Craigslist Customer Service

User Reviews, Ratings and Comments



Craigslist customer service is ranked #901 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.61 out of a possible 200 based upon 1612 ratings. This score rates Craigslist customer service and customer support as Terrible.

NEGATIVE Comments

1,586 Negative Comments out of 1,612 Total Comments is 98.39%.

POSITIVE Comments

26 Positive Comments out of 1,612 Total Comments is 1.61%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Craigslist

    Customer Service Scoreboard

    • 17.61 Overall Rating
      (out of 200 possible)
    • 1,586 negative comments (98.39%)
    • 26 positive comments (1.61%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 1.5 Reachability
    • 1.6 Cancellation
    • 1.8 Friendliness
    • 1.8 Product Knowledge

Add your review!

Posted by Annonam


I'm upset at a certain individual who has posted their ad and failed to do their job correctly!



I've messaged this individual countless times and they are acting childish and will not fix the mistake made!



I paid money to get a job done correctly, not a job done with lackluster.



This is saddening. If the job was done right in the first place they wouldn't need to come back and fix it.





Funny how after fcking up my service she increased the price by $10.



Beware DMV.

Posted by Sydonia Fisher-Munoz


I don't know what I'm commenting on the fact that you cannot get a hold of anybody on craigslist that they do not have any answers to the question I have !!
That this site doesn't work there's no reachability there's no return calls there's no resolution and none of the little drop-down boxes below work at all so it's kind of bulls..t. isn't it
Sincerely, Sydonia Fisher-MUNOZ

Posted by Anonymous


To whom it may concern. 6/29/18 Fri.11am. It's as hard to get to talk to customer service as it is to put a listing on craigslist. I have wasted so much time trying to relist my adds. It has a mind of it's in. I put something in & your website changes it to incorrect info. Why? It says error. No error. Call me ASAP to help me get my ads reposted that expired prior.. My email is [email protected] Please help me relist

Posted by Anonymous


So I have tried and tried to contact a real person at Craigslist for with an ad for my car. I placed my ad 2 times in 2 months and 2 weeks. Both times the ad was eliminated in a short time. The first ad ran I think 10-14 and was replaced with a bobcat(small loader). This time ran very few days and I've had no calls in that time frame, you guys are killing me. I have to sell that car to survive the winter financially. This is terrible service and I'm prokkj

Posted by Greengo


There are no pictures of postings on NE, CO, WY, Are you having a problem?

Posted by bob


The Phone Number Only Leads Me To A Website That Does Not Work For Me. When I Try And Go To My Account, It Will Only Let Me Get As Far As Log In (auto Settings Been Used For A Long Time) And The Best It Will Do Is Give Me A Blank Screen, The Little Circle That Keeps Going Around When Downloading, Never Stops Going Around. I Have Windows 7 And Mcafee. Mcafee Says There Is Nothing Wrong With My Computer

Posted by Tommy torres


Not happy with Craigslist. Trying to sell my house due to medical issues to move. Someone for the last two days has flagged me for no reason. Please handle this situation.

Posted by Rodney


Hi! To whom this may concern. I rently notice my account is on hold for some reason(can not login).



If you could promptly contact me in regards to this matter, it will be greatly appreciated:



Thanks.



Rodney

Posted by When I try to post or repost som


When I try to post or repost something it says my notifications are wrong in the settings so when I try to reset my password it shows I have successfully reset it but then it doesnât work Iâve done this multiple times with multiple passwords with no avail

Posted by Anonymous


I never got my question answered. I just want to know where I should put my posting. Each time I try it says I posted in the wrong service area.

Posted by Anonymous


I posted a vehicle for sale about 4-6 weeks ago. Now I am receiving calls on my home phone from people that advertised on Craig�s list and they say they are responding to my home # as someone contacted them thru a text with a FB website that they should open. I�m not sure if this is a Craig�s list issue or FB. Please respond

Posted by Anonymous


I am in Pennsacola. In need of some help trying to find a number to a ad on a boat Please Zeke

Posted by Anonymous


To whom it may concern,
Could you please direct me to those in charge of this website?

