Circle K Customer Service

User Reviews, Ratings and Comments



Circle K customer service is ranked #652 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.84 out of a possible 200 based upon 62 ratings. This score rates Circle K customer service and customer support as Terrible.

NEGATIVE Comments

59 Negative Comments out of 62 Total Comments is 95.16%.

POSITIVE Comments

3 Positive Comments out of 62 Total Comments is 4.84%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Circle K

    Customer Service Scoreboard

    • 26.84 Overall Rating
      (out of 200 possible)
    • 59 negative comments (95.16%)
    • 3 positive comments (4.84%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.7 Reachability
    • 1.8 Cancellation
    • 2.4 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by Private


I have a AAA Visa chip credit card. I use it only for fuel purchases and I pay the balance as a 30 day pay in full account. The machine refused my card and said see attendant cashier.I went inside and,
It rang up fine inside. She said that circle K charges your account automatically $75.00 and then refunds what you don"t use? This seems like borderline FRAUD!!!!!!

Posted by Anonymous


I've been going to my local circle k for years. Off of knights griffin in plant city, fl There is an employee thats been there quite a while with a god awful stench. I've tried to speak with management with no reciprocation. I'm not the only one who has noticed, but this older man has a breath taking smell that make my visit less than pleasurable. I will not be stopping by here any longer.

Posted by Jeybird


This company operates dishonestly and misreprents their prices. Today I purchased three packs of Marlboro cigarettes which were supposed to be $4.82 a pack (the price posted if you bought two or more packs). But when checking out, the cigarettes rang up $5.82 a pack and I received only a $1.50 discount off total transaction. So cigarettes were $5.32 a pack...$0.50 more per pack that posted price. Further,this company will not honor the Marlboro mobile coupon...they scan it, but it is never removed off the total. When I questioned the cashier about the transaction and the total, she was rude and said "the price is what it is". Circle K just stole money from me!! I realize it is a small amount of money, but it adds up and how many others are they stealing from as well? The same exact transaction cost me $3.00 less at Murphy Express which is directly across the street.
Murphy Express is where I will shopping going forward

Posted by Mike


I had a coupon for a free large cooler drink because I bought an insulated cup so I tried to use a coupon at your Circle K store on Paramount Boulevard in Downey California and the attendant said no I already have the drink at the counter so why was it my coupon on her at your Circle K store phone number

Posted by Anonymous


I am a frequent customer of your store on Orange River Blvd in Ft Myers, Fl. I went into the store on May 17,2018 and want to purchase a PolarPop with Ice Tea. The store was out of Ice Tea at the time and I told the cashier. Named Marquis that is the only thing the Dr will allow me to drink and filled my cup with Mountain Dew, she at that time grabbed my cup and dumped it. My son and were purchasing three drinks. At that time I dumped the other that I had and told my son to dump his to and walked out and went to another Circle K. I will never walk into that store again unless Marquis is FIRED.

Sincerely John Black


I hope you take action on this issue.

Posted by Anonymous


Pump gas at circle k in springhill fl punched $2.69per gallon plus my fuel rewards .05 0ff withfuel rewards#!!!sign says gas price2.69 nowhere does it state.10 more with debit card l was cheated lied to lady in circle k asked if l could read l still .nothing on pump about extra charge with debit card l am putting this on social media if l don't get satisfaction a reply will be a start Lucile Hill

Posted by BrodiLee


I went in the store on kings hwy next to the Wendy's an was treated like a dog. I went to pay for my drink an the lady behind the cash register told me to leave the store becuase she drop the change I gave to her. Then the other two employees started to talk crazy to me like I had done something wrong this was very upsetting. Please resolve this or I will be force to go to other stores in my area. This store location is in Shreveport, La. On Kings Hwy...

