Best Western Customer Service

User Reviews, Ratings and Comments



Best Western customer service is ranked #470 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.48 out of a possible 200 based upon 247 ratings. This score rates Best Western customer service and customer support as Disappointing.

NEGATIVE Comments

230 Negative Comments out of 247 Total Comments is 93.12%.

POSITIVE Comments

17 Positive Comments out of 247 Total Comments is 6.88%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Best Western

    Customer Service Scoreboard

    • 32.48 Overall Rating
      (out of 200 possible)
    • 230 negative comments (93.12%)
    • 17 positive comments (6.88%)
    • 5 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 3.2 Reachability
    • 1.8 Cancellation
    • 3.4 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Unhappy camper


Was staying Best Western in cinncinatti,Ohio on Willimas Dr and had an experience of a hotel employee calling the room @11PM to get a fan he had given us to use for the night for his co-worker,we were there staging to go to the hospital for my brothers cancer surgery which was very serious 6hiiura long as matter of fact! Once we were awakened we were unable to get back to sleep we had stomping and thumping above our heads all night we were compensated a mere 15% from the manager can�¢ï¿½ï¿½t get a hold of anyone through Customer service what a joke they are!!! Will never stay again!!! That I can promise

Posted by Rhonda Ulmer


Ouch, overcharged at the Best Western in Wilsonville Oregon with some poor excuse of the rate could be charged at $250 first night and $125 the second(close to the $119 quoted when making reservation with hotel directly). My impression was that this could have easily been resolved if they had admitted inadvertently double charging the first night. The ability of national Best Western customer care to resolve came across as a place for the sorry customer to whine but not effective to get help to resolve. I realize Wilsonville Oregon Best Western management is probably in trouble and likely will accomplish their own undoing with time but it puts a poor taste in our mouth to stay with
Best Western anywhere else which has been our usual choice when traveling if available.

Posted by Anonymous


I used a third party app to book this hotel and was treated badly no sleep rights to a decent stay stolen from me and then your company lied covered up their purposeful harm done to me and negligent in fixing the issue lied about the people around didnt resolve or take care of any issue. Horrible way of doing business bringing people In taking their money and purposefully ruining their evenings with the banging on walls luring about who was in room next to me and slandering my name and not even reviewing th e security footage that proves that I am right and your people get away with ruining days and days of prevoking anger lies and false misleading advertisment ment to steal from people

Posted by Yin


I want to complain Malaysia best western officer (siva) 0194143746

Posted by Anonymous


Your Clarksville IN, Green Tree location has so far refused the refund I'm due. I called them at 2:15pm on 3/29/17 to cancel my 4 night stay and was told it would be taken care of. It hasn't been. I have called customer service twice and tried to call this location (remote access required) with no success. Somebody named Pat says they never heard from me to cancel. I have call history that proves I did. I need resolution asap!

Posted by Anonymous


I have misplaced my Best Western Points card, note I have not used it in quite awhile. Lately, I have spent several days at the Best Western Plus, Close to LGA Airport and will be staying there again this week. Can you please try to pull up my old card and up date my points.

I am Dennis M Williams,

I can provide receipts for the nights stayed this year at the Best Western Plus

Thank you



Dennis

Posted by Anonymous


I booked a night at 11939 I-H 39 N. BEST WESTERN GARDEN INN SAN ANTONIO TX 78233, from Expedia and went to the hotel with my one year old around 11pm when I got to San Antonio just so the rude girl Amy could tell me I was not staying there that night because my card didn't go threw for the room security?. Seriously? I payed for the hotel room and I showed her I had money in my account on my cell phone and she did not care and was rude and my daughter and I had to leave. I contacted the manager the following day and told them I wanted my money back, and they directed me to Expedia. I got a hold of Expedia who were glad to help and wanted to locate the hotel to see if the hotel would refund me. Expedia told me that the hotel was not wanting to refund me even though I did not stay the night. I contacted the hotel again when another manager told me he would contact someone higher and him to call me. Let me just tell you this happened in October. It is late February not and I tried calling again and he assured me the manager would contact me. She has not !! Terrible service there !!! WILL NEVER GO AGAIN! They refused to contact me to resolve the issue and refund me due to the ignorance and rudeness of the front counter lady! Horrible rude place !!!!! DO NOT BOOK HERE !!

