Boost Mobile Customer Service

User Reviews, Ratings and Comments



Boost Mobile customer service is ranked #498 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.44 out of a possible 200 based upon 2170 ratings. This score rates Boost Mobile customer service and customer support as Disappointing.

NEGATIVE Comments

2,026 Negative Comments out of 2,170 Total Comments is 93.36%.

POSITIVE Comments

144 Positive Comments out of 2,170 Total Comments is 6.64%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Boost Mobile

    Customer Service Scoreboard

    • 31.44 Overall Rating
      (out of 200 possible)
    • 2,026 negative comments (93.36%)
    • 144 positive comments (6.64%)
    • 8 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 1.9 Reachability
    • 2.0 Cancellation
    • 3.7 Friendliness
    • 2.8 Product Knowledge

Add your review!

Posted by Anonymous


I really think it's bad how you close the website down and than I can't speak too alive person next month I'm moving my service else where

Posted by Anonymous


Boost mobile customer service is the worst I have ever dealt with. They really need to get rid of the non American because they are so rude. I wonder if these companies realize that if everyone together and stopped using their services that the whole business would fall. That is with any company. We are paying these people to treat us bad.

Posted by Anonymous


This is horrible to not have a customer service line that accepts calls and can speak to someone besides a computer.

Posted by Anonymous


Boost's customer service is terrible. Worst I have ever encountered.

Their technical support staff is incompetent at Best. They are overseas and while the may speak English, they don't understand English.

When I asked an agent for the name and address for their CEO so I could write a letter, I was given the address of a retailer in a small town in Missouri.

I sent two emails asking for the name and address of the CEO and that was useless too.

There is no way I'm switching from T-mobile to Boost even though I would save $15 a month because I do not subdize stupidity or incompetence.

Posted by Antonio,Richard,jake,james etc.


GARBAGE!!! Sprint management,REALLY...? I HAVE BEEN USING THE SPRINT UMBRELLA FOR A DECADE... I take my business somewhere else, and your companies email me for ninty days about how they want me back and how they could upgrade and cut reconnection fee's. (still have them)So i decided to take up on your offers and a big mistake. You take my via bank. And i spent my valuble sunday with approximatly twelve of the most unqualified personel. Basically I think you now owe me. My Sundays arent cheap. im a predominate business onwer in Orlando region." hook line and sinker".How your business practices behaved today. your own computers reconized the foul up but personel made me pay more after i cancelled my service. Have emails and today recorded. which I'm sending to channels2,6,9,13 for a orlando news exspose. Sorry but very necessary...

Posted by Laurie


I have reported my phone lost or stollen 3 months ago..my card that i used to set this account up years ago is steel being charged. I try to ask about it and i get nowhere .. My phone # not reconized. Help. I cant afford to keep paying for something i dont have. If my card gets charged again.im going to have to insest all last 4 payments be put back o my card.

Posted by Anonymous


I paid my bill online today and it wasn't added to my account...

Can I receive a call at



Thank You

Posted by Not happy with. Boost


Boost mobile in Sprint has the worst network service I ever had with a phone company they charge you for stuff you can't use enter net always down you lose service all the time I will warn any not to get this trash it's the worst phone companies I ever dealt with I'm just trying to save you a headache

Posted by Anonymous


I was charged 3 times in one month for my cell phone bill $47.75 3 times which was taken off my credit card when calling booth mobile they told me that my money would not be returned to my credit card until 10 days later I am leaving Boost Mobile as a customer and I am telling all my friends about this horrible experience so they don't join Boost Mobile I'll never use this company again

Posted by Cindy


I went to Boost mobile yesterday with my Verizon iphone to change over my service and the ladies told me that it could not be done with an iphone. They said I had to purchase one of theirs. I went to another Boost location and the guy switched over my service. Today I went back to the store and asked them why they are giving people false information, and trying to force them to buy their phones, and I hope you did not do us that way because we are afro Americans. The lady got loud and told me I could report them to corporate, because they do not care and if they do not know how to take a sim card out of a phone to replace it with boost's sim card it's not their fault. the location is

Posted by Anonymous


One day late after many loyal years and you shut my phn off? Nice job!

Posted by juanita dobson


my name is Juanita Dobson, my number is 8086903985. I haven't receive my sim card for my LG phone . Would you mind reply when you received this message .

Posted by Anonymous


How do I cancel my boost mobile service. I don't like the service I am receiving.

