Casio Customer Service

User Reviews, Ratings and Comments



Casio customer service is ranked #454 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.07 out of a possible 200 based upon 30 ratings. This score rates Casio customer service and customer support as Disappointing.

NEGATIVE Comments

28 Negative Comments out of 30 Total Comments is 93.33%.

POSITIVE Comments

2 Positive Comments out of 30 Total Comments is 6.67%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Casio

    Customer Service Scoreboard

    • 33.07 Overall Rating
      (out of 200 possible)
    • 28 negative comments (93.33%)
    • 2 positive comments (6.67%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.3 Reachability
    • 1.8 Cancellation
    • 3.1 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by NT


I have purchased watch in Jamshedpur. Within a week complete watch strap have lot of scratch & discoloration.
Contacted company but their response is very pathetic. They only say to send the watch to Delhi.
Casio is fraud company. They will give you some instructions which are very absurd and difficult to follow and you will give up. Their serve guy seems to be least concerned for solving customer complaint.
I want my money back almost 5k spent and waste. Feel like cheated.

Posted by A


I had the most obnoxious person on the line telling me really condescendtly that if I had purchased a Casio accessories my issue wouldn't have happened. The tine was acidic. Sometimes the accessories aren't available everywhere and many other brands make their accessories universally usable.
What a disgusting way to talk to your customer.

Posted by Anonymous


nice job casio. I call in to your customer service and get disconnected. I am a Costco employee and purchased your watch there and needed help with adjusting the watch. I guess I will just have to return it and get a different brand....horrible service

Posted by Anonymous


Bought my son a Baby G shock watch less then six months ago and it dropped on the floor and the screen broke. Called customer service and they said they couldn't do anything about it, they were rude and offered no help. Spent $130 on watch at Dillards and was told these are the toughest watches and will hold up forever. Will never buy another watch from them again. Thought they would at least repair since its been under a year. Very disappointed.

Posted by atth


I've a new Casio Protrek PRW-6000-1ER. I found that the Altitude meter is not accurate. I tried several measurements at different time (morning, afternoon & night) of the day at the same spot of my house garden and the meter varies more than 25m (sometimes ~45m, sometimes ~68, sometimes 50m).

This is unacceptable for a meter with 1m interval. Pleaes let me know if i required to do any calibration or I'm actually used it wrongly?

Also, the alarm is only 10 seconds, what's the point of having this? Regular campers/person will not wake up with a simple watch alarm volume in 10 seconds...

Posted by Shekhar Watch & Co. MG Road, Ban


Pathetic service by Shekhar watch & co. in MG Road, Bangalore. Gave my watch which was under warranty. In 2 days again the watch stopped working. Very unfriendly staff working there. When I tried calling him since I stay far from MG Road he simply cut my call after listening to my complaint. Casio You guys better provide good after sales service. Learn from your competitors atleast..Hate it..going to post on social media channels.

Posted by Guggi132


My G-Shock Casio shock resist multiband 6 watch hands won't set correctly. It is said in the owners manual that the hands will set automatically to the digital time, but they won't. I have turned daylight savings time off and on again, reset dates, and most everything else. Please help and contact asap. thathank you

Posted by Patrick


I received this watch as a birthday present from my son, unfortunately it has continued to break down and is now not repairable. Prouds Jewellery in Ballina where I live have been very good and patient with forwarding the watch to your repair shop three times, Your last repair report said to return the watch to the original purchase store in Sydney.
I contacted the original store and was it was their opinion that it was not their responsibility to handle warranty of a watch that Casio could not repair.
I would like to know what your policy is regarding the warranty of watches purchased as a gift for someone in another part of Australia.

Posted by jdybnsn


I phoned their technical support help line yesterday due to a problem with my brand new Casio cash register. First the number they supply on their website for cash registers, gets you through to the wrong department. They transferred me three times to the main switchboard WHICH NEVER PICKED UP !! I tried several different numbers from their website with no success - eventually someone told me they'd take my name & number and get the relevant department to call me back. They never did ! Quite honestly I think I will return the register back to the shop now & buy someone elses. If this is how Casio run their support for new customers - how is it for the old ones . Absolute rubbish !

Posted by jdybnsn


I phoned the UK technical support help line yesterday due to a problem with my brand new Casio cash register. First the number you supply on the website for cash registers, gets you through to the wrong department. They transferred me three times to the main switchboard WHICH NEVER PICKED UP !! I tried several different numbers from their website - eventually someone told me they'd take my name & number and get the relevant department to call me back. They never did ! Quite honestly I think I will return the register back to the shop now & buy someone elses. If this is how Casio run their support for new customers - how is it for your old ones . Absolute rubbish !

