Callaway Customer Service

User Reviews, Ratings and Comments

Callaway customer service is ranked #41 out of the 946 companies that have a rating with an overall score of 77.80 out of a possible 200 based upon 10 ratings. This score rates Callaway customer service and customer support as Disappointing.


7 Negative Comments out of 10 Total Comments is 70.00%.


3 Positive Comments out of 10 Total Comments is 30.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Callaway

    Customer Service Scoreboard

    • 77.80 Overall Rating
      (out of 200 possible)
    • 7 negative comments (70.00%)
    • 3 positive comments (30.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.6 Issue Resolution
    • 4.9 Reachability
    • 6.3 Cancellation
    • 4.5 Friendliness
    • 3.6 Product Knowledge

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Posted by Anonymous

concerning broken shaft and reshafting club head, customer service was no help in directing where to go for the service. Callowa does not provide service. I have a FT-5 driver and was told it could not be reshafted properly. That does not sound right to me .for a company such as Calloway to have this kind of response is awful. I will think twice before buy ing CALLOWAY products in the future

Posted by Terry

This is review 2 for Terry and it only gets worse. I called Callaway on 6/3 and was told the irons had arrived and they would be assembled and be shipped by Monday. But there never was an update on the order number. So I called on Monday 6/6 to find out the shipping status of my irons. The person looked at the ordered # and paused and said wait and the line went dead. She came back about 5 minutes later telling me there was an additional delay and they did not expect to receive the iron heads for at least two more weeks. I was so disappointed and displeased. If they had just told me this when I originally filled out the order form I never would have had this problem. After doing this to me, they should have sent me a set of CR 16's to use until they could get the Combo set to me.
So now I am getting ready to order a set of TM PSI's that a friend just got and loved them.
Additionally a Golfsmith store person ordered a Callaway Combo set at the same time as I ordered my set and they got their set a week ago. So I guess Callaway is prioritizing customers, so I will prioritized all my additional orders to other Companies.

Posted by Terry

At this point I wish I had not looked at the Callaway site. When I ordered the the Combo Apex irons on May 9, the site said the order would be here in 7-14 days. A week later I get a note from Callaway telling me the irons are on backorder until 6/3. But immediately charged to the credit card...dugh. After three emails and no replay, on May26, I called and waited 20 minutes to talk to some one. The person I talked to was nice enough. Then I found the heads are expected 6/6 and how much more will that slip. So now the best it can be is 5 weeks from order date and based on track record I have no confidence in Callaway. If they had put on the site these irons were on backorder, I would not have ordered and gotten TM M2. Another interesting fact is that when talking to Callaway, the person was reading all my notes, so they had them but nobody replied. Classy outfit...dugh.

Posted by Anonymous

Terrible customer service. I am hard of hearing and have a difficult time on the phone. As a result I try to communicate as much as possible by text or emails. No matter what I put in my emails to Callaway I get the same generic email replay (That is if they reply at all.) that says, "We're sorry you're having problems with your... If you would like to discuss this further please call..."

Posted by Anonymous

Why does Callaway customer service not reply to emails

Posted by Anonymous

My U pro device was returned 4 months ago to the USA and a replacement promised when the new device was available. I have asked for updates several times without but their technical department does not reply. There are obviously problems but why dont they just refund my money. I had to part with cash before I got the device. So much for the 2 year guarantee.

Posted by georged

I bought a new Upro Mx and it doesn't work. Sent in in for warranty service over a month ago and no response and no support. This product needs to be recalled from everything I have experienced and read. Can't imagine Callaway surviving this.

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Posted by Anonymous

I realized that I had a cracked face on my callaway xhot hybrid. Took it to golf galaxy, they called CALLAWAY and they replaced in with an xr hybrid no questions asked. Awesome that they stand behind their products. One of the reason that only callaway clubs are in my bag.

Posted by golfpro53

I've had to work with Callaway a couple of time for some of the members at my club. They are super easy to work with and quick with shipping out replacement clubs! Great company, and better customer service.

Posted by golfnutt

The primary reason I am a 100% Callaway customer is because of their customer service. Over the years if I encountered an equipment problem the CS team have been courteous, polite, responsive, and consistent. Hats off to Callaway...CG4L

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