Bonefish Grill Customer Service

User Reviews, Ratings and Comments

Bonefish Grill customer service is ranked #338 out of the 940 companies that have a rating with an overall score of 37.42 out of a possible 200 based upon 89 ratings. This score rates Bonefish Grill customer service and customer support as Disappointing.


84 Negative Comments out of 89 Total Comments is 94.38%.


5 Positive Comments out of 89 Total Comments is 5.62%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Bonefish Grill

    Customer Service Scoreboard

    • 37.42 Overall Rating
      (out of 200 possible)
    • 84 negative comments (94.38%)
    • 5 positive comments (5.62%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.1 Issue Resolution
    • 3.3 Reachability
    • 2.4 Cancellation
    • 4.7 Friendliness
    • 4.4 Product Knowledge

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Posted by Ain't Going Back

My husband and I have had many great experiences at Bonefish Grill, but the last few times we've been, expecting a nice, quiet, enjoyable meal, we were sorely disappointed. Our prior visit, we were seated at a corner table with HIGH traffic, loud obnoxious children, and waiters constantly bumping us from behind. Next visit was worse. Seated immediately across from the kitchen entrance. We had reservations and were told no booths or tables along the perimeter were available. We WILL NOT be back. I refuse to pay nearly $100 for a great meal in a horrible atmosphere! The kitchen was extra loud, dropping dishes, yelling, LOUD laughing, and was bumped more times than I can remember. VERY disappointed!

Posted by Anonymous

I go the to Midlothian Bonefish frequently
just asking to please bring back the oysters Rockefeller.. I really miss it, as it was one of my favorites.
Also love the crab cakes- why are they so small now? not even worth getting anymore. not acceptable.
wait staff is always great- no complaints at all there.

Posted by Anonymous

Went to Venice Bonefish Monday evening. Has a very friendly, helpful and knowable server. I believe her name was Donna. We go regularly my husband loves the pork chop. So when we say whats for dinner we say Bonefish. Because Donna was so helpful I wanted to complete the Bonefish experience surgery. Survey code from 2/12/18. When trying to complete the surgery the site sent me to a page of ads that the .coms had nothing to do with bonefish so i did not go any further. I feel our server for our table for 4 deserved recognition for her service. We live in Naples and were visiting friends in Venice. Have been to our Bonefish several times and enjoy it also but felt Donna was above and beyond customer service.

Peggy Johnson Naples Florida.

Posted by Anonymous

If there is one thing that most people detest, it's feeling as though the party which they're dealing with isn't being on the "up and up," or is lying by omission. It seems that every time our party of 4 leaves Bonefish Grill, we all feel like we've been "had" on some level. None of the servers ever tell us when, say, a salad that they mention as a potential side dish is $2 more than the other side choices or that there will be an up charge if we order, say, asparagus over broccoli (just an example; not literally). Every single one of us feels this way. At first I thought it was the one waiter we had. Then we realized that they ALL neglect to add in this pertinent information. 2 bucks is 2 bucks. The point is feeling as though the restaurant is being sneaky. NOT.GOOD. Other than that, we have enjoyed the food as well as the wait staff. We feel it's something that corporate must perpetuate.

Posted by Anonymous

I agree with the person leaving the review on December 7, 2017. Had a like response today with the 2- $10.00 Bonus cards with each $50.00 gift card purchase. Must be on line where you find, must be shipped which estimated mailing 10-12 days, (after Christmas). The customer representative, read me the guidelines (as if I can't read) and bluntly informed me the card cant be used until Jan 1, 2018 (again as if I cant read). Miss English Lessonk! In short, she said, "well, that's the way it is", " I don't understand your question" but I could pass this on to management. Yeh, like they care. NOT good advertising for a struggling location here in WA. Your local staff are very vague about the rewards, cant tell you anything about it, don't know anything about it and now this. I called there today and he suggested I call Corporate. Not sure what you pay Customer Service Representatives, but whatever it is, its too much. They just read their dialogue to you.

