CenterPoint Energy Customer Service

User Reviews, Ratings and Comments

CenterPoint Energy customer service is ranked #932 out of the 939 companies that have a rating with an overall score of 12.40 out of a possible 200 based upon 7 ratings. This score rates CenterPoint Energy customer service and customer support as Terrible.


7 Negative Comments out of 7 Total Comments is 100.00%.


0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • CenterPoint Energy

    Customer Service Scoreboard

    • 12.40 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 1.0 Cancellation
    • 2.0 Friendliness
    • 1.2 Product Knowledge

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Posted by Anonymous

My bill was confusing and not paid correctly. I was on a payment arrangement and was paying according to my understanding.
Now I am up for disconnection and I don't have 1700.00 to pay.

Posted by MEGC

Center Point Energy has HORRIBLE customer service. They simply do not care about their customers. My gas got turned off and we paid our bill and the extra 50$ for them to do Same day turn-on. We asked them to come out after 4:30 as my husband and I both work. They came out before 4:30 and since we were not home, we didn't get our gas turned on. When we called and asked for a refund we got rude customer service AND management. They simply told us that their workers came out and we will not get a refund. We explained we had a toddler and really needed the hot water, and I kid you not the maanger told us he couldn't do anything about it and we wouldnt get our gas turned on until we took off work and met his workers there ON THEIR SCHEDULE, not ours. We paid extra and didn't receive our sercive, and they will not refund. Now I'm taking off work today to meet their worker, so I don't have to boil water to bathe my baby. This is ridiculous. They know we don't have another option and are stuck with them, so they are EXTREMELY RUDE.

Posted by Willow1960

This is by far the most despicable utility company that I have ever HAD to do business with. Customer Service is nonexistent. If you do actually reach a human after being put on hold and being subjected to the same song for 40 minutes, they really have nothing to tell you that you don't already know. There are no numbers to call a manager, supervisor or technician. You are told your appointment is from 8am to 5pm but really they have until 8pm to show up. When they don't show up at all and you have taken the day off from work waiting, there are no calls of apology or explanation. I notice that filing a complaint is useless as management doesn't care one flip as to how the customer is treated. This is truly a monopoly and they know we as gas consumers have no choice. Karma will be sweet one day.

Posted by Anonymous

We use your service. I am a customer. What training do you provide your call center supervisors and agents that makes them be rude, short, have unprofessional conduct, and a lack of any customer service skills. I work in the call center industry and have for 35 years. How can you as a large provider that serves tyler texas tell a customer that your company does not care about the elderly or handicap persons of tyler. I am appalled.

Posted by sammy morgan

my mother pastway 2 days ago and they couldnt wait till the 3rd for me to pay when no matter what i haxe always paid my billi draw ssi but they just couldnt wait 6 more days thats one great gas company

Posted by wineriver

The worst customer service, and the most byzantine phone answering system and web site I have ever seen. This company needs to take a course in intuitive customer contact from Apple.

Posted by Sick of Rude People

Your employee Jatana Lindsey, were posted on Reliant Energy's Customer Service Scoreboard, which were meant for CenterPoint Energy.... This person puts a frown on CenterPoint Energy, her conduct stinks !!!
Rude and stupid, how can such a person conduct herself in such a manner with co-workers and most importantly the Customers. CenterPoint Energy should beware of Employees as such....You would think that a company that assist so many people would employ, such a person. SHAME and DISGRACE

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