I am finding in Canada, a large amount of bigotry and racial stigma on landlords advertising rentals.
On their website they will clearly write ASIAN ONLY/ KOREAN WELCOME ONLY / ONLY EAST ASIAN APPLY.... etc.
It is more than just âoh they understand me betterâ.
Even if not specified on Post, when I called to inquire and they are most pleased with my references and nearly accepting me, once they see my melanocyte pigment is lighter (labeling as âwhiteâ) I am suddenly denied (although abrupt, they confess thatâs the only reason), or a couple landlords expressed I need to pay 200.00 dollars extra because I would be different from anyone else.

This is NOT a few... this was pages of phone calls and posts in the Toronto region.

I am bringing this to your attention, not only because it is interfering with my safety in searching for safe rentals, but because it is also a criminal act.

I myself, was born with a genetic mutation that makes me appear âwhiteâ, however, I was born & raised Asian and so thankful and proud to be Canadian (at this time I will not express which specific). I feel more angered by this because I am Canadian.
I feel empathy and concern for other Canadians or visitors who are truly âwhiteâ (or a European descendant, mixed/etc) will be so effected emotionally as well as legally by such events and posts.

Please do not allow this to be an accepted crime.

Thank you for your time

Posted by Anonymous


I have been trying to post an ad for a condo rental in Florida. But it keeps getting flagged for removal I don't understand why. Could someone please call me from Craigslist? Nick kassanos

Posted by Anonymous


5 emails to your "Contacthelp" and technical support and not a single reply! Absolutely horrible service. This entire Phone verification system that you have is broken!! I have ads to place internationally and cannot place because of this crazy phone verification process. I put in my cell phone, you send me a code, and then it tells me the number cannot be verified!! What?!?!

Posted by Anonymous


Absolutely the worst customer service i have ever seen from a large company. I have sent 5 emails to technical support and the phone verification email for assistance without even a reply!! What a way to run a company! Disgraceful.

Posted by Anonymous


This customer service department is a joke....they would not listen to me and answer my question....where on Craigslist can I view the resumes for the people who have applied to my job postings. This customer service representative kept talking about "issues that I was having with my emails"...I told them more that once that was not my problem. Next thing I knew, they were sending me a link where I had to pay to have a Technical Support person contact me. This is the worst excuse for customer service that I have EVER experienced. I have just paid for two job postings and now they cannot answer one simple question....incompetent and very unprofessional.

Posted by rosiedogy1


Sometimes a person just needs to verbally talk to someone!



Sudden vision problems is one reason.



You need to have a way for people to call and talk to you!



Please call me at

Posted by Phoebe


The numbers provided on this site. - no humans can be spoken to, I tried every single option. You get told to go online to look for answers on the Help pages, or told to email them.

Posted by Anonymous


Hello someone hacked my account to try and sell something I never posted then every thing started to get flagged I cancelled the account and just want it to be fixed so I can still use Craigslist. Please if someone can get back to me thank u

Posted by Terrin McKelvey-Green


How is one supposed to contact you???? No number, email and do on! What a waste of my time!

Posted by [email protected]


It seems there is no way to call Craigslist to varify it is they who are contacting me.



I received a text message stating the following:

Dear craigslist user, your account is reported to have violated our policies, to avoid account suspension



This looks highly suspicious to me and I would like to know for sure.

Posted by Tim minks


I need help and to speak to a LIVE PERSON PLEASE!! My account has been back and someone is posting stuff on my email address and the new one I set up for just Craigslist only. My phone number 479-461-5556 is associated with another account and I cannot even get the verification codes to post. PLEASE CALL NOT EMAIL ME. I NEED TO SPEAK WITH A LIBE PERSON TO GET THIS FIXED. I HAVE EMAILED AND EMAILED YALL MANY TIMES TO NO RESPONE OR HELP. MABY THE OTHER PERSON IS GETTING THE REPLYS BUT I AM NOT. HELP HELP HELP. I SELL ALOT OF LITTLE STUFF AS AN INDIVIDUAL ON CRAIGSLIST AND LOVE YOUR SITE. JUST NEED TO GET THIS LINED OUT. THANKSAlso a lot of my post are being taken over by the same person with my email my post that already exist and they are deleting my stuff off there and putting theirs on with my email still and their phone number. It�s a fake google number and nobody will answer the number. I have it and many others and most of the post saved. I believe it�s the same person/scammer doing it. A lot of my post are being flagged by this person too. All I sell is car parts on there and nothing of nasty words or nudity or outside of your guidelines. I have been on cragslist since the day it began. . Sincerely Tim Minks Finace Manager for American Honda of Arkansas. We also pay to post our products on there too. But this is my personal not business stuff. Again. Please CALL ME . I am in Arkansas call me anytime after 930am central standard time.

