Posted by BBB complaint
I fully purchased a phone from consumer cellular In February 2018- no payment plan. Due to the fact that they do not offer the type of plan I now require I am changing carriers for 2 of the 3 lines I have with them. . They refuse to unlock my phone. The site small print that says I must have 180 days with them before they will unlock it. This was never told to me when I made the purchase. But, I am not ending my service with them. I am just moving some of the lines. I need my child's line to have unlimited data. A child can not get a contract without an adult. ( 2 lines need to move). The small print also says they can give me a buyout price. By my calculations if I remain with them for the additional 2 months it would cost about $20. The refuse to give me a buyout citing that it only applies if I move to an area not covered. However, that is NOT stated in the fine print. This situation seems comparable to buying a steak in the supermarket and having them tell me I can't cook it for 2 weeks. I have spoken with both reps and supervisors without satisfaction.
I want my phone unlocked so I can use it with another carrier. I paid for it in FULL at time of purchase. I am even willing to pay a reasonable buyout option for the 2 months remaining even though I don't think I should have to pay anything.
I have filed a complaint with the BBB.