Posted by Gord
Had my identity stolen, and phones/bank accounts opened with a bunch of companies. Reported to all of them. Resolved with no problem with all other companies. Carphone Warehouse send me a letter a few months later for payment for accounts they hadn't closed. Called them again (take 1+ hour to get through to anyone, guess they are not well staffed). They refuse to proceed unless I provide a crime reference number, even though its the law that the company needs to report fraud. I ask them why they are so special and above the law, never received a reply that wasn't 100% a complete lie. Terrible customer service. Avoid at all costs.