Posted by Rudy

Having been to your establishment in the past we looked forward to an enjoyable evening and good food. We were half right. There were 4 if us visiting the restaurant in Belleair Bluffs, FL. Seating and overall service was fine. However upon coming home later that evening I had horrible stomach pains. My wife did not. I contacted the other couple to find they both had become ill as well. The thing that the 3 of us shared in common was the bang bang shrimp. The lettuce bed that it sat upon was soaking wet with water not sauce. I believe it was tainted and gave the three of us the food poisoning. If my condition (feeling like I have been kicked in the stomach) does not improve I will have to visit my doctor later today what should have been a great experience was ruined by poorly served or prepared food.

Posted by N/A

My Wife And Myself Are Avid Customers Of Your Restaurants- Bone Fish And Out Back For Several Years. On 10/23/17 Our Diinning Experience At Bone Fish Was A Disaster. The Two Bartenders/ Servors Were So Busy Cleaning And Restoring Bar Stock They Overlooked Asking Us If We Wanted Dinner.. Entering The Restaurant We Adked If They Had Stone Crabs, We Were Assured Yes. We Were Ready To Order, No Stone Crabs.we Are Dinner Reward Customers.i Highly Recommend Pay Less Attention To Cleaning And More Attention To Service To Customers.

Posted by Anonymous

I have been eating at Bonefish for years in Boynton Beach, Lake Worth, Fl.locations and never had a disappointing meal or experience. I have a Diner I have been there twice in 2 weeks and the first time I was there, I only had 1 visit recorded on the card, so that night I should have had 2. The following week, I should have had 3, however, the server told me I had 1!. Are they counting backwards? I know its not their fault, but they did tell me a lot of customers are complaining about the fact that this does not register on the card. So, how is this going to be resolved? Whats the purpose of having a Diners Card if it is not going to register?

I look forward to a timely response.

Ida Rome

Posted by [email protected]

Been going to your store on jones bridge in ga since it opened. Have watched it decline in both service and quality. I would say the last 8 times I have stopped by on the way home to get a to go order they always get something wrong with my order. For example I stopped it last night at 5:30. I was the only person at the bar. Orderd a bang-bang, Cesar salad and bread. Pretty simple. Bring me out a bag with bang-bang only. The place was empty and they couldn't get that correct.

Posted by Lorrainemomma

I and my husband was at your establishment on Sunday on July 30, 2017. And our server, was a young man by the name of Aaron Williams. He was a wonderful server and a complete gentelman, the food he commended was delicious, it was on time and wonderful. We also had the pleasure of meeting one of your manage's by the name of Robin. Who made sure that everything was ok. We look forward to returning to your restaurant. Good service, good food and wonderful people. Again we look forward to returning.A1 service!!!!!

Posted by Anonymous

Went To Bonefish In Boca Raton With My Husband And Had A Very Poor Experience. Food Came Out Cold. My Steak Was Cold Did Not Want To Send It Back Did Not Want Is Well Done. My Husband Always Gets The Crusted Fish Which He Said Tasted Very Different. Was Not Satisfied. We Always Go To Bonefish But Was Extremely Disappointed This Time.

Posted by Anonymous

I visited Bonefish Grill in Cary, NC (Restaurant #9404) the day before Mother's Day. Both the food and the service were wonderful. Unfortunately, the next day (Mother's Day) I discovered that I had misplaced my credit card. Since Bonefish was the last place I remembered using my card, I called them to try to determine if I had left the card at the table. The person with whom I spoke on the phone was extremely rude. She told me that they were too busy to check on my card and that I should call back in 2 to 3 hours. I explained that I didn't feel comfortable waiting 2-3 hours to determine if my credit card was secure, after which the person with whom I was speaking abruptly ended the call.

While I wasn't in the restaurant at the time, I am a customer, and I do not think that I was treated with respect. I understand Mother's day is a very busy day for restaurants like Bonefish, and that my call was inconvenient, but I do not think it was too much to quickly check to see my card had been turned into the staff there. Further, I do not believe that I deserved having the representative hang up on me.

What would have been a short inconvenience for the folks at Bonefish turned into a weeks long inconvenience for both my wife and me since I was unwilling to wait to 2-3 hours they suggested and ended up reporting my card lost.

It's easy for restaurant staff to treat customers with respect on a slow night when everything is running smoothly. I think a true test for a restaurant is how they treat their customers when things are hectic. Unfortunately in this instance, Bonefish failed that test.

I should note that I reported this incident via their contact website and received no response whatsoever. It is because of that that I've chosen to share my experience here.