Posted by Anonymous


Hello-
I'm a semi-regular coffee-drinker at Circle K, usually buy a Medium sized coffee. Not always available on Tuesday but today I went... and surprised you discontinued your "99 cent (any size coffee) on Tuesday!" When I think 99 cent coffee it's same as thinking Circle K! $1 cup idea is bad (who's gonna buy a Dixie-cup of coffee for a buck?) Whoever banished the 99 cent cup on Tuesday, doesn't get it. You want to entice customers to come into the store... not go next door to Speedway. :-(

Posted by Debra


Yes I was at the circle k in Madison Illinois today and I know they have a policy on the e cigarettes but I was told this woman told me that if the one he gave me would fit the cigarette I got and I asked her where she sure, she said, yeah, so I get out to the car and it's the wrong one, so when I go back in there, she says she cant she can't do anything about it, because once it goes across the counter that's it you, you know, I'm out 16 dollars now because she don't know what she's doing.

Posted by Anonymous


Store in Largo, FL. The young heavy set girl, I think was a manager of some sort, wearing a blue shirt, does not belong working in your store. She is mean and not courteous to your customers. I will never shop in your store ever again. I would rather drive 3 more miles to get my gas and whatever else I need as long as she works there. I used to shop almost every day but no more. You should put your employees through a series of customer service training before you hire them. She is the worst.

Posted by Edward


Your keansburg store discriminate against my son who has a disability this place has gone down hill your employees Sheri was rude and should not work there I am getting a attorney

Posted by Richard


Writing in regards to the store on Harvard and peck in Santa Paula California. I go there every morning to get pop .either they refuse to give me change for a $100.00 or they refuse to change the mtn.dew.lazy and store is dirty and they are not pleasant ....at all .and the store on main and laurel in Ventura California. The older lady scams a dollar extra on orders .and refuses to change the fountain as well. I have been a loyal customer for 5+ years and have noticed the lack of work ethic portrayed by your employees.

Posted by Betty


The Chevron/Circle K property at 639 Morosgo Dr. NE, Atlanta, GA has multiple issues which are not being addressed: litter, graffiti, and vagrants/homeless loitering on the south side of the property. Two of these issues were addressed to the Dept. of Code Enforcement and a court date of 1/24/18 was established. But the owner, Fabio Fernandes did not show up in Court. A failure-to-appear warrant has been issued for him.

This property is an eyesore. But it seems the owner DOES NOT CARE.

Posted by Peter


1. Most importantly it's Xmas close k down remember y'all sell chips and candy big whoop have a little respect and care for your employees and close it down.

2. I've been awaiting a return phone all from corp.that I have yet to have returned great company you have.

3. Don't pick and choose which stores open and not either close em all or vice versa.

4. Quit being like every other company around money hungry dumbfounded unorganized worthless pieces of crap, take that azz back to Arizona n stay there I hope y'all fall thru.

5. And for heaven sakes how many vacations do the GM's get in one year we been at this store for a year and only seen Mrs Becky Luna like 4 times no wonder that store.

6. San Antonio Texas hwy get that pedifile manager Robert and GM Becky Luna under control if they don't want their job I'll gladly take it.

Posted by Seth


To whome gives a rip.. I stopped at a circle k/chevron store in zillah Washington state. I stopped in this morning to get a fountain drink after I dropped my son off at school I walked in started filling my 44 oz cup and the machine stated sputtering so I let the cashier or manager know that I thought it might be running out of Mountain Dew. She then told me that the machine doesn't run out and that I was wrong, so I said I was just letting you know and she asked what I did for a living and I sai ima local farmer she then laughed and I asked what's so funny and she said to my face quote " oh that explains it, you farmers complain about everything" basically saying I'm stupid .. never stopping at a circle k again..

Posted by Payton


Yes I went to Circle K in Lakeland Florida store number 1790 I had an experience with this one clerk her name was Peyton and I had a $50 I asked for $5 in gas the other $45 was for my sick son medication I had no gas just came from the ER and she refused my services it's in the middle of the day like 6 o'clock in the afternoon the line is backed up gas pumps people are waiting and she said she didn't have $45 that was her excuse not to service me her justification in her Alibi she told me no if I bump it up to 10 that she would be more than glad to service me we went backwards and forth for about 5 minutes and I finally pulled off she didn't know because I had a $50 bill the other $45 like I said was for my sick son medication I am an American citizen taxpayer this was the worst experience I've ever seen for a store clerk to tell me she refused my service unless I get the amount of gas she wanted me to have and I want her head in her job because I feel like I was discriminated against because I was black the so-called African American and she didn't like my race she told me she had two more than one person and she had hundreds of dollars of bills and I asked her wasn't for the fact they was all white or what was the problem she said no I don't have the money in my drawer and no I'm not going to service you I'm not going to do it those was her words there was no sign out saying no large bills or anything like that she told me she had took 150 for other customers and I said what other customers were the other customers that you service was they white customers cuz at this point I'm confused and really feel like I've been discriminated against and I just feel like whoever her supervisor is need to fire her on the spot for this was the customer experience bad customer service experience I ever had in my life 41 years living