Posted by Aleithia K Alicea


I got a weird message from ( suppose ) to be Craigslist concerning my verification.?????

Could this be a scam. I just opened a listing today. A car for sale.

Aleithia K Alicea

Posted by ctunloader


The help screen is not answering my question or helping me fix the error, you have 2 numbers for customer service which is worthless, it does not allow you to talk to a human being, It is worthless and your customer service sucks and should not even be called customer service.

Add your review!

Posted by Anonymous


I recently hired a handy man Visalia ca and he is a scammer he did not finish the job. Never sent me a recipe for what I paid him. His number is area and I would like to be able to report him or review on his service. But you guys don't have a page. It is very important to add the page on your website so that WE don't get scam . I hope you can do something about this guy like booking his service from your site. Thank you

Posted by Anonymous


I find this site to be very practical. Its easy to complain when things are not right. But people dont say the good stuff. This site is benefical and useful. Thank you

Posted by taranctula


Craigslist Accounts are under attack daily by cyber terrorist flaggers who have hijacked the CL Flagging System. They have a variety of tools and programs available that have been purchased over the net specifically to rapid flag ads or lay waste to commercial accounts. CL may be complicit in this activity because they do not want any advertisers to have sustained profitable from the use of their website.
the only party who is making a lot of money in their system is themselves.
Whereas an advertiser is granted use of one edition, they have access to over 1000 editions published around the world.
Your ad is not flagged for its content rather for being part of a commercial account that someone does not agree with.
Since CL is used by 1 out of 6 Americans, and is a vital flow of information across the United States, this virtual control over the website content, becomes a block to the free flow of information and a threat to national security that no one is addressing.

Posted by Anonymous


I made a suggestion to Craigslist on their forum (since I have had no luck trying to find a email address they reply to) about having moderators to make sure ads violate their terms before a ad is removed from flagging and the response I got confirmed my opinions that they do allow posts to be flagged and removed even if their terms are not violated just because someone does not like the way the ad is worded or as one Craigslist response was to me "AND for reader preferences / opinions". Wow, anyone can have a opinion about a lot of things and not a good reason in my opinion to allow posts to be removed when there's been no violation of their terms.

I am so happy I found classifiedads dot com as they replied to my emails asking questions about their terms and they monitor posts to make sure posts flagged are because of violating their terms. I hope all these people here that are unhappy with craigslist will think about giving classifiedads a chance and of course make sure to comply with their terms and I don't think anyone will have any problems with them As long as they don't violate their terms of service.

Posted by Flanagan619


I had a negative comment I added on May 28th.I wanted to ad this positive comment. After I made my negative comment I went over to the positive comment section and found my answer just by reading a couple of the other comments there. The answer was that if you're a paying customer who posts their ad daily, because say they're a health proffesional and rely on the advertising. If they have a credit card error type issue where the card just won't go through to pay, several times but money is being deducted from your card anyway, all I had to do was e-mail: [email protected] and within an hour,(because it was Memorial Day, or usually it's within minutes),Craig himself contacted me to let me know that he had somebody on it. I ralize their are alot of complaints about Craigslist. I pay $1800.- per year advertising with them. I make a ton of money because of them and without them life would be harder for me. So thank you craig @ craigslist for taking care of business. Kevin

Posted by Ray


You need to email Craislist @ [email protected], they will respond. On 2/3/12 @5:06 pm/est/usa I emailed them and received a response 2 minutes later. Now I am sure that not all responses can be met with such alacrity, but maybe we should keep in mind that this is a free site, and imagine the amount of employees needed to accommodate the more than 50 million daily users in the US alone. Should he also offer frr pick up and delivery?

Posted by SimplePoster


Believe it or not, I got a very quick response from Craig himself by just emailing [email protected] and describing my problem. He e-mailed me back himself and forwarded my issue to an IT team.

For what it's worth.