Posted by Samsung j3


My phone has black blacklisted for no reason I have my PIN number my bill is up to date and they will not let me reactivate it for no clear reason I've been to 3 Boost Mobile stores including the one I purchased the phone at with no help very rude people with no customer service

Posted by Anonymous


I have a plan and went out of state.. Since i got to wyoming headimg to idaho. Cant even call customer care.
Nor txt call receive calls fix this for me please

Posted by Anonymous


I went to the Boost mobile store today to switch my service from metro pcs to boost. Worst mistake ever. I was told that i had to pay the first months bill.that was fine.then comes the activation fee.I was charged $45.00. Knowing that something was wrong with the total I went home and called the same store 9501 Blueridge and ask the next shift what is the activation fees and to swich over and she replied $25.00.she did not know that I was the same customer that they had just over charged. Something has to be done about customer being scammed. I didn't deserve that.I was just trying to get fare service. Every customer care boost I call gives me a answering machine. I will like to speak with management concerned this matter. My mobile .please be fare and help stop misusing customers. Thank you a unhappy customer!

Posted by Anonymous


Every time I go to boost mobile to pay my phone bill they are never open at the time that is posted on the door. The address of the one I'm having problems with is

Posted by Deenahrae


Glad my service is up today . I will never come back to this pathetic company.
Your customer support is useless, your email customer service is useless, and your cell network is useless.

Posted by Sue


This is the woest company your number says disconected cant even speak to an operator about my problem i think im gana leav u guys soon

Posted by Tat2edmomma78


I keep getting sent in circles, I even got hung up on by a recorded voice trying to follow the instructions below. This is bs!

Posted by Dont have one


This phone number for customer service is worthless. 888-266-7848. The first question it asks is if you or someone in you household is over 50 years old and it makes you answer the question. Then it states that I have one a free medical alert device. I declined it thru the menu options. Then it states that I won a cruise and to press 1 to accept the cruise. I don't want a cruise. I want to talk to customer service regarding my boost mobile cell phone. Since I didn't accept the cruise it disconnects me. Very poor customer service.

Posted by averyswindell


On Nov.25,2016 someone went into your local store and used my card ending in 7237 and they put a phone in my name and when my bank tried to get my money back they wouldn't put it back so my bank is getting to take charge if something anit done all I want is my money back I don't have service with y'all and when I went up to the store the lady told me y'all know she couldn't give the money back and y'all know that and she said its just crazy what y'all is doing and my card was changed $118.86 and this is the ticket

Posted by NonYoMoFoBizNess


Boost Mobile is the worst possible choice you could make in choosing a cellular provider! I have stuck with these morons for nearly 5 years and regret my laziness and cheapness to the Nth degree! These people - SPRINT included - have got to be the most moronuc imbeciles I have ever had to deal with! They have repeatedly robbed me blind and I have had to fight with them every month for the last two years to replace money stolen from my account! I have had my fill of this GARBAGE company - and in a few days when my bill is next due - I WILL BE CHANGING MY SERVICE TO A REPUTABLE COMPANY.

Posted by Anonymous


My name is Marc Schmitz I live in Texas my phone numbers and I would like to know why in the hell are Boost Mobile apps all over my phone and is rendered my phone virtually helpless how did this happen they just keep coming by the dozens I can't get to anything on my phone somebody contact me back immediately!

Posted by Kelli


I m a customer n have been for years I was due for n upgrade n went to a boost close to where we moved at n it was for my children who wanted the upgrade but I have had upgrades before n never had a problem or had to pay for it I was wondering why I had to pay a reactaviton fee when my phone was already active that makes no sense to me I need an answer..

Add your review!

Posted by brian


great customer services. Brian was very respectful and patient with me. go boost
mobile (:

Posted by Anonymous


I just got a phone to Boost Mobile in Long Beach I am very satisfied great customer service I love the phone I love the monthly plan I dropped Metro PCS bunch of scumbags. I strongly advise to go with Boost

Posted by Ladynature


Why I can't pay a friend/family member phone plan thru my account? Seems impossible now. The old Boost mobile main menu had that service.

Posted by Shockey


My sharp aquos boost Mobile phone won't let me send picture messages and says messaging stopped. Or there's an error. PLEASE FIX IT.

Posted by lolo


Worst phone service ever, New phone, internet doesn't work, without wifi, MMS doesn't work at all. After speaking to 3 unknowledgeable customer service reps for 1 week.....and technical support as well still lack these services.

Posted by brooke


I was happy with boost service before but not anymore due to all changes just recently made about $ 3.00 additional fee if you dont commit giving your automatic monthly payment with your checking account, for me this is a wrong move from boost, not a lot of people have checking account or credit card. Your changing your advertisement with contract by adding $3.00 fee without automatic monthly payment WITH CARD...what happen to NO CONTRACT, NO OBLIGATION AND ETC.... I paid $ 55.00 for unlimited data but its the same service with $35.00. I like boost mobile so please try to improve in a better way not to do any reason for customer to go somewhere else. Thanks in advance.....