Posted by Anonymous

Yesterday April 27th I received a call from your customer service representative regarding my issue about not having received a complimentary appetizer or dessert for my birthday which was on March 21. After giving her all the information she requested she said that there would be something in my email to that effect. I looked for it yesterday after her call and again this morning but there wasn't anything. Unfortunately I didn't get her name.

Judith Gans

Posted by Anonymous

I left two messages in your customer service voicemail. They were regarding an understanding that when signing up for the Bonefish Club, on my birthday I would receive a complimentary dessert or appetizer. But I never received one. My birthday was on March 21. Will it be forth coming?

Judith Gans

Posted by Blondie1

Two nights ago a friend and I had dinner at the Bonefish Lake Grove location-- terrible!! Food was awful, even the ice tea was tasteless. Everything was cold, tasteless, etc. . The fish dry, vegetables tough and I ordered stuffed shrimp, you should offer rewards if anyone finds a piece of lobster in the stuffing, it was all breadcrumbs. The menu stated two sides came with my meal but according to the waitress the shrimp was served on a "bed of creamed spinach", that consisted of possibly a teaspoon of spinach and no second side--even though the menu said there should have been one. First and last time we will go to that restaurant!!

Posted by Theopersian1

I had a wonderful experience celebrating my 75th Birthday with 7 friends at Bonefish Grill in Naples, Florida on 2/21/17. I'm told that Tuesday is the busiest night of the week (probably because of dinner specials) yet we were graciously accommodated with a reservation outside enabling us to enjoy the view and each other in a more tranquil setting as we celebrated. The food, drink, and service was exceptional!

All thanks and gratitude to Assistant Manager Kieth Priemer for his role in orchestrating my 'event' so beautifully!!!

Posted by Anonymous

The experience that my fiance and myself had at Bonefish Grill was very unacceptable,the food was burnt,the manager was unprofessional and just overall the service was terrible, I'm sure that being Black played a big part in it though because I saw how the other patrons being white were treated, I would never refer anyone to that restaurant establishment,never!!! I'm glad that the business is closing,they should be, regardless to color or gender everyone should be treated the same due to the fact that our money is all the same color,green and this restaurant is located in North Palm Beach in Palm Beach County FL.

Posted by Anonymous

We took our daughter out for a special evening in Naples Florida . We chose Bonefish and went early, 4 pm on 2/8/17. We were walk ins.
The hostess told us we would wait 45-60 minutes for outside seating. We agreed happily. We were seated 110 minutes later. The hostess was extrely rude to us. She not only lied to us twice when asked about where we were with our wait, she raised her voice and told me I was ridiculous and to stand aside. She all but ruined our night .
I will say our waitress Lindsay was perfect and the food very good. Wanted to let you know.

Posted by Kookie Rollins FF

I had a reservation on January 28 2017 for 12-14people at 6:30pm.well when arrive that I had to wait for about 15 to 20 minutes for my when I got my table.7 of us was there already we were waiting for the about 15 minutes the manger was vey rude the started pulling table and chairs saying we can't hold these tablets any longer.he was very unprofessional.this was my sister 68 surprise birthday dinner.what a disappointing this apology are anything.i will no recommend this restaurant to anyone.I'm here in Chattanooga tn. The worst experience I ever had.

Posted by Anonymous

I have one comment we dined at pine Island RD,1/18/20. great service from EricK T, booth next to us, was painful. Rick bent over.. to make three older couples happy, they sent food back, talked to manager, got free desserts, poor server spent soooo much time at the table . I could not believe the patience he had OMG..they asked for corperate number, wow thought you may need to hear the other side..

Posted by Pete

I was at bonefish in Tampa and my service was really bad. It took three time to get my drink right first it was something floating in my glass second time the glass had something sticky on it. After all of that I couldn't get a discount. What can you do for me I'm a regular customer .

Posted by [email protected]

Yesterday was my Birthday Jan 18 2017 it was a big one. My friends decided on Bonefish Grill of Greenbrook NJ to go to. Dinner was great & service very good. PROBLEM was with the owner who came to our table & stated that only one coupon could be used at our table my friends had a coupon also. He became very rude when we challenged him that we did have separate bills.He
stated he wanted us to leave & called the POLICE!!!!!What a Birthday for me, We are seniors and he was yelling with protection at his side DON'T TOUCH ME!!!! My friends were so embarrassed.....Poor waitress who did a great job never got her tip from us. We felt bad about that. We are not unruly persons, we are professionals, one a Chemist & One a former business owner. So sad, we can not talk about this to anyone.