Posted by [email protected]


We r on a 2 week vacation... we stayed at the Best Western in Oglesby, Illinois.... was very happy with our accommodations there to include the customer service... So I booked a Presendential king suite for Nashville.... From the time we checked in to today we have gotten the run a round! First they gave someone else our room, back down to front desk,got the person out of our room... Someone left garbage in there, housekeeping left dirty rags in there and our Presendential suite Was an executive suite....meaning the whirlpool tub was only big enough for 1 person... I'm really upset by now... From desk person assuming evening manager told me there was nothing they could do because the Presidential suites were occupied... I asked to refund... I was told I needed to contact booking.com they had to do it..I called waited on hold... well booking had to call Best Western to get their permission to refund us... well to make a longer story shorter, Best Western charged us for 1 night stay since we had used the room... R u kidding me???? We hadn't even unpacked yet!!! Checked out went to the Inn at Opryland!! Was left phone number a name of General Manager Terra to call the next morning because she is the only who can make that decision... Called the next day and she couldn't make that decision she had to talk to her Manager!!! FLIPPIN SEROUSLY!!! Call back the next day, I told her we were traveling please call me on my cell and leave me a message... That brings us to day 5!!!! Have left 2 more messages for Terra on her voice mail plus with the fd person.... Haven't heard a thing!! Called again today because I haven't heard anything... She is out till Tuesday!!! OMG I'm boiling there is NO ACCOUNTABLE AT THIS BEST WESTERN ON MUSIC VALLEY CIRCLE AND VERY VERY POOR CUSTOMER SERVICE!!! WE WILL NOT Stay at another Best Western because of this experience!! I ALSO DO NOT RECOMMEND THIS ONE IN NASHVILLE TO ANYONE!!! I ALSO DO NOT RECOMMEND BOOKING YOUR ROOM WITH BOOKING.COM THEY ARE JUST AS BAD SPENT 1/2 HOUR ON PHONE RUNNING BACK AND FORTH TO FRONT DESK BECAUSE I WAS TOLD BEST WESTERN HAD TO AUTHORIZE IT!!! THIS LEAVES A VERY BITTER TASTE IN MY MOUTH CONSIDERING WE USUALLY STAY AT BEST WESTERN....NOT anymore! Beware when u book online or phone!!! Also could not connect to Internet to search for a new hotel, so my husband is on his phone looking while I'm talking to booking.com and talking to front desk person Mark who was very rude!! I was told today that Terra mentioned she was having problems with her voice mail but did I want her voice mail to leave her a message??? This just goes to show you
How talented people r that work there!!! NEVER AGAIN!!!

Posted by [email protected]


We r on a 2 week vacation... we stayed at the Best Western in Oglesby, Illinois.... was very happy with our accommodations there to include the customer service... So I booked a Presendential king suite for Nashville.... From the time we checked in to today we have gotten the run a round! First they gave someone else our room, back down to front desk,got the person out of our room... Someone left garbage in there, housekeeping left dirty rags in there and our Presendential suite Was an executive suite....meaning the whirlpool tub was only big enough for 1 person... I'm really upset by now... From desk person assuming evening manager told me there was nothing they could do because the Presidential suites were occupied... I asked to refund... I was told I needed to contact booking.com they had to do it..I called waited on hold... well booking had to call Best Western to get their permission to refund us... well to make a longer story shorter, Best Western charged us for 1 night stay since we had used the room... R u kidding me???? We hadn't even unpacked yet!!! Checked out went to the Inn at Opryland!! Was left phone number a name of General Manager Terra to call the next morning because she is the only who can make that decision... Called the next day and she couldn't make that decision she had to talk to her Manager!!! FLIPPIN SEROUSLY!!! Call back the next day, I told her we were traveling please call me on my cell and leave me a message... That brings us to day 5!!!! Have left 2 more messages for Terra on her voice mail plus with the fd person.... Haven't heard a thing!! Called again today because I haven't heard anything... She is out till Tuesday!!! OMG I'm boiling there is NO ACCOUNTABLE AT THIS BEST WESTERN ON MUSIC VALLEY CIRCLE AND VERY VERY POOR CUSTOMER SERVICE!!! WE WILL NOT Stay at another Best Western because of this experience!! I ALSO DO NOT RECOMMEND THIS ONE IN NASHVILLE TO ANYONE!!! I ALSO DO NOT RECOMMEND BOOKING YOUR ROOM WITH BOOKING.COM THEY ARE JUST AS BAD SPENT 1/2 HOUR ON PHONE RUNNING BACK AND FORTH TO FRONT DESK BECAUSE I WAS TOLD BEST WESTERN HAD TO AUTHORIZE IT!!! THIS LEAVES A VERY BITTER TASTE IN MY MOUTH CONSIDERING WE USUALLY STAY AT BEST WESTERN....NOT anymore! Beware when u book online or phone!!!

