Comerica Customer Service

User Reviews, Ratings and Comments



Comerica customer service is ranked #128 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.91 out of a possible 200 based upon 9 ratings. This score rates Comerica customer service and customer support as Disappointing.

NEGATIVE Comments

8 Negative Comments out of 9 Total Comments is 88.89%.

POSITIVE Comments

1 Positive Comment out of 9 Total Comments is 11.11%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Comerica

    Customer Service Scoreboard

    • 53.91 Overall Rating
      (out of 200 possible)
    • 8 negative comments (88.89%)
    • 1 positive comments (11.11%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.4 Issue Resolution
    • 2.5 Reachability
    • 2.8 Cancellation
    • 7.9 Friendliness
    • 5.8 Product Knowledge

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Posted by DeeJac0b


I'm trying to find the Comerica Bank so that I can expand my card for use on the Internet N to help pay bills but mu Wisconsin child support MC doesn't work that way :(

Posted by Anonymous


disappointed in their lack of technology capabilities (despite all the wonderful customer service signs in the branch). I'm a signer on my fraternities account. Each time I go into the bank to withdraw funds, I have to wait until the teller calls to the branch where the signature cards are held and they receive a faxed copy of the signature. You would think that at a minimum the original signature card would be scanned onto the system as a PDF with the signers name and if you needed to check their signature. It shouldn't matter which branch I make a withdrawal from. Could I go to the branch where I sign the card to avoid this hassle, yes, but why should I be inconvenienced when the branch I conduct business is within walking distance of my office. In 2015 this is shameful with all of the electronic banking advances that you brag about.

Posted by Anonymous


I have been a client of Comerica for two years. Every, every month there is an overdraft from $0.34 to $49.50.... I can't afford you all. Managers at branch have an excuse; it's always the computer. May, 2014, I sat down with and interim branch manager and had my savings closed; it is still open. Now, after several months an affiliate of Comerica is automatically attempting to withdraw an old account and $'s from my account. I received two overdraft statements today, 10/10/14 that happened on 10/03/14... But one good thing, I only deposit some of my $'s . It's ridiculous! At 66 no one should be subjected to this. Florence E. Brown, Houston, Texas.

Posted by Rhonda


My name is Rhonda I receive my Disability from S.S that goes to this bank My bank acct, has been locked by Comerica, Inc this is because I gave a out dated phone number and old address I have faxed 9 times the proff they asked for ID.... and still unable to access my money now looking into class action suit in which I have very good knowledge of Help in making this Public, this is happening to thousands of people lets make a stand.

Posted by wilbo621


Comerica cannot be reached on weekends even when they block your card because they suspect identity theft. And I notified them that I was traveling to Mexico and they still blocked the card. They also do not have a phone number that you can CALL from outside the USA.

Posted by Tikia


My income taxes was in my checking account I have one ATM card that I have I use the online mobile banking to check how much I'm spending someone withdraw 500 twice out my account how is that possible you need my card and my pen then they made 4 back to back purchases at Meijer how is this even possible they spend 2900 dollars total. And they telling me I have to wait 10 days for investigation this is terrible what kind of account security do they have none if someone can withdraw my money out the ATM .

Posted by william wilson


My Name william wilson I get my SS payments through your bank. I have lost my password and cannot log on to view my account information. Your customer service refuses to help me in this matter, and has blocked me from the line to accounts. I am a Vietnam Vet and reside in a state hospital for veterans. It would be great if you can put me into contact with someone who cares even a little bit about guys like me.

Posted by Carmen


To Whom It May Concern:
I am very disappointed with your customer service. As soon as I am back in Michigan (sometime in May) I will be closing out my account of over 15 years and will not be able to say one good thing about banking with your establishment to anyone that I know, or will be meeting. I have been dealing with an issue since November 23, 2010 that is now going to cost $35.00; a fee that should be waived by your customer service representative in order to maintain an upstanding relationship with your customer, is gong to come out of my account! It is a shame.

I am very disappointed.

Sincerely,

Carmen Van ACker

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Posted by Sahota


I have been a customer with Comerica for over 4 years here in SoCal. Customer service is phenomenal. I have had my ups and down in business, but they have been helpful and professional thru out. I know both the branch employees and managers on first name basis. Whenever there is any kind of issue, I get a phone call and help me take care of it. As a small business owner, I am more than impressed with the quality of service.

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Contact Information
Customer Service
800-266-3742

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