Posted by Sridharan
I called up CISCO Printers customer service rep and a person called me promptly. Although I know what was the problem (I changed my internet service provider) I was not sure how to fix it in the printer. But the person who spoke with me ran some scans in my laptop and told there was some virus infection and that I need to pay $199 to clear it up. And he said I cannot use any other laptops as well within my network to print it and that's when I became suspicious. I called the same number later in the night and the person who picked up then helped me to fix it. So be very careful and do not get encourage anyone who is asking you to pay up for any service.