Posted by Anonymous


Casio has to be the single worst watch manufacturer on the face of the planet. They make absolutely no attempt to contact you once you file a complaint and all of their products fail to last more than six months before failing!!!!!!!

Posted by Rick


WARNING - DO NOT BUY A WATCH FROM CASIO. I paid $432.00 for the Casio - Protrek - PRW5100-1 Atomic/Solar watch in April 2013. This is a complex watch that only has a 1-year warranty. Just after the watch went out of warranty, the watches analog and digital time would not stay synchronized and it would not obtain a radio signal for the atomic timekeeping function. I live near Washington, DC, but not in an area that would block a signal. Casio will not help you if the watch goes bad unless you pay for the fix. Just so you know.

Posted by juanete44


I sent an e-mail to Tracey, at customer service at Casio on 05/13/2014. I requested a free watch band replacement. Her e-mail was Tracey said, that she would forward the pictures to her boss. The e-mail consisted of pictures of the watch band of a Casio Pathfinder The watch band was first changed in less than 1 year because it was defective. The buckle is to narrow for the band. I replaced the band which I bought thru Casio. Again, it has worn out in the same place. Waiting patiently for 1 month, I had no response and re sent a 2nd text on 06/12/2014. I, my family, or any friend will NEVER buy a Casio product again

Posted by Anonymous


Casio sucks....

Two years ago I purchased a watched from Casio for £60. Recently, moisture entered the watch and although the watch still worked, the condensation makes reading the time difficult. The watch was still under warranty. Nevertheless, Casio want to charge me £53.60 to repair, blaming me for the leak. Bearing in mind that this cost together with the postage costs to return the watch to Casio more or less costs the same as the watch did in the first place, I think not. Needless to say, I will never buy any Casio products again.

Posted by Anonymous


I bought a phone on a Mon. Military grade. By Wed. it was totally cracked. The phone dropped from my husband's pocket. 2 feet. The phone is rated for a 5 foot drop. I tried to contact someone on it. All I got was the run around. This is the worst company I've had to deal with in a long time. Customer care is very low on the priority list. DO NOT BUY from CASIO!!!

Posted by Mar


I bought a Casio digital camera in Spain, in June last year and since I bought it, I have been having problems with trying to switch it on and this message "error in optics" showed up sometimes.

I sent it back for repair 4 times. The first time, in Spain, the Casio services sent it back with no repairs and a letter explaining that the camera had no problems at all. The second time, here in the UK (repair ), your services sent it back explaining that the optical lens was replaced, but the lens got stuck when I switched it on, along with the same problems as before. So, when I sent it for repairs the third time (repair ), your services sent it back to me explaining that there are still no problems with the camera. Then, the camera stopped working at all, no message or anything. I sent it to you once again (repair n.º and I asked you to replace it with a new camera. You sent it back again with some replaces.

However, the camera has still the same problem. It will be one year on the 1st of June since my purchase, and Iâ??ve never been able to use it properly.

Iâ??m sending the camera back and I want my money back! I will start to make a formal complaint.



Regards,



Marina Travassos

Posted by Dave1959


Despite sending proof that the watch was still under warranty, Casio quoted a repair price of $54 including return shipping with no way to appeal it and no way of getting the item back without at least paying for shipping. After paying their exorbitant quote almost immediately, it took a further 3 weeks to get the item back. Returned a bad rating on the card and will contact them, but I wanted the watch back, so it's my fault that I paid.

Posted by Richard


I would never, ever buy another product from this company. They don't have any product support at all. I bought a Casio PX 730 piano two years ago and the peddle assembly broke. Guess what? Casio no longer makes the part. $800 down the drain. The only saving grace is the fact that Costco agreed to take it back with a full refund. Absolute garbage. If it says Casio don't buy it.

Posted by Anonymous


I purchased a Casio G Shock watch from Amazon.com 9 mos ago. One of the function buttons cracked and I sent it in for repair assuming it would be covered under warranty. WRONG! They gave me an estimate of $45 plus $8 for s&h. (The watch cost $90) I called and tried to explain that I had not abused the watch and this had also happened to a previous G Shock. They would not budge. I went ahead with the repair under protest. I will not purchase another Casio Product.