Customer,
Imperial Beach, California

Posted by Anonymous


Awesome customer service from Cynthia in Thousand Oaks location. Thanks a million.

Posted by Charles


I called about an issue with my phone on 11/30/2014 at 1015am CST. Didn't remember the name of the representative but she was excellent and resolved my problem quickly and in a friendly manner. Very good.Nice job!

Posted by ?????


'the Representatives Where Very Kind And Patient There Was No Rush To Get To The Next Customer Or Whatever..they Answer My Questions Even If I Ask Three Times Etc; Cause I Wanted To Make Sure I Understood The Representative To Eliminate Errors On Comnication As To What I Needed; My Purchase;cost And About My Monthy Service Plan..they Where Honest..help Me By Making Segestions According To What I Needed. I Love My Boost Mobil Service And Comany..however; Only One Thing It Would Be Really Nice That There Was A Direct Number To Customer Service And If It's The Wrong Dept For Customers Needs They Can Transfer Customer To The Right Dept. I Really Had A Very Nice Experience Thank You Boost Mobile And Represenatives..

Posted by Anonymous


Got thru today to tech support with minimal 4 minutes wait time. Jeffrey was helpful in pointing out the google app for find my phone. Only problem was the right name of the app is Android device Manager".

Posted by Anonymous


I'm a new customer ands just wanted you to know your customer rep Ana at the 3115 S Garnett Rd Store in Tulsa, OK is an asset to your company. She was professional, informed and courteous. She made my Boost Mobile experience so wonderful I'm sharing it with all my friends! Oh, and for the record I've never met her before walking into your store. She's a keeper.

Posted by fantastic service


I switched from AT&T to Boost. The service is much better and cheaper at my country home. Customer service has been fantastic. I got my phone from the retailer on Horner Bvld. in Sanford NC. The manager in this shop went beyond his duty to help me. We need more people like him. Just can't say enough about the customer service from all at thin retailer. Thank you all

Posted by Anonymous


THANK YOU!! It was so nice to FINALLY get through to a live person! But when I did this, after waiting and pressing 0, I was prompted to enter my pin. Then a live rep came on the line and answered my question with no hassles!!

Posted by Anonymous


Just wanted to say thanks for the excellent customer service I had last night from one of your reps named MAX. She was very helpful and friendly. Nice to get someone so helpful. Would definitely recommend Boost to others.

Posted by heidip


thanku tech for fixing my phone i am so grateful....although idonnot appreciate the 1 customer care rep fpr hanging up on me after he tried to tell me he had to delete everything in my phone with out contacting tech support...i almost died after my father spent 2 hrs putting music on my phone for me....and all my pictures and what not that r not saved to my memory card...again thanku

Posted by DR.DOMINIC A A NYAABA


My name is DR. Dominic A A Nyaaba. I had a problem with my monthly bill. When I contacted customer service, Christina did an excellent job. As an academic, teacher, theologian and a professor, I rated her an A+.

Posted by MONAE


To get to a live customer rep call :







explain to them your issue, they will try and transfer to the boost

advised them no and you need a live rep to discussed the issued with.



I did this I was on hold for 20 mins in total and was transfer to soo many diffrent people before I spoke to someone from boost to help me with my issue.



In the end I was able to have it resolved.

Posted by Geline


Bought the Samsung II on special at Best Buy (great service!! and knowledgeable staff) just 2 selfish Indians took 2 hours wasting time asking stupid questions they could research on line.
Anyway, I am very happy with the monthly no contract $50, and Boost have great customer service, I even recommended it to several others. Way to go Boost!!! Please, stay that way!

Posted by MetalGodd


I have been a Boost mobile customer for about 6 months and I have had nothing but Excellent customer and tech support service from they have always taken the extra time and steps necessary to make sure my problems have been resolved.

Posted by michael


I have had my phone for over a year, and have had no problems, great deal and now my bill is getting smaller, no lost calls no lost texts . it seems like ever one is talking about a different company than the boost I have.

Posted by Zeta


I was able to reach a customer service rep this morning. I have not received a text message in over a week. The rep reactivated my phone for text messages and I hope this correct the problem.

Posted by William


I have been a Boost Mobile customer for 18 months. I have the Kyocera Hydro. It meets my needs I have finally reached the $40. a month shrinkage milestone. I really can't make an adverse comment about Boost. I looked at their coverage map prior to porting my number and was satisfied that I would get reception at most locations I frequented. I will admit there are some locations where I receive no service while driving. I simply wait for 15 to 30 minutes until I can get service then check messages, make phone calls or send text messages. When I need customer service, I send an email and receive a reply most times the same day. I am a satisfied customer.

