Celestron Customer Service

User Reviews, Ratings and Comments



Celestron customer service is ranked #140 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 52.49 out of a possible 200 based upon 7 ratings. This score rates Celestron customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Celestron

    Customer Service Scoreboard

    • 52.49 Overall Rating
      (out of 200 possible)
    • 6 negative comments (85.71%)
    • 1 positive comments (14.29%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 4.0 Reachability
    • 5.5 Cancellation
    • 4.3 Friendliness
    • 4.3 Product Knowledge

Add your review!

Posted by Jim


I purchased a Nexstar 8se telescope last Christmas for a present and upgraded with wifi and starsense in July. The starsense/wifi combo did not work. I notified Celestron within 1 day of receiving the equipment. After troubleshooting, Celestron requested that I send back the wifi unit, which I did. I had to wait until October 16 to receive a replacement wifi unit. This did not fix the problem. Celestron now wants me to send back the mount, hand controller, starsense and skyportal wifi module at my expense. They claim that I exceeded my 30 day evaluation period. Actually I notified Celestron of the problem within 1 day. I notified Celestron that the replacement wifi module did not work within about 21 days. I believe Celestron should just send me a functional unit. I have waited long enough.

Posted by james


Technician had no knowledge of problem, did not know simple product facts. Did not return call as promised. Uninterested in customer. Phone tree stinks.

Posted by Anonymous


How do I get an replacement eyepiece cap for celestron 6 inch schmidt-cassegrain NextStar Goto telescope?



Thanks



Dicl Brook

Posted by Anonymous


Yesterday I created count with you and submitted a question. The account is Today when I try to login I get a message saying the account is disabled. Why????????????????

Posted by mknechtle


Celstron Customer Service apparently does not train their personnel how to access or open a simple email attachment.
For 3 weeks I've been trying to return/replace a PowerTank 17 12V power supply. When I finally got them to respond, Celestron's representative asked me to attach proof-of-purchase in my response to their email, but this same individual keeps telling me he's not receiving my response email attachments - again, their Customer Service takes 4 or 5 days to respond every time. I've sent the identical email and attachments to friends I have working at 3 other corporations - - - all have had NO problem reading or accessing the attached files; so I know the problem is at Celestron - no problem with my email or attached files.

I suppose they are trying to delay their response until this purchase is no longer covered by their warranty.

Posted by Anonymous


Hi,

I recently purchased the PowerSeeker 127 #21049. It appears that I am missing the finder scope top lens. I have the adjustable piece, I am in need of the top lens.

Would be able to provide detail on where I can acquire the piece I am missing? An help would be greatly appropriated.

Thank you,

Nikolay Kalmykovb

Add your review!

Posted by Tsandbek


I have used Celestron customer support for about 20 years and have never been disappointed. They have not only given me great service but they have often gone out of their way to help me. That is why I have the 90GT WiFi, NexstarSE 8, Evolution 6 AVX 9.25 and CGEM 11. Would all business support departments do so well we would all be happier. Thank you Celestron!

There are currently 0 Employee Comments for Celestron.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Celestron customer service versus other companies:

Celestron vs. Bushnell
Celestron vs. Meade
Celestron vs. Nikon
Celestron vs. Vanguard
Company Replies

Authorized representatives of Celestron can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
310-803-5955

including steps to reach representatives, hours of operation, customer support links and more from .
Corporate Office

Locate the Celestron corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Celestron questions from HelpOwl.com.

Reviews & Ratings

View thousands of Celestron user reviews and customer ratings available at ReviewOwl.com.

Celestron Manuals
Celestron Drivers

Easily locate Celestron driver and firmware links available at DriverOwl.com.

Company News
Celestron NexStar 130SLT, su Apple Store il telescopio che si controlla con iPhone e iPad
Un oggetto inconsueto in vendita su Apple Store: il telescopio computerizzato Celestron NexStar 130SLT completo di adattatore wireless SkyQlink grazie al quale è possibile osservare la volta celeste direttamente da iPad, iPhone e iPod touch. Costa 583 ...
Celestron founder dies at age 89
The astronomy community lost a great innovator today. Thomas J. Johnson, founder of Celestron, passed away at 5 a.m. PST. Johnson, an electronics engineer, first created Celestron as a division of his aerospace electronics firm, Valor Electronics ...
Review: Celestron Deluxe Handheld Digital Microscope
A few months back, I was walking around the USA Science & Engineering Festival here in the DC area and saw a number of people looking closely at microscopes at a Celestron display. Being a ... Why Congress Needs to Revive Its Tech Support Team ...