CDW Customer Service

User Reviews, Ratings and Comments

CDW customer service is ranked #74 out of the 946 companies that have a rating with an overall score of 64.80 out of a possible 200 based upon 5 ratings. This score rates CDW customer service and customer support as Disappointing.


4 Negative Comments out of 5 Total Comments is 80.00%.


1 Positive Comment out of 5 Total Comments is 20.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • CDW

    Customer Service Scoreboard

    • 64.80 Overall Rating
      (out of 200 possible)
    • 4 negative comments (80.00%)
    • 1 positive comments (20.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.0 Issue Resolution
    • 3.8 Reachability
    • 4.0 Cancellation
    • 5.3 Friendliness
    • 4.3 Product Knowledge

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Posted by Dr.JCA

Complete joke and very regrettable purchase. Contradictory emails, ambiguous delivery method and erroneously set up product. Instead of receiving license electronically for speedy use of software (as indicated) wound up waiting on a physical copy. Poor cancellation system and prohibitive return structure ensure you are locked in for the very poor ride. Seriously worth avoiding this distributor.

Posted by Cherry

it was really big headache & annoying experience to do business with CDW. I have no idea what's the case either this company has hired the bunch of lazy or idiot people. Customer services manager even have no polite skills, they speak to the customers as they are doing them favor....damn it the worst customer services i have ever seen. They force customers to pay the way they want. i told the manager that i wanna lodge a complain & he deny me to transfer to any one else as he is the BIG Boss at the end to someone he just transferred my call with "AND BYE" & that person did not answer or returned the call up to yet.

Posted by AliceJ

Horrible service, all they care about is your money, not provide a good customer service


Posted by bob

bunch of trained monkeys. dont touch these guys

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Posted by Anonymous

Excellent customer service and product knowledge. Easy to work with.

There are currently 0 Employee Comments for CDW.

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