Posted by babaking


Hi my name is Richard King is my number. Now this is what I want to say, I have a ZTE and volume has always been low I found out what is the problem. if you pull the back off the cover has a cover over the speaker and if you try to blow air thought it you can can so this cut the sound over half. I pull it off and now I do not have to hold the phone when I use the speaker, the 200.00 now I can was put out for good. I have to tell u that it makes a big difference thank u for your time.

Posted by Dave M Smith


Had a very nice individual help me with my one time monthly payment

Posted by Anonymous


I've had boost for a couple years now and never been disappointed, however I have noticed that with the cheaper phone you will have problems and its a pain in the ass to get a real person on the phone..but its cheap and I always have signal here in central Illinois...it would be nice to have the iPhone

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Posted by Bonez87


Im a boost mobile authorized retailer and i still get hung up on. Ao i do feel your pain everyone. Im the only one that seems to have this problem at my store. Wish these stupid ass foreigners would leave the us call center jobs in the usa alone. Really im not even a customer just a retailer and i hate calling customer service on boost mobile.

Posted by charlie


Second: if your payment due date changes... at boost mobile system.. if your adding money on your account and your service is currently interrupted. you payment due date will moved a day early.. so my bill is due on the 14th but my account has been interrupted though i still have until midnight.. and i added money on my account and the same day, my payment due date will become every 13th of the month.. i don't know why the one who made the system did that.. but it design that way...When you are going to get you five dollars discount because you have completed six on time payment.. you need to pay your bill on the month that you're going to get your lower plan A DAY EARLY.. so if your payment due is the 14th and on that day your plan will go down to 45 from 50 due to shrikage ... your need to add money on the 13th.. why again.. because on they day that you're going to get your discount... they system is updating so better for you to ready your money at least a day before your payment is due.. that is only when you're going to get your shrikage down... because the system is updating.. and then the ff month you can now pay your bill anytime you want! just remmeber that.. for everytime you're going to get five dolars discount you need to add money on that month only.. WHEN YOU GUYZ GOT UPSET.. I'M JUST SO PISSED OFF I HOPE YOU THINK OF THE PERSON YOU'RE TALKING WITH.. IT'S NOT THEIR FAULT.. IT'S THE SYSTEM WERE HERE TO EXPLAIN WHAT'S GOING ON NOW TO BE YOUR ENEMY.. BUT I DO KNOW THAT SOMETIMES WE'RE GETTING RUDE BECAUSE YOU GUYZ ARE BEING RUDE TOO... AND WON'T TAKE TIME FOR US TO JUST YOU KNOW EXPLAIN....WHAT YOU WANT IS WHAT YOU WANT.. BUT IT REALLY PAYS OFF IF YOU TAKE TIME TO SEE THE ROOT CAUSE OF THE ISSUE SO YOU CAN PREVENT THE ISSUE FROM HAPPENING AGAIN...

Posted by charlie


YOU GUYS JUST DON'T KNOW WHAT YOU'RE SAYING BECAUSE YOU ARE NOT THE ONE WHO WORKS WITH THE SYSTEM.. SO WHAT YOU KNOW IS ONLY FIVE PERCENT!

FIRST FOR THE IVR OR AUTOMATED SYSTEM....

CAN'T YOU UNDERSTAND WHY IT'S SO HARD TO GET A LIVE REP? BECAUSE EVERYTHING YOU CAN DO WITH A LIVE REP YOU CAN DO IT ON THE AUTOMATED SYSTEM.. THINK OF THIS... YOU KNOW WHY AT&T AND SPRINT AND BOOST AND OTHER CARRIER HAVE FILIPINO REP? BECAUSE THEY WANT TO LOWER THEIR LABOR COST! AND RIGHT ! THEY TEACHING YOU NOW TO DO IT YOUR SELF THAT BEING ASSISTED WITH A LIVE REP TO SAVE MONEY.. WHY IS THAT? BECAUSE BOOST TRIES TO LOWER IT RATES.. IT WANTS TO BE THE MOST AFFORDABLE PLAN EVER IN THE MARKET.. HOW MUCH IN UNLIMITED EVERYTHING WITH OTHER COMPANY? AT BOOST WITH 35 DOLLARS YOU CAN HAVE UNLIMITED EVERYTHING.. WITH OTHERS THAT'S NOT INCLUDE THE DATA.. IF IT'S INCLUDES UNLIMITED EMAIL AND STUFF.. YOU HAVE THIS "CONSUMABLE" STUFF YOU WANT TO THINK ABOUT ALL THE TIME TO PREVENT YOU FROM PAYING EXTRA OR GOING OVER YOU LIMITS.. NOW YOU KNOW? THEY DON'T WANT YOU TO TALK TO US.. JUST LIKE THE WAY GOVERNMENT TEACHES PEOPLE HOW TO BUY AND SPEND MORE FOR THE MONEY TO CIRCULATE ON THE ECONOMY BOOST AND OTHER INSTITUTIONS ARE NOT TEACHING YOU TO DO IT YOUR SELF IN THE AUTOMATED THING BECAUSE THEY WANT TO LOWER THEIR LABOR COST MAKING THEM BE ABLE TO LOWER THEIR PLANS.. PEOPLE WHO ARE NOT JUST SEEING THESE REALITY ARE JUST SO FAAACKING IDIOT... HAHAHHAA..