Posted by Anonymous


I stayed at the Best Western in Atlantic City, it was one of the worst place I have ever stayed. The bed was awful and it wasn't what my reservation called for, I reserved a queen sized bed and got 2 double beds, the rugs were sticky.

Posted by Anonymous


Poor policy on cancellations. Require 72 hours notice to cancel a room. At another chain my company uses frequently lets us cancel same day by 4 PM. First stay here in Eureka Springs, AR at the BW and at 8 AM they struck up 4 generators to work upstairs, which were very loud and disturbing, couldn't even hear to take a work phone call, and they ran those generators until I left at 930. Think they should have closed that side of the hotel if they needed to do maintenance. It wasn't especially busy, anyway. If I hadn't been there for work related reasons, I'd have been even more upset to be awoken at 8 AM by such noise. Very poor 1st impression of Best Western hotels.

Posted by Coastalsurf


First off, this hotel is very pretty and in a nice area. Coastline inn Wilmington, NC. But their customer service sucks! So this is going on six months of trying to get this solved.
Back in July, we booked a two bedroom room for quite a hefty price because it was July 4th weekend. We had specifically requested two beds because we had 4 adults. On our way, they called and said that they were upgrading our room for free. When we got there, they had put us in a room with one bed and a pull out couch. I told them that this was not ok and they preceeded to argue with us that they have no rooms with two beds and refused to refund our money.one of the employees said that they would bring us more pillows and another mattress. But never did. I slept on the sofa bed and ended up having to go to a chiropractor for my back. I try to get in touch with someone after about a week and finally the branch manager called and was so unbelievably rude and did not want to make anything right. She had a excuse for everything. In the middle of explaining why everything was wrong, she hung up on me. I still have gotten a return call or a resolution from best western even though I'm continuing to try and contact them.

Posted by Anonymous


We booked a 5 day stay at Freeport Inn in Freeport Maine. thru Expedia. If we hadn't been driving 600 miles we would have checked out immediately. So tired we had to stay overnight. Room old/old, wallpaper pealing off in bathroom, room dirty, carpet worn out, sink worn out. We had our 2 dogs and thankfully had brought their dog beds because I wouldn't have wanted them to sleep on carpet. Bed really bad - would have been better to sleep in a sleeping bag in a snow bank. All hours of the night felt like someone was throwing stuff around on the floor above us. Pet area not cleaned out even though there was a snow blower in sight which made it difficult walking them on a steep hill. Checked out next morning never to return and drove 600 miles home.

Posted by Kristal


My husband and I were recently traveling through Henrietta TX and stopped in your henrietta location. We are expecting and as such I had to use the restroom prior to getting our room. The woman in the front desk, whose name was Rhonda was extremely rude to me. When I politely asked to use the restroom she asked me "do you have a pregnancy test with you?". I said no,of course I don't walk around with a confirmation test. Who does??? And what kind of employee of your hotel questions a guest like that? Long story short, we left the gotel very upset without ever getting a room. This employee lost your hotel business and was rude beyond belief! I am very dissapointed in her behavior and treatment of me and my husband and because of this we will no longer seek your hotel as accomadating us in the future.

Posted by A


To whom this may concern,

I am a guest in your hotel. I have a few complaints that I would like to address. I'll start with my major one first.

It's Sunday afternoon. The football game is on channel 13. The channel is going in and out. I called down to the front desk and I asked the lady that answered can she fix the station. She said no rudely. The channel has been going in and out since 6am this morning.

I go downstairs to the front desk to see if I could get a manager and I believe the same lady that answered the phone said she was the only one there. No managers and no maintenance person was working. Fine!

I asked her could I have some clean towels. She goes to the back and look and comes back and says she doesn't have any. She said can I walk down the hall to housekeeping to get some. Fine!

I walk to housekeeping and the door was open. I asked the first lady for some towels. Well another lady jumps in and says I have to bring my dirty towels from upstairs and she will give me new ones. Fine!

