Celestron Customer Service

User Reviews, Ratings and Comments

Celestron customer service is ranked #140 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 52.49 out of a possible 200 based upon 7 ratings. This score rates Celestron customer service and customer support as Disappointing.


6 Negative Comments out of 7 Total Comments is 85.71%.


1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Celestron

    Customer Service Scoreboard

    • 52.49 Overall Rating
      (out of 200 possible)
    • 6 negative comments (85.71%)
    • 1 positive comments (14.29%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 4.0 Reachability
    • 5.5 Cancellation
    • 4.3 Friendliness
    • 4.3 Product Knowledge

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Posted by Jim

I purchased a Nexstar 8se telescope last Christmas for a present and upgraded with wifi and starsense in July. The starsense/wifi combo did not work. I notified Celestron within 1 day of receiving the equipment. After troubleshooting, Celestron requested that I send back the wifi unit, which I did. I had to wait until October 16 to receive a replacement wifi unit. This did not fix the problem. Celestron now wants me to send back the mount, hand controller, starsense and skyportal wifi module at my expense. They claim that I exceeded my 30 day evaluation period. Actually I notified Celestron of the problem within 1 day. I notified Celestron that the replacement wifi module did not work within about 21 days. I believe Celestron should just send me a functional unit. I have waited long enough.

Posted by james

Technician had no knowledge of problem, did not know simple product facts. Did not return call as promised. Uninterested in customer. Phone tree stinks.

Posted by Anonymous

How do I get an replacement eyepiece cap for celestron 6 inch schmidt-cassegrain NextStar Goto telescope?


Dicl Brook

Posted by Anonymous

Yesterday I created count with you and submitted a question. The account is Today when I try to login I get a message saying the account is disabled. Why????????????????

Posted by mknechtle

Celstron Customer Service apparently does not train their personnel how to access or open a simple email attachment.
For 3 weeks I've been trying to return/replace a PowerTank 17 12V power supply. When I finally got them to respond, Celestron's representative asked me to attach proof-of-purchase in my response to their email, but this same individual keeps telling me he's not receiving my response email attachments - again, their Customer Service takes 4 or 5 days to respond every time. I've sent the identical email and attachments to friends I have working at 3 other corporations - - - all have had NO problem reading or accessing the attached files; so I know the problem is at Celestron - no problem with my email or attached files.

I suppose they are trying to delay their response until this purchase is no longer covered by their warranty.

Posted by Anonymous


I recently purchased the PowerSeeker 127 #21049. It appears that I am missing the finder scope top lens. I have the adjustable piece, I am in need of the top lens.

Would be able to provide detail on where I can acquire the piece I am missing? An help would be greatly appropriated.

Thank you,

Nikolay Kalmykovb

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Posted by Tsandbek

I have used Celestron customer support for about 20 years and have never been disappointed. They have not only given me great service but they have often gone out of their way to help me. That is why I have the 90GT WiFi, NexstarSE 8, Evolution 6 AVX 9.25 and CGEM 11. Would all business support departments do so well we would all be happier. Thank you Celestron!

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