Cellular South Customer Service

User Reviews, Ratings and Comments

Cellular South customer service is ranked #321 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.18 out of a possible 200 based upon 32 ratings. This score rates Cellular South customer service and customer support as Disappointing.


29 Negative Comments out of 32 Total Comments is 90.63%.


3 Positive Comments out of 32 Total Comments is 9.38%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Cellular South

    Customer Service Scoreboard

    • 38.18 Overall Rating
      (out of 200 possible)
    • 29 negative comments (90.63%)
    • 3 positive comments (9.38%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 2.2 Reachability
    • 1.5 Cancellation
    • 4.3 Friendliness
    • 4.3 Product Knowledge

Add your review!

Posted by brannon67

I was with cellular South for years, then CSpire when they changed. I had the unlimited plan, and really enjoyed that. Never had a problem with CSouth, but when it changed to Cspire, the problems started. Dropped calls, they switched my unlimited plan to a 2g plan, which I did not know,and naturally I went over the data limit when they did this, and they charged me for it, without me knowing it, until the bill came in. I was shocked. I can not stand Cspire, and will probably be going to Verizon when my crappy contract ends with them. Cant wait.

Posted by Anonymous

I was given false information by 2 different crew members and if we can't go by what they say whom do we believe it's not fair to a customer that gets the wrong information and then get their services interrupted

Posted by Anonymous

I pay extra for UNLIMITED INTERNET EACH ANDROID EVERY MONTH!! I just tried to listen to seven nation army via YouTube music 7 times in a row. Why again am I foolish enough to throw away over $100 dollars a month for this shameful coverage? Please explain in detail before I contact the better business Bureau again on you!!?

Posted by Anonymous

I went into Cspire store on Friday 8,2016. The young man that helped me was awesome. My problem is the information is correct by sending emails to get again. They come up with the same username and I had to get a temporary password. Did all this and still cannot get into my account. I need help and now. I have been trying to get into this account since Friday morning.---Question why is this happening --I am the primary name/member.

Posted by Tim

I chuckle as I read the horror stories below and I chuckle even more at the ostensible "proper responses" from C-Spire management. This company is run by persons with no concept of decent customer service. When the other reviewers talk about "Banned for life?" and "Rude management?"....yes, I believe every word of what they say. So, here's my story.

I've been a 3-phone customer of C-Spire/Cellular South for 10+ years. I just changed to Verizon on one phone but due to contracts I will have to wait a few more months to drop C-Spire on the other two phones (can't wait to be rid of these people). I had noticed over the years that C-Spire cellular service is OK in MS but is not so great out of state. OK, I can live with that. But when it actually came to my needing real "customer service" that's when I learned what C-Spire is all about. They were excruciatingly unprofessional and surprisingly anti-customer service - that's why I decided to get as far away from C-Spire as possible. In summer of 2015 I returned to the Renaissance store (Ridgeland MS) a defective 6 month old I-phone with an Apple Care warranty. The clerk inspected the phone thoroughly and he agreed the phone was defective (a broken charging port). He graciously set me up with a new I-phone per the "no charge" 1-year base warranty. I walked out of the C-Spire store thinking, "Wow, what great service". However, it turned out that behind my back they reneged on that transaction and two months later I find a mysterious $70 charge on my bill. I called to inquire about that charge and am told utter nonsense by the phone agents. I ended up having to go back into the store to get a straight answer. I inquire with the same friendly clerk who properly replaced my broken phone a couple of months prior. He looked up my account and told me that a tech at C-Spire came in after the fact and inspected my phone and decided it was not under warranty after all; and so they smacked me with a $70 Apple Care charge for swapping the phone. I reminded the clerk that he had looked at the phone and that he found a broken charging port and agreed that it was under its base warranty - but at this point there was nothing more the clerk could do for me. I'm not overly upset at this point because I still trust (naively) that C-Spire management will make it right. Well, that trust was misplaced. Over the next three weeks I attempted to contact the store manager but he was either always at lunch or he was on vacation. I left at least half a dozen messages with various persons in the store to have the manager call me.....The manager refused to call. (How's that for professionalism?) I then called the corporate office. No satisfaction there either. So I then contact the Better Business Bureau. At least C-Spire responded to the B.B.B. but they did so by saying they will do nothing. Wow...talk about clueless and unprofessional management. I have been paying, without reservation, over $2K per year to C-Spire.......year after year after year...... and C-Spire management decides they can make more money by stiffing customers (a mere $70) rather than by doing what is right. Yes, it's a mere $70, but it was the principle that mattered - and I strongly suspect C-Spire is ripping off other customers in a similar manner hoping they don't question the charges on their bill. I vote with my pocketbook. Good riddance to C-Spire!

