BT Customer Service

User Reviews, Ratings and Comments

BT customer service is ranked #867 out of the 946 companies that have a rating with an overall score of 19.40 out of a possible 200 based upon 5 ratings. This score rates BT customer service and customer support as Terrible.


5 Negative Comments out of 5 Total Comments is 100.00%.


0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • BT

    Customer Service Scoreboard

    • 19.40 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 1.0 Reachability
    • 1.3 Cancellation
    • 3.4 Friendliness
    • 2.8 Product Knowledge

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Posted by Cammo

The worst customer service I've ever had. They have no idea what they're doing. It takes hours on the phone for a simple problem.

Posted by matty

Extremely poor service if reading this don't go with bt as there India based customer support is appauling soon to be a non bt customer !!!!!

Posted by AMcL

I have experienced appalling service from BT since switch over from Yahoo to BTmail. Initial irritations progressed to inability to read certain emails whilst attempts at resolation involved long waiting times on phone, promised call backs which did not materialise and fruitless conversations with different teams in Asia who only communicate with each other by email! I have now had all login access blocked and am waiting - in France - for another call back, now overdue and no sign of a resolution

Posted by Alan

Worst experience ever,got robbed by BT with an unfair contract.Cost me over £450 for the privilege of having broadband for 8months,no phone.Noone to talk to.Customer service inexistent,call service in India or somewhere near where people talk a sort of uninteligible English.

Posted by DJ

After not having either a phone line or therefore broadband for a week, I decided I was due some kind of recompense. I spent 20 minutes waiting to through to an 'advisor' who in the space of two minutes contradicted me three times, tried to sell me a more expensive package twice and did not offer any recompense for the huge inconvenience caused by the fact it took a week to repair the fault. I was offered £4.60 for the time my contracted services were not actually working. Oh, and the 'advisor' thoughtfully offered to send me the terms and conditions agreed between BT and Ofcom. Arrogant, annoying and useless.

Posted by Northgate

I am surprised that you have no negative comments on your site relating to British Telecoms.

They must rank equal to Google as the most unfriendly, evasive customer service in the world.

Calls to Bt for help or advice can take up to half an hour if you are not disconnected before then. You invariably end up speaking to someone in India whose English might be good but he or she will not usually have the information you seek and will pass you on to a superior who will ask you to hang on while they try to solve your problem. You then end up listening to classical music for ten minutes and are the told the problem will take some time to solve and they will ring you back within the hour on your land line or mobile. Of course they don't so you have to start again from the beginning.

All I wanted them to do was restore my broadband connection which BT stopped on 2nd July for no good reason. Technical Services said I'd have to wait until the 9th July for a visit from an engineer from Open Reach. He arrived on the 9th, spent a couple of hours trying to restore my broadband connection, but failed to do so. I was then informed by technical services that I'd have to wait until the 24th July before reconnection could be restored.

There was no good explanation for this delay in restoring broadband connection. I suspect that on 2nd July BT got wind of my decision to switch to Sky for telephone and broadband and simply decided to pay me back for switching by cutting me off until at least the switch-over date.

Eventually on 17th July the switch over took place without a hitch. Now BT want me to pay for the whole of July for a service I didn't receive. Still more aggravation ahead.

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