I go back to the front desk to ask for a refund for my hotel stay tonight. She says she can check me out and only charge me for one night. While the front desk lady and I are talking, the second lady from housekeeping is yelling MA'AM, MA'AM, MA'AM at me from all the way down the hall. There are other guest rooms and I'm sure they heard it. There was another guest standing next to me asking for change and I said to him I know she can't be talking to me. By this time the housekeeping lady is coming down the hall still yelling. The front desk lady says I thought she was talking to someone else. By the time the housekeeping lady makes it down to the front desk she says ma'am you can leave your dirty towels outside your door and come down to housekeeping to get some fresh ones. The front desk lady said she could give me her supervisor email to complain to.

I went upstairs grab all the towels that were dirty and took them to housekeeping. The same lady that was yelling at me greeted me. I told her ma'am don't yell at me any more. She says I'm sorry. I say I'm not anyone's child. She said I know.

The second compliant is check in.
I reserved this hotel on Booking.com. I called after I made the reservation to confirm they got my reservation and to complain about me not being able to pay on Booking.com. She says I can't pay on Booking.com that I needed to come in and pay by 6:00pm. Fine!

I came that same day around noon. When I got there she said she could have took my credit card information over the phone and I didn't pay until I actually stayed. My complaint is she was rude too. Very short on the phone. If she would have been nice and explained in detail about the check in process, I would not have had to make a blank trip. The lady I checked in with Saturday at 3:00pm was wonderful.

Last complaint
The rooms were not 100% clean. Maybe 65%. Sheets dirty, tables needed wiping, crumbs on the kitchen counter, a smoke odor even though I had a nonsmoking room, and a slight pee smell in the bedroom.

Posted by Gizmoeyz


I always was a loyal customer until by chance i was sttanded in Stafford,Va My riding companioin and i got into a verbal disagreement as we were tryn to rent a room, needless to say I was sttanded with no money. I texted and callwd seversl family members and friends, help was unavailable until the next morning at the soonist. While waiting for family assistsnce sitting in the lobby because its cold outside I was asked to leave the lobby even after I explained my situation.Wow then it was a woman who asked me to leave the lobby because i wasnt a geuss.I will stay in there hotel anymore..

Posted by Very, very upset


I was never told that there was a 25 dollar charge per day if paid by a credit card.
I had to be moved to another room because the first one was falling apart and the one they moved me to the refrigerator did not work. If you give someone a price you need to hold up to it credit card or not or add that to your website. Because that really put a bad taste in my mouth for any Best Western.

Posted by Anonymous


I had a reservation at the sandford Florida branch. The parking lot was so full because of the airport parking the only place was in front of the office. I parked in front of the shuttle bus for the hotel and I left plenty of room for it to get out. The driver came out and told me very rudely I couldn't park there. Told me to go next door at a restaurant and park there. I cancelled my reservation. That driver is the worst person. I'm very disappointed.

Posted by dcerto


Please upgrade the Best Western Seaport Inn in NYC ! The hotel is now rundown, with shabby rooms and bathrooms. It is in desperate need of an interior UPGRADE! Seaport is a growing hip area with new stores and restaurants in lower Manhattan. We love the workers at the hotel, love the location, and love the prices. We cut our stay short the last time we were in NYC, and have stayed at this hotel for years.......please upgrade this hotel !!

thanks, dominick

Posted by Alfred


The Corte Madera Best Western is very suboptimal. Shabby,noisy and mildew smells in rooms. They are cheap with all amenities including toilet paper and soap. I have stayed in 3 different rooms and the wifi didn't work. The staff particularly a women named Eva is rude and clueless. The breakfast are awful. There are many other viable options in the vicinity.

Posted by Anonymous


The Wife And I Tried To Stay At Your North Myrtle Beach Motel On November 11 Located At 9551 North Kings Hiway But Were Not Able Because The Heat Did Not Work. We Had To Leave And Drive 3 Hours Back Home. The Maintenance Person Could Not Be Located Nor The Manager. The Manager Was Suppose To Call Me Back Today Have Not Heard. Would Like To Get Part Of My Money Back. Will Not Use You Motel Ever Again

Posted by Disappointed


NEW CUSTOMERS ARE LOST



Best Western Customer Care is not interested in taking care of or keeping new customers. Bottom line.



They are more concerned with the cost of keeping customers rather than the VALUE OF KEEPING CUSTOMERS



We're told by Brandon, a customer care rep that having our reservations cancelled by the hotel without an email cancellation notice and losing our extra large booked room and having to rebook a smaller room at a higher price the day before our departure from out of state to an SEC Homecoming game was not worth a free rewards nite compensation.