Posted by Anonymous

In May 2015 I contacted your company to have my father's, JB Payne, cell phone disconnected; he is 85 years old and suffered a stroke three (3) years ago. I explained to your customer services that I did not know the phone number and we have not been able to locate the phone. Your records should indicate that the phone has not been used and the contract has expired. I was given; an appointment time to visit your Union Ave Store, to pay the current charges and provided the store with a copy of the Power of Attorney to support I had the authority to disconnect the phone. I complied with the request. After contacting your customer services repetitively for the past three months, the phone bill continues to come to my father's house with a balance that I refused to pay.

Please disconnect the phone and discontinue the monthly invoicing. My father is not able to clearly read the numbers on the phone key pad and lacks motor skills to operate the phone; MY GOD the man had a stroke! I am contacting you out of desperation because the employees you have hired have not demonstrated the ability to stop the billing.

Posted by Dorchgirl

My husband has had service w/ CSpire (formerly Cellular South)for more than 10 years. He never lost service during Hurricane Katrina and we have always been very satisfied w/ our plan/our phones/our service. Recently something has changed - oftentimes only limited service, texts messages and calls take forever to send or connect - worse than the old dial-up connection for internet! Needless to say, we wonder if something has changed which would require us to upgrade our service plan. The phones aren't even a year old yet. Not happy. Haven't had a chance to speak w/ a company rep but unless we get a reasonable answer, we will be leaving CSpire as soon as the contract expires.

Posted by disatisfied customer

We were caught in a severe thunderstorm off shore resulting in losing one phone (5S) to the gulf and the other (6+) we found the next day on the bottom of the sea floor. I have been paying for premium insurance since the 6+ was purchased 7 months ago. The local store said they could take care of the 6+ at the store. When we got there we were told, Sorry you have to call the insurace company. The 5s was in esucuritel's system but tyhe 6+ was not. Had to wait days to sort this out. Very unprofessional. The customer should come first. C-Spire should have been able to fix this immediately. After all they have the proof we have been paying for insurance. We have been with C-spire for many years and cellular south before that. We were happy but something has recently changed. C-Spire is not what it use to be. First opportunity we will probably be leaving C-Spire.

Posted by Didaskalos

Promised 4G at my home. Have NEVER seen better than 3G two bars. Super slow from 11 am to about 2am. Was sold infrastructure that Does Not Exist!

Posted by Anonymous

I wrote a comment today but put the wrong date. It was March 20 that I was in the cspire store in vicksburg. The salesperson,whose name was Josh McCaffrey, added the insurance to my contract but did not mention he was doing so. In fact nothing was mentioned about insurance. This is so unethical. Josh McCaffrey should be terminated.

Posted by BigD

C-Spire has become a real joke. Cell service is just bad in South Mississippi. Help line is computer generated telling you to do all the simple turn on turn off bull then you get a rep in Texas. Liked it when it was a Mississippi Firm, not sure what the heck it is now.

Posted by 1pissed off customer

Cspire sucks ass i have been with them for 2 yrs and when i joined them they said tey would pay my early termination fees with at&t i got called from a collection agency stating i still owed at&t called cspire spoke with angela which is a supervisor she said she was sorry i was told wrong but they do not pay early termination fees. I am very upset with cspire, i pay 250.00 a month to them but when my contract is up i will not be with them anymore...

Posted by Anonymous

I have been with your company for years. My I Phone4 volume button stopped working. So I upgraded to the I Phone 5s. I was told that I had 4g LTE service in my area. Well they lied to me. And I'm not happy with the situation.