Posted by Michael G Russo


I should have NEVER turned from Yamaha, Korg and M-Audio to Casio for supplying my music program. I thought one of their digital pianos was nice and nicely priced. I would pay much more for a unit from anyone BUT Casio. One of three units came with broken key. No big deal unless you try to get a response from Casio. I have, in over 25 years, never witnessed such poor customer support. Horrible. Their marketing is horrible too. I will now steer over 400 music students a year AWAY from Casio. What were they thinking?

Posted by Blitz


I Bought a Casio DW 6900 online directly from Casio.The second day I had the watch it stopped working.I sent it in for repair and they sent me a quote for 68.50.They said it had a small crack in the bezel were water seeped in,which is not covered by casio.Dont buy a Casio

Posted by Anonymous


I bought a CASIO ctk-720 MIDI capable a few months ago expecting to use it with my Laptop (A WINDOWS 7). WRONG! I've been looking everywhere for a way to get it to work on this laptop! I have called CS several times. The first couple of times I was told there is a chance that new software would be available soon. So I kept this keyboard. I called in December and was told there would NEVER be a software compatible. Now I am stuck with a useless CASIO ctk-720. CS Reps are very rude. Asked to speak to a manager a few times was told a manager was not available but would return my call. That has not happened! I am reporting to BBB.

Posted by AKM


Sent a Casio Exilim FH100 to the repair center because it appears to be "banding" and turning the sky into a gray blob. After nine days I had no response and called on a Saturday to find they tested it and found it to be normal. I had shared a video with them and they had made a printout for the repairman. No indication of when they might choose to send it back and the Saturday answering service said it could not notify them that I had called. I was advised to spend part of my work day Monday calling them to discuss why there is no communication. I told them I actually need to do my job at work.

Posted by CASIO SUCKS


I recently purchased a watch from ShopCasio.com. The reason I purchased from them was that they were the only ones that has the watch I wanted. The watch I wanted has a black face and black band. The same watch with a silver face was on many other websites selling for half the price. So I bought the more expensive watch directly from Casio to get the color that I wanted. So the watch took two weeks to arrive and they sent me the wrong watch. So I called them up and they said it would talk two days to e-mail a new shipping label to send it back to them. So I sent it back to them, but since they are super cheap they used the slowest shipping method that took two weeks. So the watch finally got back to them and they didn't send me the watch that I orginally ordered. So I called them and they said that they needed to process the watch that I didn't want into the system before they would send me a new one and they said it would take two days....however, they had received it four days prior. The customer service rep said it was my fault for ordering the wrong watch. No, I said, I ordered exactly what I wanted, you sent me the wrong watch. So they finally sent me the new watch and I checked the shipping number they sent me and it says that they choose the slowest possible shipping method and it is going to take a month to arrive. Two frigging months to get a watch when I could have got it from the store down the street the same day. I am never purchasing another Casio product the rest of my life. You suck [email protected]

Posted by gelpkers


My camera received a "Lens Error." The camera was still covered under warranty for another 6 months, so we mailed the product to casio and received a new camera about 2 weeks later. When I took the new camera out of the box, I turned it on, took a picture to test the quality, and immediately, the "Lens Error" popped up again. I called customer service, and was assured I would be emailed about a "Paid Postage" label to send the camera back to them. Two weeks later, I called about the postage label, and the woman said there was no postage request submitted, so she submitted a second one. Two more weeks later, I called, only to be told I could put in a third request for postage: I told them no, I'd pay for it myself. The camera was sent in, and 6 weeks passed before I called to check the status of the repair, still under the 1 year warranty.
The woman I spoke with told me it would cost $90 to replace the camera, because it is neither my fault, nor casio's that the "Lens Error" continued to appear. She told me I could either pay the money or send the camera to the garbage. I sent it to the garbage because she offered no help, nor did the "Manager" for whom I left several unreturned phone calls and message inquiring about the status of my camera. Not to mention how rude the woman was to us.
We've always purchased casio products when we could and we never will again because they are not customer-friendly. We refuse to jump through anymore hoops for them, as well as many other people we've encountered who've had the same issues with casio, thank goodness we're not the only ones.

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Posted by Anonymous


If everything worked liked my Casio, there would be multitudes of repairmen looking for other work. I wear my Casio 24/7 with never a problem. From working in the yard, to playing with the grandchildren, to playing golf, to swimming laps. It never fails me. I only have to call customer twice a year. Yes, to help me set my watch.
The agent has always been friendly and very supportive.
I'll never own anything but a Casio.

Posted by Go Casio Tech Support


Casio's tech support line is very very friendly and helpful, but I've heard many bad things about them it is really the service/repair center that is the el craper of Casio but the tech support line is awesome and they are very friendly. Give them a call, John

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