Posted by jc69162
Had a charge denied for gas at a filling station and called customer support to see if there was a problem with my account or just a bad card reader. Call wait time was about an hour an a half so I agreed to a call back. Their call back number was an 800 number with no name associated with it so my spam call blocker rejected it. When I called that number back to see if it might have been BOA, I got the same recording saying the call back wait was now over two hours. Later I saw a text from them asking if recent charges (and the denied charge) were legitimate. I wish they would call to ask about potential fraudulent charged before denying them outright. Plus the customer service wait times are atrocious!