AND OHH YEAH.. WE DON'T HAVE GOOD ENGLISH SKILLS BUT WE CAN SPEAK YOUR LANGUAGE.. AND WE UNDERSTAND YOU GUYS.. YOU GUYS ARE JUST RACIST.. NOT ALL... TO THINK THAT IT'S NOT ABOUT BEING AN AMERICAN.. IT'S ABOUT BEING A HUMAN BEING... YOU WANT TO BE TREATED THE WAY YOU WOULD TREAT OTHERS.. THE GOLDEN RULE APPLIES NOT ONLY WHEN YOUR TALKING TO YOUR FELLOW AMERICAN BUT TO ANY PEOPLE OF NATIONALITY..

Posted by Anonymous


IF U WANT TO SPEAK TO A LIVE PERSON JUST IN ONE OF THOSE OPTIONS THAT THEY GIVE YOU AND WAIT A SEC AFTER ITS DONE GIVING THE OPTION...IT WILL ASK YOU HOLD ON WHILE WE GET U A REP..IF THAT DOSENT WORK CALL AGAIN AND SELECT AN OPTION AND PRESS 0 ...IVE BEEN WITH BOOST FOR 7 YRS AND IVE HAD ISSUES FROM TIME TO TIME BUT ITS BEEN GOOD ABOUT THE REPS SOME ARE SO DUMB THAT ILL ASK THE QUESTION AND END UP ANSWERING IT MYSELF LOL IVE ACTUALLY BEEN HUNG UP ON AND TREATED WITH SARCASM I JUST TREAT THEM THE SAME

Posted by ghost caller


Hi, I work for a Headquarter Department in the US with Virgin Mobile. Basically we help the agents from other country's likes Philippines if they are having any issues. Lately we have been getting quite of complaints. I really apologize for all the inconvenience. Im just a worker, but i can imagine what most of you guys are going though because i do work with them every day. Best thing to do is get ahold of the higher departments.. send letters and get the issue fixed. I dont know how much i can Help, but i know the Customers can do way more than the employees.

Posted by teloponcho131


i used to work for boost, and let me tell you that boost contracted a company called ACS, AFFILIATED COMPUTER SERVICES, to do the customer part, now the agents are from philipines,mexico, and dominica republic, people that have no idea what the phones looks like or how the service is. also the company has lots of tricks to steal money from customer without them knowing, and is money that is no te reported to IRS, so questions send them to my email.. [email protected], and i will give tips of how to beat boost policy, anf also how to get credit, do not waste your time,, cal to customer care and tell them that your phone is not working and that you wan to leave the company and they will give u $ 10 just to stay,, and if u keep on calling u can get more money,,,

Posted by It used to be better


As an ex-customer/technical support agent and a current customer, I can definitely understand all the negative comments. I was with Boost for 3 years and up until about 6
months ago we prided ourselves on a positive customer experience.

This what has happened recently:

1) Corporate Executives decided to put profit margins ahead of good customer service.

2) To save (make) more money, they outsourced customer/technical services to offshore locations for cheap workers.

3) They made it very difficult to actually connect to a live customer service agent because they know that when you do connect, it will be with someone with inferior communication skills due to the fact that they are in locations where English is not the primary language.

So, the bottom line is the Corporate Executives'profit margin line.

Unfortunately, with new competition (AT&T's Clear Talk - prepaid plans), that bottom line will eventually plummet.

Posted by mike


well im boost CSR representative and i feel weird reading your comments, i mean i know theres alot of stupid people on the call center i work. the problem is that our platform doesnt support the amount of customers that are on boost right now, i mean i do like 25 activations per day

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Contact Information
Customer Care
888-266-7848
Customer Service
866-434-6295
Technical Support
866-402-7366

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