Had I not called to confirm, we wouldn't have even known, NOR WOULD WE HAD A PLACE TO STAY!!!!!



I was even told I cancelled it and when I said I did not and they couldn't find the confirmation #, I was told hotel mgmt would call me back. They did NOT call me back



I took a chance and rebooked a room. (I will say the room was clean a credit to housekeeping to whom we tipped directly and complimentary to the housekeeping mgr, Ms Daisy)



Upon arrival I was told, email was sent and phone call made. Showed Mgr my phone in and out for the preceding days ~ No call and no email



Had the Mgr dial my phone and sure enough it rang. Had her send an email, sure enough, the email canes through



Now what would you think?



Mgr stood her ground and was not in the slightest apologetic.



i also talked to Robert, a supposed Customer Care Supr. I was told there is "no official policy for cancellation notices". And it was my responsibility to make sure the credit card was valid



Let's talk about that. My card was lost between the time I made the reservation and the time the card was run for the room and it did not dawn on me to call and give the replacement number



So don't expect a cancellation notice or any grace from Best Western and don't expect them to care more about the VALUE of keeping you as a customer, than the COST of keeping you. They DO NOT CARE

Posted by Anonymous


During Hurricane Matthew we stayed in the Best Western Plus in Hardeeville SC. Despite losing power at your hotel and the personal challenges your employees faced, they did everything to make our stay comfortable. They are to be commended.
I have one recommendation. This is a pet friendly hotel with a very nice area in back for dogs. Recommend placing a poop collection station here that includes poop bags and trash can. We have one at our marina and they work well to keep the area clean.
Thanks again to your employees for making the best of a very stressful situation.
Scott Stern

Posted by MonieJo


The worst customer service I have ever experienced! There are no smoking signs everywhere including the door to the room. My room and the entire hallway smells like smoke. The people next to my room have clearly been smoking. I spoke the the manager and he informed them to stop. I have sever asthma and cannot be around cigarette smoke. The manager stated since they did not know, he couldn't do anything about it. There were no other rooms to move to. All he could offer me was an air freshener! Truly disappointed with the service I received here in Ramsey, NJ!

Posted by Anonymous


Dissappointed at no response to request for extended stay rates at the Olean NY location. After finally visiting in person I was told that there was no special rate, but manager wouldnt even come out to discuss. Our company has stayed at several Best Westerns as we work throughout the East, but apparently this location doesnt cater to construction workers staying for extended times..their loss

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Posted by Anonymous


From the dining room, to the bar, to the conference room, to the front desk, your entire staff was professional, helpful and friendly.

Posted by Anonymous


I am a hotel guest at best western plus otay valley location. As of this writing, I am still billeted to the said hotel. Front desk, housekeeping, b'fast attendant and the rest of the staff are well deserve of commendation. The only complaint that I want to voice out is their business center. It is beyond expectation. They need to fix it. They have two computers. I can't use the other computer because according to the error report the time is not updated. Upon checking it, it is very late, just 7 years, need to update it. The other one is functioning but you can't print. I am having a suspicion that they don't want their guests to use this amenity to the advantage of their customer. It is really annoying specially that if you are on a business trip. Need to print my expenses so that I can reimburse it to my company. Very annoying. THEY NEED TO IMPROVE IT. How can I recommend to my company to make a future booking to this location if the business center is not functioning. I hope they could fix it before the day of my check out. When you are travel and doing business, computers and printers is very important, but sad to say, I didn't expect that it will happen to me. I need to wait for my free day to use it to do my reports and print it instead of enjoying it. I hope they will take action on it right away. Annoying to keep on asking the staff to help you and sometimes I need to wait because they need to attend the other guest's that will come in and those who are calling. Please fix it now.

Posted by Myers


. My sister and I evacuated from our home in Beaufort, SC to your (Best Western South) hotel in Ridgeland, South Carolina.

Every member of the hotel staff was kind and courteous throughout our 4 day stay, even in the face of multiple stressors. When the effects of Matthew took out the electricity and water, they went above and beyond to make us as comfortable as possible, providing drinking water, breakfast bags and survival tips (how to flush a toilet with swimming pool water.)

