Blendtec Customer Service

User Reviews, Ratings and Comments



Blendtec customer service is ranked #211 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.29 out of a possible 200 based upon 7 ratings. This score rates Blendtec customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Blendtec

    Customer Service Scoreboard

    • 45.29 Overall Rating
      (out of 200 possible)
    • 6 negative comments (85.71%)
    • 1 positive comments (14.29%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.0 Reachability
    • 4.0 Cancellation
    • 4.0 Friendliness
    • 5.5 Product Knowledge

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Posted by Anonymous


I placed an order for a blender on the Blendtec site. They charged my card twice and have not record of my order. I've been on the phone for over 30 minutes 4 times and I still can't talk to anyone. I've emailed and got a response that said they saw where I placed the order on line but have no record of my order and that I should wait a few days. I asked a few more questions but have not heard back to my email and its been over 48 hours. If this is what their customer service is like, I don't want a bledtec blender anymore.

Posted by Anonymous


I made soup last night and it doesn't get hot? Also I don't see the Ice Cream

button on mine? My Blentec only has one row of buttons? I tried to call 800 no.

but you are closed? I did talk to someone when I first bought it.

She was very helpful. Please call me at Thanks

Posted by Pstjohn


Is this company out of business!! I have called and emailed and Blendtec will not respond!

Posted by NavyVietnamVet


I returned my malfunctioning base on June 18, 2015. I received an e-mail from Marilin Nido on the 19th that the new base was shipped & it would take 7 - 10 days to receive. It has been 18 days today & UPS has no record of a shipment to this address. I again e-mailed Marilin Nido to ask for an update. She replied that the new base was shipped & it would take 7-10 days? 7-10 days from when? I ask for a UPS tracking number on July 3rd & July 6th which she has not given me! I have called customer service & waited 3 hours for a call back.

Posted by Anonymous


I have been trying to reach your company forever, now I have been on hold for almost 2 hours. Is you business bankcupt or what? Could you please call

Posted by Petrica from UK


Hello! Since 30.12 / 2013 I wrote on the site and I have not received any response so far short write on your site from Blendtec you make me lose my trust because not respond to your request as you write on your site My Blendtec is broken I bought a Blendtec since May 2013 until now was all ok few days of the new year I just bought twister jar and two days before the new year 2014 I tried to make an almond butter after about 15 seconds and started to smell smoke coming from the engine at Blendtec when I saw what happens I stopped immediately and then I've never started since then I try to contact you to resolve this issue but I have not received any response from website Blendtec I had great trust and believe that you are a successful company with a great quality in the manufacture of Blendtec blenders but now I'm disappointed because I wrote two times I have not received any response from your company just ignore it means it is not as you have written contact Blendtec complete the form below. Blendtec representative will contact you shortly. After I bought the Blendtec I've registered my number Blendtec on your company website my number from Blendtec MODEL BLACK ES3 still hope you can help me to solve my problem with my Blendtec Thank you for understanding!

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Posted by [email protected]


My name is Debbie McGlynn, I just want to take the time to let who it may concern, that I received the BEST customer ever from Mike Olson...it is people like him that make customers like me coming back! I have the the original Champ HP3 which I purchased in 2003....Mike help me by providing me with the owners manuel, which I misplaced and was very helpful in helping me through different things. He was patient, he was kind and very helpful...I felt comfortable! Since then, I recently purchased the professional 750 blender. Mike was there again, supporting me, helping me with issues I was having with my brand new machine, THANKYOU, Mike! I have to say, it was Mike that saved me from not going to another company like Vitamix to replace my defective Blendtec. I hope you acknowledge this and walk over and give Mike recognition! Thank you for your time in reading this...thank you for having a great customer service representative! Debbie McGlynn

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Contact Information
Customer Service
800-253-6383

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Blendtec Manuals
Company News
Business Mag Recognizes Blendtec's VP
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Social media is where blender manufacturer BlendTec connects with consumers. The company's YouTube channel has more than 440,000 subscribers and its videos have been viewed more than 181 million times. In addition, more than 85,000 shoppers ...
Blendtec: Mixing Masters
Local Ownership and Lean Methods Unlike manufacturers of other name brand kitchen equipment that are made in Asia, Blendtec blenders are built in the USA. “We've done so much with automation,” Dickson noted. “There's no company in the world ... The ...