Posted by Dolly45


I appreciate Craiglist's service a lot and it has been helpful to me towards finding work, however at the same time, it's nearly impossible to actually get anything done. Every time some days pass, Craigslist logs out automatically and tells me to log back in. When I input the right information (which I actually carefully written down and remembered), it keeps saying the e-mail or password is wrong when it isn't the case.

Also, the phone verification thing is pretty annoying. I wish there were better ways to really validate people and remove spammers. Plus, to me, I still see spams even with this new function.

Might I also tell people to be more careful when searching for jobs here. A lot of "job offerings" posts here are too vague and uninformative. If you ask for more information via email, the "employer" never replies, ever. Ergo, I'd be more careful when submitting your resumes when they ask if they cannot even answer simple questions.

Posted by Anonymous


I truly appreciate your service, I use it all the time for everything. You are a great asset to society in general specially in times like this where people cant afford to go buy things at retail prices. Great recycling venue! I do want to comment on the retailers use of Craigslist, in some categories retailers have taken over, page after page specially in the furniture section. The reason I use Craigslist is to avoid retailers. Maybe they should have a section of their own. It is very annoying and time consuming to go through all their adds, it is overwhelming, even when I enter owner in the search box, they still come up. That's it for my comments, you guys are doing a great job, I truly appreciate it. Ray

Posted by Mike G


To all whose CL ad won't appear in search results: you are not alone. I have had this problem with a plain text ad and there is no solution. I cannot correlate the problem to anything in particular, but the only items I've had problems selling have Apple in the description. I surmise CL has a filter for "Apple" nevertheless some ads post OK. In any event CL does not care.

The only selling site worse than CL is eBay.

Still, I rank CL as a positive since it works most of the time, but when it doesn't, it just doesn't.

Posted by Anonymous


Like many of the other post's I am blocked---it has been over 6 months--nobody will help me---I have no idea why I am blocked

Posted by pattycake509


WE LIVE IN A SMALL TOWN IN MONTANA. WE WENT TO MISSOULA TO VISIT FAMILY. OUR LITTLE 4 1/2 LB CHAWIENNIE GOT LOOSE AND WE LOST HIM. HE WAS LOST FOR 7 DAYS IN MISSOULA. ON THE 7TH DAY A LADY WHO SAW OUR AD ON CRAIGSLIST FOUND HIM AND WE WERE REUNITED. THANKS FOR HELPING US FIND OUR LITTLE NEEDLE IN A HAYSTACK. HE HAD TRAVELED 3 MILES LOOKING FOR US.
THANKS AGAIN.

Posted by Anonymous


It doesnt take a rocket scientist to understand Craigslist and thereby avoiding most problems. I clearly understand that this is a free service and Craigslist is not obligated to police my/your ads for stupid flaggers. Flags are a service for real issues and there will always be idiots who abuse them. If your ad is flagged and removed it may be violates the TOS. If not re-post it or go post it somewhere else that charges you for this service. See very simple. Why should craigslist pay wages to an employee to chase down malicious flaggers? They get 0 from you. You cant challenge something that is a gift to you. Learn to use it correctly. Create a site of your own put your money into then let thousands of people use it for free. See simple.
Thanks Craigslist for answering my question quickly and professionally.

Posted by Panhead


Folks who post free ads on craigslist are not "customers", they are "users".

When one needs help with a craigslist related issue they should visit & post about their problem in cl-help desk forum which is located here:
http://craigslist.org/forums/?forumID=9

That is a peer help forum that can be quite helpful. Help requests are answered immediately most of the time. Like all web forums there are some 'trolls' in that forum. Folks should flag but otherwise ignore any rude replies they receive in the forum & correspond only with the folks who seem to be sincerely trying to help. It is best to not enter the forum with a bad attitude. Be nice, supply all requested info & don't let yourself be drawn into arguments by the previously mentioned trolls.

Posted by hankleviner


On ur craigslist garage sales for example I cannot access to send an email to people who hav items. Im on Yahoo And it says att will not except. But at the same time I feel u r doing a great service to the community.
Thanku

Posted by Carpetman


Follow the rules and post ads where they belong and you will be fine. I have been using CL for many years if i got flagged it was something i did wrong. The community rules CL so you must please them thats whos doing the flagging...

Posted by Anonymous


I had a great response from an error report and the customer service department answered within 2 minutes and reset my account for posting. I had no issues with the company.