Posted by Anonymous


My husband and I stayed at the Best Western Plus Cedar Bluff Inn on N. Peters Rd. In Knoxville, TN. on Sept. 30, 2016 for one evening while on a trip.I realized I inadvertently left a sentimental necklace there after we left the next morning and immediately phoned the front desk. Debbie sent housekeeping to our room and called me back to say they had found it. They kept it at the desk for me and returned it a little while ago as we stopped there when returning from our trip. I can't say enough good praise for Debbie and the wonderful staff at this Best Western. Thank you all again!!😀

Posted by Anonymous


This is to commend Michael, at the I95 Yulee Best Western Plus, for finding my charger. I picked it up today on my way home. Having helpful, caring employees like Michael leaves me with a good impression of Best Western!
Len Smally, Sarasota

Posted by Anonymous


I would like to make a comment on the wonderful, extremely helpful, warm hospitality I and my family received at the Quincy Adams, Best western Inn. Our stay at this Inn was made so enjoyable by the front desk receptionist .Unfortunetly I only know her first name which is Kim. The Inn's location is in Quincy, Massachusetts. The wait staff for the Morining buffet was helpful and soft mannered.. Shuttle service to the airport was fast and assistance with luggage was appreciated. First and upmost the the front desk receptionist, Kim was instrumental in my desion to stay in this location in the future when business requires. I believe the Best Western Corporation has great reason to take Pride in this wonderful employee.
Thank you,
From a happy consumer.

Posted by Terbear


We recently stayed at the Best Western in San Clemente - Casa Blanca Inn and wanted to let you know of an outstanding employee. Her name is Ana and was in charge of the breakfast area every morning. We were there 3 nights and every morning she did a remarkable job of taking care of all our needs. The food was fantastic and she was very thorough in keeping all areas clean and tables wiped down. AND always with a friendly smile. Great job Ana. I would def stay here again. Thanks.

Posted by Anonymous


I recently stayed at The Best Western Hotel in Monroe, La. Airport area. Nicole G. And Whitney R. made my trip pleasurable. They were so kind and accommodating . Because of these two people I was much more relaxed while working away from home. It's good to have people welcome you as though they have known you all their lives. They are the reason I would stay there again.

Posted by pam


Case
When I had and issue with my reservation not being completely fulfilled, Jasmyne helped me and made a very upsetting situation better. Thank you

Posted by Anonymous


We stayed at the Best Western in Barstow, CA Desert Villa Inn. We went to your breakfast and had excellent friendly helpful service from a lady named Maria. She represented your motel very well. thank you Barry & Kathy Mower

Posted by Anonymous


We enjoyed our recent stay at Best Western Plus Carlyle Inn, Los Angeles CA. The accommodations were well organized and the staff most pleasant and accommodating. Special Kudos to SOLEDAD in the Breakfast Room who, of her own accord, graciously assisted in servicing my disabled wife.

We'll be back!!!

Posted by Dan W


My brother and I along with our elderly parents recently stayed at the Best Western location in Junction City, KS on two separate occasions within the past week. During both visits we experienced superior customer service. Dominic and Susan went overboard to accomdate our every need. The rooms were very clean and comfortable. We would highly recommend this location to stay while traveling through Kansas.

Posted by Anonymous


We stayed at the Best western Sawmill up in Overgaard Arizona the week end of May 25 thru May 30th and I can say with out a doubt that I was thankful for the Manager David Bhqkta. We had car trouble and had to stay in Overgaard at the Best Western Hotel there. Our cats stayed in the van and for the 6 days that we were there David made sure we had transportation to get to feed the kitties. David and his wife went the extra miles to help us they even took us to the store to get some cloths that we needed and stayed with us when ever we feed the kitties and brought us back to the hotel.. And we are very grate full for the help. Thank you David Bhqkta and Best Western. We have never had such great service in a crises Thank you.

Posted by lefthander


Recently I stayed at the Best Western in Port Canpbell,Australia. What a delightful and enjoyable experience. The owners live on site and are quite cordial and helpful. Would recommend this facility to all who want to visit in that area.

Posted by TEXASCITIZEN


BEST WESTERN FORT WORTH INN & SUITES: One night stay. This is an extremely clean and well maintained property. The staff is very friendly. After an initial miscue the free wireless internet connected at a full 5-bar signal strength.

Posted by LAB


I stayed at BW at the Vines in Napa, CA. The customer service was excellent. The hotel is next to Denny's and BW gives you a 15% off coupon if you dine there. The room was extremely clean with updated decor, big TV, internet, coffee bar, organic shampoo/conditioner/soap, fluffy pillows, and soft bed. I was surprised that their continental breakfast was skimpy compared to other BWs.

