Circuit City Customer Service

User Reviews, Ratings and Comments

Circuit City customer service is ranked #253 out of the 946 companies that have a rating with an overall score of 42.50 out of a possible 200 based upon 8 ratings. This score rates Circuit City customer service and customer support as Disappointing.


7 Negative Comments out of 8 Total Comments is 87.50%.


1 Positive Comment out of 8 Total Comments is 12.50%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Circuit City

    Customer Service Scoreboard

    • 42.50 Overall Rating
      (out of 200 possible)
    • 7 negative comments (87.50%)
    • 1 positive comments (12.50%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.9 Issue Resolution
    • 2.6 Reachability
    • 2.5 Cancellation
    • 3.4 Friendliness
    • 3.6 Product Knowledge

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Posted by Anonymous

Good day,
This is my twice to give feedback. I hope to received an urgent response for my complaint.
My unit was surrender last july 2014, for replacement of battery. I just wants to know if how long it will take to request the battery? Months or years. Its more than a year but still my unit was still there in your branch. Is my unit still ok ba. No updates from your branch? Txt nor call no one take an initiative to do that. How sure i am that your branch was not stopping to ordr the battery all i knw as long u sell a unit u should have a parts available anytime. Or the branch was pabaya since im not updating? Who among us will be the responsible on updating ba? THe customer or the branch? Is my unit ba ok pa aftr 1yr na nasa branch nyo?

Please reply on my inquiry / feedback....

Please make sure to update me and make sure also that my unit will still functional and with good condition. The branch was robinson bacolod.

Posted by alice

circuit city is not getting my business no more either they never resolve the issue i was having with them and i will let everyone know that i will be taking someone to court over my matter with this so called company

Posted by Anonymous

They are going to go out of business for terrible customer service.People want great deals yes...but customer service is important too.What a useless department!!!I hate this company

Posted by Anonymous

they are so frusterating!... i left my lap top off to fix it 3 months ago and i still havent got it back...and to top it off they threw all my stuff from my lap top away my wifi connection and a cd to clean the lap-top and now they dont want to return anything or be responsible for what they lost

Posted by none

Frustrating! There is no way to contact Circuit City. I cannot find a receipt but think I may have been incorrectly charged because as the sales person was ringing me up and I thought I heard $1400 or $400 but as she was talking I happened to see my GPS on the counter that was brought up from the back for me and proceeded to buy it. I have tried several times to contact them but although they the phone goes through to customer service, sales, support, noone ever answers. I am going to try and get back down there this week and hopefully there will be a manager who can help me.

Posted by Anonymous

They should rename it "no customer service". That would be more to the truth. They lied to me and sold me a discontinued product at list price and now won't step up to the plate and fix it. It's no wonder they are closing their stores.

Posted by makerme

Customer service department is useless. I was hung up on 3 times. Will never purchass another thing from Circuit City and will tell all my friends not to deal with this company as well.

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Posted by niceplacetoshop

Absolutely the best customer service. I have retured items and NEVER ..EVER have a problem. I love Circuit City.

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Company News
Circuit City to Launch Comeback on February 15
Another small hint is that Kim Kardashian West did already share that she is having a girl this time around. Curiously, Shmoel also promised "real-time tech support via video chat", but it's unclear whether this feature will include two-way video feeds ...
Circuit City to relaunch online next month, with stores on the horizon
Circuit City has picked Feb. 15 as the day its website will relaunch, CEO Ronny Shmoel said Monday at the Consumer Electronics Show in Las Vegas. The once-bankrupt retailer also has plans to open kiosks, stores within other stores and eventually its ...
Electronics retailer Circuit City announces plans to relaunch web store
Electronics retailer Circuit City is plotting a comeback, one decade after it declared bankruptcy and ceased operations. During its heyday in the 1980s and 1990s, Circuit City was the second-largest USA electronics retailer after Best Buy. The business ...