Posted by Capt. AD. Shadan


While my comment may not be as serious as those below, I do hope that this is read by those that care. I am a Former Marine Corps Captain and 100% Disabled Veteran. While listing one of the Circle K store in Texas I unfortunately got the bad side of an employee (asst. Mgr) who apparently was having a bad day. In the tirade the man was having he threw a pack of Cigarrets at me and it hit my head. Of course I became upset, (just raising my voice) after he did that and then was confronted by another employee that did not see what just transpired or why I was upset, and then forcefully told me to leave the store. Moreover, for two weeks, I have been trying to get in touch with a human at all 5 numbers I have tried to let them know what happened. I was able to get a young man at a location who took a ticket number ?? 2470730 and he was able to see the video remotely from what happened and the young man showed more concern and took the burden of apology on his shoulders. (he was about as professional as anyone can be - kudos to him). He told me to follow up with corporate and gave me a number to call, but it seems no one at corporate is home, or no one cares. Maybe I should just go file assault charges against the employee.

But hey circle K corporate Executives, you can't fix something if you don't know its broke!!!! Or do you care?

You will no longer be getting my business, nor the countless other veterans from my VFW or American Legion Post in the area - quit looking at your salaries, and take care of your customers.

Thank you for the way you treated me through this. I firmly believe you give respect to get it - and you certainly do not have mine.

Capt. A.D. Shadan USMC Ret.

Posted by Anonymous


Just left a CircleK in Jamestown SC. Was informed that neither men's or women's bathroom was in service. The next restroom is approximately 30 miles. The personnel were quite unconcerned and offered no apology or explanation...just that they were told not to use them. My husband and I are 65 yrs old and would have appreciated a little more concern than was shown to us. We did purchase some food so we weren't expecting anything free. Very very poor business in our opinion. Won't be tempted to shop at CircleK again.

Posted by Blackberry


I swiped my card inside the store for $40. The gas part of my purchase was $25. Once i got the gas i could only use $24 of the gas so my total came to $39. The $39 was immediately taken off. A few hours later The $40 was taken and has been held for 6 days now. It still says pending on my account. I want my money and i want it now. Can't talk to anyone on the phone. It just gives me a voicemail. Your customer service sucks

Posted by Jenn


I do not who over Aurora CO but u have store employee that keep been rude all customers and she rude and had many complaints why is she still employee?

Posted by Rhonda


I went to your location in Maryland Heights Mo.on Dorset and McKelvey swiped my card at the pump it asked for a zip code, entered it asked me again entered it again then I was told to see cashier tried to pau in the store card declined long story short CIRCLE K has 100.00 tied up and is pending and I can not talk to anyone I will not be doing business with them ever again.What's the point in having a corporate office when you constantly leave messages and no one responds

Posted by Anonymous


Hello my name is Sandra loper I live in Lancaster ohio I went to circle k on Memorial Drive and the attendant was very rude because I stated that a certain product was piced wrong instead of telling me the difference he yelled at me and I stated in would still take it is didn't wanna argue with him and he told me to get out or he was gonna call the cops, this is not the first time he has been rude. His name is Tom I will never be going back there.

Posted by Anonymous


I just left the New Concord, Ohio store. The clerk was so rude
My husband already stopped patronizing you. I am glad to be done with your store.

Posted by ljgwen


32nd St. and Cactus location.

I filled tank with no receipt, went into store to obtain receipt, said to clerks you might want to think about replacing receipt paper and with totally rude remark from both clerks, THANK YOU VERY MUCH HAVA NICE DAY, In totally condescending way and rude and meant to be rude. I WILL not be going to this store again even though it is close to home. You hire the most in grateful people and rude and whatever else word you might want to use.