Posted by Anonymous

Very disappointed. Went to bomefish, bradenton, FL decided to sit at the wait. Ordered special which was surf and turf...steak completely over cooked aND lobserve was cold. Food ended up coming 20 minutes after my husband/birthday boys food was gone. I am becoming quite disappointed with this franchise.

Posted by Anonymous

I am a regular patron of Bonefish & Outback...We were a party of 4 new years and this was our disappointing experience. We were seated in a back booth were shortly after seating a roach came crawling from behind on to our table which my daughter screamed which brought the server over he tried to catch and kill the roach but failed. So we were going to leave but the server than moved us to another booth which was fine but then brought us out Frozen bread. The manager came I asked him what was going on in this location which was in Carrollwood Tampa, location. He did not seem to upset at all as to what was going on the restaurant. No apology nothing not even an offer for a complimentary drink or desert.

Posted by Anonymous

Very disappointed in the length of time it took to get our food. We waited over an hour. The restaurant was not busy at 12:30 p.m. I had to ask for refills on my drinks. Waiter did not come to check on us but once after food was served.
Then I notice the next day my waiter had charge my card twice. I called and spoke to a manager who did not really seem to concerned that this had happened to me. He offered no apology and to me he should have offered a gift card hoping I would come back.

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Posted by Anonymous

I was just had a bone fish grill and it was a hostess named chayane in Lakeland Florida
Just want to give a shout out for her very professional mannerism
Usually these things are to complain about people I thought it was only right to give a shout out to a very very pleasant experience
Thank you

Posted by Anonymous

We visited the Pok NY restaurant(#9351), and had a great experience. The server Diane R is fantastic! and the manager (dont know his name ) is always very pleasant. We are regulars there, and most appreciate the dinner experience. One comment is that there should be a sign on the highway indicating the entrance. It is poorly lit and w/o nany sign, and is easy to miss.
Regards, Ben & Margery

Posted by Anonymous

We went to the Ft Lauderdale Bonefish Grill on Wednesday evening, November 23, 2016. The food was excellent, and even though they were crowded, the service, (our servers name was Alex) was fantastic. he was very neat as he sered us (4) and asked many times if there was anything we needed. Prompt and politeness does count. Out of a possible 5 I would give him a 10. Please see that he gets some reward for being a gentleman. TY
Vincent and Marilyn Cardillo
2650 S Course Drive, Pompano Beach, Fl 33069

Posted by Anonymous

Excellent food and well trained servers~
Always a DELIGHT

Happy hour is one of the best in the area~

Posted by Matthew

On August 9th my partner and I were married after being together 18 years. Finally "love won" and we were able to celebrate! When planning the small intimate dinner we immediately thought of Bonefish Grill at the Polaris Location in Westerville Ohio. We planned out the meal with the Manager Jeremy Gross before the event. Jeremy's excitement and enthusiasm made us feel very special and honored. We send out a 'big Thank You and Bravo" to Jeremy as he and his staff helped us to celebrate a very special occasion. Thank you Jeremy Gross....Bonefish should be very proud to call you as one of their own!! Sincerely, Matthew Ring & Gregory Woods - Westerville Ohio

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Company News
Savor the seafood at Bonefish Grill
Seafood predominates, in appetizers, salads, sandwiches and entrees. But there are plenty of alternatives for those who aren't fish fans: steak, lamb chops, pork chops and chicken. There's also a Sunday brunch menu. Wood-grilled fish is the restaurant ...
Bonefish Grill: Not what it used to be
She brought a replacement dinner — and charged the higher price for that, which seems at odds with customer service. Because it wasn't part of the review, I did not eat it. PRICE RANGE: Hand-helds like tacos and "bowls" range from $11.90 to $13.30.
Bonefish grill to close 14 restaurants; locations not revealed
Tampa-based Bloomin' Brands announced Wednesday that plans to close 14 of its Bonefish Grill restaurants as part of a restructuring effort. The company did not disclose the locations of the restaurants that will be closed. Bonefish Grill has more than ...