Posted by Dan
Their whole team are absolutely incompetent! A simple RMA where the desired result was just a webstore voucher I could use to buy a new replacement. No refund, no replacement. Just what I thought was the simplest option. 6 days after the courier had marked and provided proof of the delivered faulty unit and they still haven't updated their system to show they've received it. After getting in touch, they tried sending me a replacement, not reading the ticket to see that's not what was agreed. After calling them and fixing that, I had to wait another 48 hours to get a refund approved, which apparently only happens when they have the faulty unit. After it was finally approved, I just had to send the faulty unit and when it arrives, I just wait 4-8 weeks for the refund to be processed. WHAT?? READ MY TICKET!! I call up again to fix that, and they're now telling me they need to track down the faulty unit before they can start the webstore voucher process which takes 7 days.
What am I waiting for?? What is taking so long that you can't just give me a voucher now? They weren't even able to put a manager on the phone, you need to wait 48 hours for it to be escalated for that. How ridiculous. If you order from corsair, you better hope nothing goes wrong because they're incapable of doing anything there.