Posted by Banned For Life

Been with CSpire nearly 2 years with multiple phones on an unlimited plan. Recently received txt from CSpire regarding excessive usage, probably from sharing personal hotspot, regardless, it is an Unlimited plan. Service slowed from 3g to 1g to No service, after a call to service center, was told the phone in question was --BANNED FOR LIFE--

We had no problem with slowing the service to 1g on the phone in question due to heavy usage, but --BANNED FOR LIFE-- is totally unacceptable on an unlimited package. Now trapped in the contract for the next 4 months with no service outher than dirct person to person calls, it's the last 4 months this customer ever signs a contract with this company.

Posted by Anonymous

C-Spire Sucks, Sorry, & the workers are unprofessional. On January 27, 2014. I purchase some Beats from the store,and the worker Makayla Hill told me that we can do installment every month for the beats. Just to find out I can't . Now they want me to pay a $285.00 bill, They must be crazy, I personally think she needs to get fired or attend more Training Sessions. I don't think I should have to pay the full amount, if she made the stupid mistake. They when I called to talk to her she hung the phone up in my face. Just plain SORRY & Unprofessional.

Posted by Charlie Waggener (Madison, Ms)

My name is Charlie Waggener, recently I got a new phone because my other one quit working. Well I got it and got home and everything was fine. One day later my daughter called me and said she was having trouble watching videos. I called c-spire business and the told me when I got the new phone they changed my contract. Well they did it without my knowledge but no-one will fix it. I need help.

Charlie Waggener

Official company reply

Hey Charlie, we would be more than happy to take a look at your account and address any concerns about your contract and plan. Please email us at [email protected] or call us at 1-855-277-4735.

C Spire Personalized Wireless 1/9/14 2:34PM

Posted by Anonymous

If I don't get my issues resolved by the end of October I will be taking my business elsewhere. I use to have such good cell phone service that I got rid of my house phone. All of a sudden this past summer, I started dropping calls. CSpire said it must be because I live "way out in the country". I live less than 5 miles outside the city limits and have excellent service until I get to within a mile of my house. I also have the wireless internet (hotspot). It constantly drops service as well. So my Halloween treat for CSpire will be to take my 4 phones and internet and find better service.

Official company reply

If you're experiencing poor network coverage, we would be happy to help. You can email us anytime at [email protected], or you can give us a call at 1-855-277-4735.

C Spire Personalized Wireless 1/9/14 2:32PM

Posted by Anonymous

I'm surprised to not see many reviews with CSPIRE...everyone I speak with that has CSPIRE (or used to be Cellsouth) complains about the customer service and their phones--especially the Motorola phones that must be cheaply made or something--I just don't know what the problem is with them......or just maybe they have not found this site yet. First of all, I want to say that CSpire was a good company when they were small, but like any other company that grows too big too fast, the service starts becoming diluted and the sales reps get a little cocky. Where do I begin? First, 411 information line? They charge you for this and I was trying to get 4 #'s but got charged for making 12 411 calls. That's b/c they can't understand a word I'm saying or the operator gives you the wrong number. Rude 411 operators, very rude. 411 tells you you have to contact the cell company for credits and the CSpire tells you they can't give you a credit b/c they don't itemize the 411 calls, it's a consolidated charge each month. They finally gave me a credit only when I called cust service back 3 times and got a nice rep and she gave me a $12 credit but I had to beg for it. Next, they pushed me to use this 611 customer service text and I did and the idiots kept texting me in the wee hours of the morning (approx. 2am, 3am, 4am, and 6am and it was time for me to wake up at 6am not that I wasn't already awake. I had an apt early the next morning and needless to say I was not myself. I discussed my frustration with CSpire about this and why in the world would they text me during these hours --- are they located on the other side of the world when it's day time or is this automated? They said no, it was a live being texting me....how inconsiderate!
Next, CONTRACTS, where do I begin?? This is the way I feel about contracts! They know they've got you. I can't walk inside a store or call without them saying you can't get a new phone unless you renew your contract or try to sell you something and push you to renew your contract while you are on the phone with another problem. Do they even care about resolving my problem or are they getting commission to renew my contract. Of course, I don't renew if I don't absolutely HAVE to. Next, CSpire "accidentally" deactivated my service one day (and NO I didn't deactivate my service and it was a nightmare trying to get my phone reactivated. I was dealing with an upcoming surgery and couldn't get any of my scheduled appointments that were due 2 days out. They didn't even care and had to open a "ticket" and check out what happened then they were going to make me renew my contract before I reactivated my phone that "I" didn't deactivate. I called a friend that works at CSpire & found out that CSpire had entered the wrong number (one digit off) on someone else's deactivation but they never admitted to that and I didn't want to get my friend in trouble by telling me. I have had them for 8 years only b/c I was in desperate need each time b/c the cheap made Motorola phones kept tearing up and each time they made me renew my contract so 8 yrs passed by very fast (which was 3 renewals plus my initial 2 yr when I signed up). Each time I said I would never do it again and then my phone would break and I would do the same thing again like an idiot. This time I finally made it by 2 weeks after my contract expired before I had to get another phone (dropped it in the toilet)thank goodness - this was bitter sweet! I just don't like to be "owned" by a contract b/c the sales reps get cocky b/c they know you need a phone and they know you are under contract but make you renew another 2 years so then I got stuck again (which was the last 2 yrs ago)! But not this time...NO, no, no. I walked right up into TMobile which does not make you get under a contract (and not prepay either) great new deal they've got going on!!! They treated me nice and I love my new phone and "new" service provider. Give me another year or so and I'll tell you how I feel about T-Mobile. Oh and one more thing I tried to call the CSpire 800 cust service number to pay my bill and when you are not an active customer anymore (yeah), it will not let you pay unless you are an active customer so I have to either wait for a paper bill (b/c they can't email you any longer b/c you are not active in their system) or go by the store to pay it with them. Wow, seems like if they wanted their money from me, they would make this easier for the customer (oh I mean non-customer now) to pay their "FINAL" bill with them without making me drive to a store to pay it or wait on their revenue from the snail mail paper bill to be mailed to me. I called them today to discuss all the reasons I left them--- the rep didn't seem much interested and I could tell he was really waiting on me to shut up. Anyway, goodbye CSpire. P.S. quit running all those over-rated commercials regarding personalization and service reliability. Back up what you advertise!

