your company again.

Posted by Anonymous

I had ordered cupcake stand and had asked originally if these would hold the Jumbo cupcakes for a wedding. Ordered three of them and they were to little to hold the cupcakes. Needless to say I had to pay 22.00 to send these back...

Posted by Anonymous

Customer service handled this issue, but I brought a house warming gift without a receipt to King of Prussia, PA store to be told I could not return it for a gift card or exchange for another item unless I had the gift receipt. Not only did the sales associate embarrass me in front of other customers, this was the craziest,policy I have encountered from a reputable store like yours. I did review your return policy and see that I should have been issued a shop card. Now your company has to go to additional expense to issue,a fed ex RMA and send me a shop card. I would hope you will review your return policy with the sales associates at your King of Prussia store.

Posted by Anonymous

I ordered two lamps from the Knox St. store in Dallas to be delivered. The service I received from the delivery company was absolutely terrible. They were rude in the extreme, and at first refused to open the boxes and assemble the lamps as I had been promised and paid for. Only when I called the store and made a fuss did they open the lamps and assemble them. I would not buy anything from Crate and Barrel again.

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