CompUSA Customer Service

User Reviews, Ratings and Comments

CompUSA customer service is ranked #843 out of the 946 companies that have a rating with an overall score of 20.60 out of a possible 200 based upon 5 ratings. This score rates CompUSA customer service and customer support as Terrible.


5 Negative Comments out of 5 Total Comments is 100.00%.


0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • CompUSA

    Customer Service Scoreboard

    • 20.60 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.8 Reachability
    • 1.0 Cancellation
    • 2.2 Friendliness
    • 2.3 Product Knowledge

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Posted by Anonymous

My experience this time is totally unacceptable. I brought my computer in as i do every year. This time got windows 7 installed and also paid 49.00 dollars for them to back up all my info. Lo and behold when i got home nothing that i payed to get backed was installed. So i call them and explain my problem and they tried to fix it over the phone. Well as you guess this did not prove fruitful. So then i take it back in and they fixed it on the spot not. But told me it was not.So i guess i spent almost 300.00 for them to screw up my computer. And yes called the manager and explained my displeasure and do you. think he called me back wrong So here i sit with my computer so screwed up i can not even log on to the internet. Service record cust. number .Feel free to contact me same as your manager did

Posted by coco

Just rude customer service out this company. i wish circuit city was still in business, i rather buy from aliens. very rude all around. COMPUSA YOU HAVE A VERY BAD CUSTOMER SERVICE, THE PEOPLE YOU HIRE TO WORK YOUR STORES DON'T CARE.

Posted by Anonymous

Took notebook for repair (took 2 months; and I still don't have it). A keyboard replcement (only one key missing) turned into a nightmare. They broke internal cable, damaged a display inverter and tried me to pay .. I have gone 7 times to the store, and still don't have my laptop. When asked for time-frame, they say they don't know. Extremely irresponsible, unreliable, rude, and low level of customer service. STAY AWAY!

Posted by R.Solis

purchased 2 items on line on the 11-11-10 with gift card, they shiped the wrong items ..i sent them back still to date they havent given me any credit every time i call the tell me 1-2 buisness or they send me email so no credit or emails .. i will never purchase anything on line from them.... im screwed with $162.37

Posted by Nancy Perry

I purchased a Toshiba LCD TV from the Raleigh, NC Store. My salesman told me the TV was wireless..of course he lied. Nice TV but not what he lead me to believe it was..he sold it and immediately left the store while I was in the check out lane, did not even help me load it into my car..great customer service.

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