Posted by ididnotplanit
I purchased 3 sets of headphones and each paid broke down within a month of use, which rendered them completely useless and unusable.
There was absolutely no sound in less than a month!
I contacted Best Buy (where I bough them) who said they couldn't help and re-directed me to Apple.
The first time I called in, they wanted me to call back with the headphones' serial number, which are even impossible to see for any normal visioned person.
The second call - I spent over 1 hour (had to get someone else to help me see the serial numbers), and made a claim for each one. They said they would send me a box to return them and I would get new ones. The "box" was supposed to arrive in 5 days.
Fast forward a month later, still no boxes. I make a call, but they cannot locate the claims I put in (what a waste of an hour - what happened).
I spoke to a manager by the name of "Mike". When I started to complain about the whole process and the poor quality of the units, he just hung up on me. They had my phone number, since they asked for it at the beginning "in case we get disconnected" - nobody called back. He deliberately hung up on me.
I lost over $400 on these 3 pairs and the frustration is beyond anything I've ever experienced.
Do yourself a favour and buy another brand of headphones - any brand!