Posted by Anonymous


I had the problem with the phone authentication everyone here speaks of and waited until Monday, called the number in the listing, pressed 7 (the number the recording gives for paid ads and housing) and waited about 2 minutes to speak to a human. Told her my story, told her about the postings I'd seen on the internet about the issues people have with getting no help, and voila she fixed it manually and 15 minutes later I was able to post again... thank you to everyone who posted on this, I think this may be why they are now handling the problem. And, thank you to Craigslist and the lovely human customer service person who solved my problem. Joanne

Posted by Anonymous


I have been using CL for about two years for my business. I have 4 ads and I rotate deleting/reposting them to keep them current. I do not rely on CL for all of my business advertising but have installed HUNDREDS of jobs generated directly from CL and more still from referrals based on those jobs. All for the very reasonable price of NOTHING. I have had many e-mails from "craigslist" requesting I verify this that or the other. I ignore all of them as I assume they are attempts to get my password etc. by hackers or those who are looking to hijack my account or gain personal information. I believe it is stated in the CL terms of use that they will never request your password or personal information and in two years I have never had a problem. We are really getting something for nothing and your only part is to read the terms of use and follow them. Pretty simple and I think it takes a special person to complain about that. If the FREE SERVICE provided to you is not good enough start up your own list, god knows there are enough people out there that think they can do better. They all spam me from my CL ad telling me how great their site is, you know the site nobody has ever heard of.

Posted by Anonymous


For everyone with negative comments:

I think it would do you some good to read this article in Wired Magazine about Craigslist. It focuses on the website's customer support.

http://wired.com/entertainment/theweb/magazine/17-09/ff_craigslist

Posted by Anonymous


15 minute hold time after which the rep solved my problem ASAP. I rate the CL help desk a "10."

Posted by Anonymous


Just got off the phone after talking to a young lady at craigslist. She was very helpful on this phone authorization thing going on. It only took about 2 or 3 minutes and being on hold didn't take very long at all before my call was taken. Thanks for the help.

Posted by TampaBusiness


I ACTUALLY SPOKE WITH A LIVE PERSON WHO HELPED ME! THANK YOU FOR YOUR ASSISTANCE!

Posted by Anonymous


I have found numerous guns in my area on Craigslist and it seems VERY hard to get them removed. I have had to call on every one.

The ppl I talk to have been GREAT and the adds get deleted instantly. I applaud them on that. Great service!!

Posted by ChuckLez


Everytime I had a post flagged by someone, I ALWAYS got an answer as to why (and all reasons are legit reason like how I posted my paintball marker as a paintball "gun").

Submit your comment

Posted by Anonymous


For me it is so difficult to contact the seller of an item I'm interested in. I never get answers when I do the email thing. Example: I want this tractor. How do I reach the seller.??




posted: about a month ago



updated: about a month ago

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Craigslist customer service versus other companies:

Craigslist vs. Airbnb
Craigslist vs. Boost Mobile
Craigslist vs. CarMax
Craigslist vs. eBay
Craigslist vs. Facebook
Craigslist vs. StubHub
Company Replies

Authorized representatives of Craigslist can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-664-0633

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Craigslist corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Craigslist questions from HelpOwl.com.

Reviews & Ratings

View thousands of Craigslist user reviews and customer ratings available at ReviewOwl.com.

Company News
Daily Ad Posters Sets Benchmarks In The World Of Craigslist Ad Posting Services
(MENAFN Editorial) USA, March 26, 2018 Daily Ad Posters, an innovative Craigslist posting service provider in USA, has recently been in news for setting benchmarks as far as offering comprehensive ad posting solutions for all types of users in this ...
Man arrested for attempting to sell stolen BMW on Craigslist
MEMPHIS, Tenn. - A man in Memphis, Tennessee, was arrested for trying to sell a stolen BMW on Craigslist. A Tennessee Highway Patrol sergeant noticed an ad for a 2016 BMW i8 on Craigslist. The seller was asking $87,500, WHBQ reports. >> Read more...
As Craigslist personal ads shut down, we're losing an important queer space
When Chelsea Reynolds was in graduate school at the University of Minnesota, she and her friends would read Craigslist personal ads together, specifically the casual encounters section. They'd scroll through explicit posts submitted by anonymous users ...