Official company reply

We hate to hear that you experienced poor customer service, and cancelled your service with C Spire.

C Spire Personalized Wireless 1/9/14 2:31PM

Posted by Anonymous

Hello, my name is Al Cotton in Starkville, ms. 39759. This is something I think you guys would be interested in. Here is my story, please read.....

C spire has BANNED my daughter for LIFE for using to much data. That's right BANNED for LIFE. She just got the s4 about a month ago with unlimited data, txt, music & video. When she changed to this plan, she also got a Netflix account so her 3yr. old child could watch Jake & the never land pirates + whatever, the child set on couch very calmly & watched these on the phone. Saturday came around & she had no data. Monday morning she carried it back & they gave her a new phone. Got home & no data. She had been on phone with c spire all weekend, no one new why no data & once again talking to cs. Now corporate office is open, they tell her that she has been banned for LIFE from any data(no 3g,4g nothing), needless to say we canceled the new 2yr. contract which we where both on right on the edge of being locked in. We have been with cellular south since late 90s, bag phone, brick & up. My wife called cooperate office & talked an executive named (Darell Starling) this man demeaned my wife, acted like she was stupid. She wanted to know how can they BAN HER (our daughter) FOR LIFE on a truly unlimited plan, video & all. This man had the guts to tell her CAUSE WE CAN, He then tried to get us on a shared data plan, but we have the Truly Unlimited Everything that's crazy. We have posted this in the Cs circle & it all responses got deleted. Now can't seem to get in the circle. PEOPLE PLEASE BEWARE OF THESE GORILLA TACTICS BY C SPIRE. I have also been informed by my wife that they treated my daughter as if she was a criminal + txt my daughter the meaning of permanent, as in Permanently Banned.

Official company reply

Al, we understand your frustration about this, and we'd be happy to address any concerns about your account. Please email us at [email protected]

C Spire Personalized Wireless 1/9/14 2:27PM

Posted by cmenz69

I've had nothing but trouble with Customer Service. Texting the 611 Customer Service is a joke. If they decide to get back to you it is in hours, and then they'll just give you their name and ask what the problem is when you already texted it. Then after responding you have to wait up to several hours to get another text. This goes on and on and finally you're told, "Oh, we can't help you. You will have to call Customer Service." OK, so why did I just waste hours of my time? This has happened frequently. Never again will I use it.

