Bergdorf Goodman Customer Service

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  • Bergdorf Goodman

    Customer Service Scoreboard

    • 0.00 Overall Rating
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    • 3 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
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    • 0.0 Issue Resolution
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Posted by russellzingaleaaol.com


Hi my name is Jeanne Zingale I live in Wilton and order 2 of the dame Marchesa dresses I size O and size 2fof my son's upcoming wedding.i had explained to woman who took my order, over the phone, that I was very ill and had undergone a total pancreactomy with an auto islet transplant put in MN. I have lost most of my hair since last dilummet and brren living in and out of hospitals. Because of weakened condition, I was trying to find a dress over the phone sndvworried a bout ordering and she assured me THEY HAD AN EASY RETURN POLICY AND WOULD DEFINITELY BE REIMBURSED IF IBEAD NOT SATISFIED. Unfortunately, my daughyper-in-law did not like the color st all and since I love her very much I want to make her happy. As you can seem, the dresses were never even tried on. Please let me know where / Post Office,. UPS, house pick up, whatever return means You prefer and please guarantee me, just as I was promised, I will be reimbursed my money, just the way I paid you on my AMERICAN EXPRESS CARD (NOT a store credit as I just read somewhere on your sight)

Posted by Anonymous


I Placed An Order For A Dress On April 29, 2017 For My Wife For An Upcoming Wedding.

Order No 12660347

My Charge Card Was Billed And I Was Promised The Dress Within 2 Weeks.

Here It Is 3 Weeks Later And No Dress.

I Spoke To 2 Customer Care Supervisors And They Have Told Me That The Dress Has Not Shipped Yet. They Don't Know Where It Is And What Happened To It.

It Seems You People Are Clueless. Once You Get Paid I Guess You Feel You Have Done Your Part.

I Am Sorry I Ever Got Involved With Your Store.

Your Service And Follow Through Is Non -existant.

How Do You Stay In Business?

I Would Like To Know What Happened To The Dress And How You Are Going To Resove This Issue.

Fred Sheeri

Posted by neil


Once again your store has brought your magical window displays to New York for all of us who live and visit here to enjoy for yet another holiday season. Thanks! The level of artistry, creativity, skill, ingenuity is, as always, just amazing.And much appreciated.

And now you're a landmark! Congratulations!

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Contact Information
General Customer Service
800-558-1855
Web Site Orders/Service
888-774-2424

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