Posted by john


I stay at best western santa fe in amarillo, texas from August 17 to 19, 2011. I noticed that one of the front desk name STANLEY had very attentive. Because when I asked him about the microwave provided me right away even the remote tv control which is not working when I got there. He's very kind to his guest.

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Posted by Anonymous


There is a maintenance man that works at the Best Western in Lockport, New York on Transit Rd. He is stalking me, I cannot give you my name because I'm afraid, I was told he has mood swings and is unstable. I want to make you aware of this before he harms someone. Thank you for your attention, he is about 5'10 dark hair cut short and brown eyes sometimes glasses. He always waits at the front desk for me in the mornings and stalks my vehicle.

Posted by Anonymous


I recently was hired as housekeeper at your best Western in West Siloam springs, Oklahoma, I was disgusted at the linen and pillows and never enough towels or sheets to do my job. And I take pride in my work I was referred to as a drug addict "tweaker" from the head housekeeper that was an uncalled for statement, and tmouth language from her every other word was even in front of customers they didn't care not professional at all in that hotel.maybe you should do more than an inspection on the rooms but on the people who work there no wonder they can't keep people its awful. So I quit I will not be referred to as a tweaker, and never enough supplies to work with

Posted by Anonymous


Here are a few tips for dealing with Best Western from a former employee:

Contact info: General reservations (any BW hotel can be booked via this number)or World wide reservations: If you need to speak with the hotel directly, Go to bestwestern.com and type in your destination city and the information for each hotel will pull up and you can get the direct number off the site. Beware of 3rd party search engines that try to make you think you are on the actual bestwestern site. Many times these are small "travel agent booking sites" that want the hotel to pay a commision and they fake as though they are officially appointed by the hotel or headquaters to book these rooms. BE VERY SLOW TO GIVE YOUR CREDIT CARD INFORMATION OUT!!!



***If you call the direct hotel to book, you may or may not get an email confirmation (most dont send one). Each hotel has there own policy on cancellation and booking requirements, so be sure to ASK what that policy is because the employees at the direct hotel may or may not be required to state all the info during the booking process.



****ALL CORPORATE or 800# (the number above) are REQUIRED to give you booking and cancellation policy and fee info BEFORE they hit CONFIRM on the reservation, and they are REQUIRED to send you an email confirmation or incases where the CUSTOMER declines email, they are REQUIRED to read you the FULL policy verbatum. In either case,Buyer Beware.



***Corporate employees work FOR the direct hotels. They do not work AT the hotels. this means that they will not know everything pertaining to your destination; Who Jenny at the front desk is, what room number is the best or about the restaurant next door...etc.

The job of the corporate employee is to handle call overflow. (So you do have to wait forever for the one poor sould behind the desk to take your call, serve your speacial requests or get pulled away from serving guests that are already in house)

The 800 reps are there to assist you in find rates (they have access to various rates including corporate rates that the hotel does not have), and most importantly, they are there to ensure that the hotel does not lose a sale because they do not have enough in-house staff to both answer your call and service the guests that are already in house.

For example: If Bill a the front desk has to spend 20 minutes checking in Cathy who has 500 questions about the area and a long list requirements for staying 4 hours at the hotel (retrieving her 12 extra towels, pillows, blankets and bottles of shampoo..etc); Bill can focus on serving Cathy while the 1-800 rep takes calls to book other rooms and answer short, general questions from other potential customers.



1)ALL Best Westerns are INDEPENDENTLY owned & operated. This means that you should lodge your complaints with the owner or managers of the hotel you actually stayed in. Calling corporate offices will only result in a case file being opened on your behalf, and someone from headquaters will call the hotel for you in an attempt to resolve (mediate) the issue on your behalf.



2)Slow down and be aware of what your are buying. When booking your reservations, take a few extra minutes (or seconds) to listen to the disclaimers; The cancellation policy, the terms for billing and take advantage of the "are there any other questions" section nd ask more questions. People want to rush through a booking just to be done and miss very important info pertaining to the booking.



3)The calls to the 800 number are recorded. When you hang up on a rep or rush them to speak fast just so you can get back to your day,just know that when you call back to cancel and it's too late, any charges you get are on you and the hotel is leagally backed up.