I've not been able to log in to the website to request new phone under my warranty for weeks. When I click on Username Help it tells me my email address and phone number are not linked to my account. Yet when I try to create a new account I'm told one exists and I can't do it!!!! I called and spoke to lady who texted me temporary password. It didn't work! I call two days later when I get the chance and find the website shut down for maintenance, and the rep has no answers for why my account can't be accessed by me, even though I was using the correct username and password, including their password! This is incompetent and uncaring service! Then the guy has no answer for me when I state I want to know how to contack C-Spire corporate offices. Says I can text 611 or talk to supervisor. What is that going to do?

Also, the employees in the store in Brandon by the Piggly Wiggly are rude and also incompetent. Whenever I bring my phone in for a problem (which it has many!) their only solution is to reset it to factory settings or update (which solves nothing.) One lady even argued with my about iphones saying you never have to use iTunes to update the phone. Apple Store says you do.

And the phone insurance? Never get it. It's worthless and employee at store told me it was worthless. With insurance it costs just as much to get new phone as it does BUYING one! How does that make sense?

After my contract expires I'm getting service elsewhere.

Official company reply

We are sorry to hear that you've expereinced some issues with your phone. You can email your name, phone number, and a description of your issue to [email protected], and we will be happy to help you.

C Spire Personalized Wireless 6/4/13 6:52AM

Posted by Anonymous

c spire sucks---- I was a customer for over a year with wireless internet service. I had to have a piece replaced for no-working issues. Then the service didn't work proper so I canceled the contract. I have been put on collection status as of 2013 and this was ended in 2008. Am in the process of filing with the Consumer Protection Agency to investigate.

Official company reply

We understand your concern, and maybe we can help. Please email us at [email protected] or give us a call at 1-855-277-4735.

C Spire Personalized Wireless 1/9/14 2:36PM

Posted by JessicaM

My husband passed away in December 2012. I called CSpire and got a new plan. My monthly bill on the new plan would be under 40 a month. In January it was under 40. The next month it went up to 62.00. I went to the Magee, MS office and was treated like I was a criminal and ordered out of the office. I called the corporate office and was assured that my bill would be lowered and they would review the videos taken at the Magee office. I got my bill this month and it has NOT been lowered at all. Evidently no one in CSpire can keep their word. I'm looking for a different phone company!!

Official company reply

@JessicaM, we're sorry that you've had an issue with your bill. Please email us at [email protected] with your name, phone number, and issue, and we will be happy to assist you.

C Spire Personalized Wireless 6/4/13 6:55AM

Posted by angry

I WAS a customer. Had been for many years. Had multiple problems with my phone not receiving calls or texts. They verified this. They could not find the problem over two years time. I was easy going about the whole thing. Got new phone, warranties, informed them, kept logs,...everything they said. Terminated my contract, they voided the early termination fee but insist I pay for service....service I never received.

Posted by Turtle40


Posted by Anonymous

Not a good company. I called and canceled my phone on August 1st, the operator failed to issue a cancelation so the company billed me. I have tried endlessly to resolve this issue with this crazy company to no avail. They even admit that the phone was NOT used in August! They turned me over to collections because I will not pay for their employees mistake.

Add your review!

Posted by Anonymous

I have been a loyal customer for over 20yrs. It is sad that what was a fantastic locally owned and operated company and come to this. C Spire now equal to ComCast customer service. Sad that such a great company, with a loyal customer base, has so many unhappy customers.

Posted by smurph

I spoke with Heather today at Cspire home office. She was very courteous and professional. She seemed to go out of her way to help me. I just hate I had to go through customer service and a local store before I could get real help. I for one will stick with Cspire.

Posted by charles benton

Just completed a 5 minute conversation with Michelle regarding difficulty with user name and password. Michelle was not only very professional and helped me through what was frustratin in trying to use "sign-in", she was calm and UNDERSTANDIG. It is great to find personal service that is as of the quality that Michelle provided. Sometimes us old people, have difficulty with "simple technology" and have challenges in explaining ourselves about technology.

Thanks for Michelle.

Official company reply

@Charles, thank you so much for your feedback. We greatly appreciate hearing from you. We look forward to continuing serving you.

C Spire Personalized Wireless 6/4/13 6:58AM

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