Posted by Danyelle


Yes I have a complaint on the store manager at the store in Louisville, ky at Dixie and Garrs Ln her name is Kathy also complaint on store employee shelby Daugherty the store manager is very unprofessional she use profanity in front of customers also she purchase lottery tickets while on the clock and her employee shelby Daugherty uses her sale phone while waiting on customers she also uses profanity in front of customers shelby also clocks the store manager out so the store manager is still on the clock when she leaves for the day that is using company time so she makes it seem like she is still at work also both of her Assistant Karen and Kenny Karen took a phone charger out of the store and did not pay for it Kenny her other assistant kenny goes in the office shuts the door and goes to sleep on the clock also another employee by the name of Mike who works 3rd shift uses drugs on property while at work

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Posted by Darrell


Hello I would like to leave a review for the 313 Springfield Ln. Staunton, Va. location. I am a 42yr old male and this is by far from top to bottom, every employee including Josh Hunsucker from Charlottesville, the friendliest, helpful, polite, go out of there way to help group of people working at one business I have ever had the pleasure to be around. I have lived here my whole teen and adult life and never stopped here much until resently. The staff here has turned me into a now loyal and lifetime customer, as well as a promoter. I will from now on get as many people and truck drivers to come here to this 313 Springfield Ln Staunton, Va 24401 location to experience the hospitality as I can. In closing I believe the whole staff should get pay raises for there continued effort to provide such a friendly and cheerful environment while helping customers. We all know truck stops can test anyones patience. And there is usually in all business locations that one difficult and hatful employee, but not here. From top to bottom nicest staff I have been around my entire life, and now life long consumer and promoter. Thank you to entire staff at 313 Springfield Ln. Staunton, Va 24401. You all will never fully know how you have helped me in my hardships.

Posted by Anonymous


the circle K store wells rd orange park,florida 32073 goes above & beyond being a GREAT store! the manager Dana runs a perfect place to shop; clean,well stocked,efficient & friendly. She hires & trains staff that care about customers & go the extra mile with a smile! i'v been a regular customer there for 25 years & can't say enough great things about a job well done & help they have given me over the years!!! SO JUST GIVE HER A RAISE & save money in adversbs! i wanted to say thank you to everyone in that store & her for job WELL DONE

Posted by I don't know what a screen name


Last night, Friday Sept. 30, I went to the store located on County Line Rd and East Rd., Spring Hill, FL around 8:15 pm. As I was walking the aisles, I began not to feel well. I grabbed a V8 juice out of the cooler and I began to wobble while walking. I made it to the front counter and put my head down on it. I began to shake uncontrollably. My blood sugar level had crashed.

I said to anyone in general to get me a candy bar. The cashier, Delvin asked me if I had diabetes and I said yes. (There was another girl working and she totally ignored my health issue). He told a customer to get me some donuts out of the case, in which she did and brought them to me. Delvin monitored me as I ate some donuts to bring up my blood sugar. He offered to call my family or someone who could drive me home.

I just want to send him so many thank you's for helping me with this issue !! He is one of a kind.

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Posted by Tim


Circle K needs to do a better job honoring their employees. Why not give an employee of the month award with a $10 circle K gift card? The company doesnât lose any money because it gets funneled back into the store. As a former employee at Circle K, the lack of recognition does not make working they fun or enjoyable at all. I have been to work at 3 different companies since my time at circle K and there are employee of the month recognitions at each of them. The employees at circle K NEVER wanted to be there and would call off or no call no show. I think having incentives would make this company WAY more enjoyable. While working at the other companies with these incentives, everyday the employees were chipper and happy because they wanted to make a great impression each day. When I go into circle K now in any location you can see the morale in the employees just completely low. You need to fix this.

Posted by Anonymous


Up until yesterday, I'd worked at the Huntington Beach, Calif. Circle K. I'd quit after a year of employment there because of the new owners practice of RE-using old food on the grill and changing dates on "fresh" foods and condiments. I have taken photos and tried contacting corporate to handle this issue, but to no avail. Hopefully the health department will take more of an interest in this than those associated with this store have.

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Company News
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