The end script on EVERY CALL reads as follows:

Additional taxes or fees may apply, a VALID credit card is required at check in, if there are any additional questions, please contact THE HOTEL directly. Change or CANCEL your reservation before 4pm, or 6PM hotel time on(insert date) to AVOID a charge to your credit card. In cases where it will be too late to cancel (usually same day reservations or special discounted rates), the script will CLEARLY state that it is too late to cancel. In advance purchase cases, it is what it is; an ADVANCED PURCHASE people. It will CLEARLY express that your credit card WILL be charged in advance for your stay. In most cases, these will be too late to cancel, and the email confirmation will say so.



4)If you do not like to read, can't read or have poor reading comprehension skills, then call the 800 number to book the reservation, and let the representative read and explain the information and policy to you. The policy will still be sent to you via email or fax to go over for yourself. If you don't want the email, each rep is still required to go over it.



5) Now, if you call the 800 number for the policy to be read for you, don't be a flippant, ignorant, rambling fool, who is just trying to give the rep a hard time. This will not benefit you as it is your money that is being put on the line, not the reps money.



A)The rep on the 800 number is more likely to work with you on finding a good rate, and they have no interest or motivation to harm you. They are not commisioned sales reps, so they will be paid whether you listen or not, and wheter you are nice or not or whether you book or not.



B)They work for the hotels and not the direct customer. What does this mean for you? Well, since the rep works for the hotels, the hotel is the one who puts the rates up for the rep to see. The highest rates are the ones that the hotel will list in the booking system first and require the rep to quote it. If you do not like a rate, ASK for the cheapest rate you they can find you and just say so up front to cut down on time. If you saw a rate on some internet site, just tell the rep what it is so they can see if they can match it or go lower. They have to search the rates because the highest rate will be the one that the hotels lists for them to see first and all other rates are coded. it's more complexed than people know.

C) Just cause you saw it on Booking.com or Expedia for x amount, does not meant that you got the better deal. You better ask some more questions or learn to read fine print. For example, many of those sites charge booking and cancellation fees, have layered cancel policies and you will need to go through them to make your cancellation or honor your room type request...neither the hotel nor the corporate staff are required by law to honor anything you were "promised" via the third party site. Mcdonalds does not have to honor Burger King's menu offerings or prices. Your are doing business with that third party and therefore you are THEIR customer. The hotel is only responsible for you after you arrive and the experience that you have while physically on their property.

Summation:

The hotel-and I mean the owner/manager(not the poor front desk staff), are the ones you need to get your complaints to and should take issue with if things don't go as promised or expected.

YOU (all of us) are responsible to find out all information by doing our due dilligence before purchasing any product or service.

Time is money. Take a little more time and get all the information you need before handing over your credit card information and personal address information to anyone. You will save more money and more time later since you won't be saddle with the "run around" and fees because things went wrong.

Posted by teresalmao


As an ex-employee, I can say that all Best Westerns are indepenantly owned and operated. Best Western only sells them the use of the name and handles online booking. The real problem is that Best Western says they have standards, yet has crooked employees who call and warn the facility that they will be there at an exact time to do their surprise inspections. The hotels simply put the worst rooms in as out of order, booked, or rented (or actually rent them out) to keep them from being seen. Best Western does not get involved in employee disputes, even in the frequent cases of illegal activity and abuse.

Posted by bwworker


I have been an employee of Best Western for 2 years and I myself do not agree with many of the policies. What many guests need to understand is that Best Western is just a brand. They are not even franchised hotels but rather memberships. The hotels are all individually owned by people that live on the property. Best Western does not regulate how the employees are treated or paid. This means many of the employees are paid at minimum wage. Best Western International ( the best Western Corporation) then puts mandatory positions that the employees must fill and go to seminars to perform. This happened to me. I had to become versed in sales with extra duties and no extra pay. My employer has broken many laws such as race and sexual discrimination as well as shorting my hours automatically so I am not paid for all the time I am there, regardless of state laws. I have been made to charge guests (loyal and frequent guests) extra and when it came time to inform the guests of the extra charges my managers vanish. There are inspectors that come to inspect the quality of rooms and breakfast.. but no one has ever been from Best Western International to inspect the employee and employers. It would be hard to expect quality customer service from people that arent trained and paid correctly. I have been sexually harassed and treated very poorly by guests. The guests were talked to but then were allowed to stay in the hotel, and I still had to serve them. It is sad how much work I've done for that hotel with no benefits, no holiday pay, shorted on overtime, while my employers are profiting 10s of thousands of dollars on a monthly average. Its a shame.

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