Posted by Pamela Rgoers
Bernina has the worst ever customer service! I don't recommend anyone buy one. I have a Bernina 710 i bought four years ago. It suddenly went wonky and the needle up/needle down button stopped working as did the presser foot up/down button. It started sewing by itself...i took it to an authorized Bernina repair person and he couldn't fix it so it was shipped off to Bernina headquarters. It has been over six weeks and still no word from Bernina. There isn't anyone to talk to, they ask you to fill out a form and then they do not respond to inquiries. I expect much more than this from a high end company. I will NEVER buy another Bernina and will encourage all my fellow quilters and sewing enthusiasts to buy a sewing machine from a competitor. I would have done better with a cheap Brother...i could have just thrown it out and purchased another and saved the aggravation. I couldn't be more disappointed in Bernina.