BenQ Customer Service

User Reviews, Ratings and Comments



BenQ customer service is ranked #68 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 66.20 out of a possible 200 based upon 8 ratings. This score rates BenQ customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 8 Total Comments is 75.00%.

POSITIVE Comments

2 Positive Comments out of 8 Total Comments is 25.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • BenQ

    Customer Service Scoreboard

    • 66.20 Overall Rating
      (out of 200 possible)
    • 6 negative comments (75.00%)
    • 2 positive comments (25.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.0 Issue Resolution
    • 4.0 Reachability
    • 1.0 Cancellation
    • 5.3 Friendliness
    • 5.3 Product Knowledge

Add your review!

Posted by G922HDL


Hello,

I am facing problem with BENQ service for a faulty monitor.
Where should i report my complaint ?

Posted by Anonymous


What? When calling asked for an extension number if you dont put one in, it hangs up. Seriously? I have a technical issue, how do i reach you??

Posted by Nada


Hello I have recently purchased a BenQ MX661 DPL projector and am having an issue with the source searching. In the middle of a movie or even my connected laptop screen the projector goes blank and tends to search for source and connects back on again. Sometimes it doesn't happen at all and sometimes it happens constantly may I know why this issue is occurring I've tried to change my HDMI cable and still the problem hasn't been fixed I'm very confused as to where the problem lies..

Thanks in advance

Nada

Posted by Anonymous


Tried entering your website today, Just impossible to get access to get suppport.

Posted by MSP


I have a Benq Scanner S2W 3300U. Now my operating system is Windows7 home. The drive supplied with the scanner is not suitable to my present OS. Pl arrange to provide Drive suitable for Windows7.

Posted by [email protected]


I BOUGHT A PROJECTOR PE77OO BACK IN 2006 AND HAVE HAD PROBLEMS WITH IT THE WHOLE TIME. THEY ATTEMPTED TO FIX IT SOMETIMES I CAN NOT EVEN REMEMBER SENT ME REFERBUSHED PROJECTOR OAND 2 JUST OUT OF THE BOK WOULD NOT EVEN WORK.

FINNALY

BACK IN FEB OF 2008 THEY TRADED IN THE PE7700 TO A PE8720 . IT WORKED GREAT UNTIL THE ROOM TEMPUTURE GOT ABOUT 75 . THE IT WOULD GO OFF. AFTER REPLACING THE BULB 10-27 2008 MY MOTHER PASSED AWAY AND DID NOT YOU THE PROJECTOR VERY MUCH. iN FEB STARTED SENDING E MAIL AND CALL BENQ WITH THE FLASHING LIGHT PROBLEM .. LOGED ROOM TEMPETURE AND AT 75 TO 80 IT CUTS OFF. tHERE CUSTOMER SERVICE IS BAD WILL NOT RETURN CALL OR ANSWER E MAILS.

STILL TRYING TO GET THEM TO REPLACE THE PROJECTOR WITH A NEW INSTEAD OF USED REFURBESHED THAT HAS FAILED EVERY TIME. IF YOU WOULD LIKE TO SEE THE E MAIL JUST CALL ME AND I WILL BE GLAD TO FORWARD THEM TO YOU.

SERVICE IS WHAT.... THEY MAKE IT IMPOSSIBLE TO FINED VICE PRESIDENT TO AND CORPORATE OFFICER TO BRING SUCH PROBLEMS TOO.

Add your review!

Posted by TK


I called to try and find a code for my remote, they said they did not make one because it was so long ago they made my device...., so the gentleman said he would send a new one out as a replacement, I was very Happy !

Great job on the Customer Service side, Thanks
TK

Posted by Trillerman


I called BenQ cust support for an HT projtor prob. Got right though to tech. He assisted me immediately.

Next day had another question, called back, got right through, again helpful assistance by a different tech.

Projector support (multi-thousand-dollar items) may be superior to PC products that have tens-of-thousands of users but "only" cost typically low $100s.

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Contact Information
Technical Support
866-600-2367

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Company News
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Aujourd'hui, il semblerait que l'on ait encore une tonne de news sur les écrans. En effet, BenQ va proposer pas moins de trois nouvelles références dans un futur proche. On commence de suite avec le modèle EL2870U, un écran qui exploite une dalle de 27 ...
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BenQ Unveils New 4K UHD HDR Projector for Immersive Live Sports
BenQ has launched their new TK800 Projector that is primarily aimed at sports enthusiasts who want to experience the action in all its glorious detail. The projector comes with different viewing modes for football and other sports to make sure users ...