Posted by Anonymous
I have been a customer of BB&T for 40 years. I have used BB&T for all of my banking needs. The complaint that I have is in reference to the closing of the main bank in Glasgow, KY. I have a safe deposit box that I had to close out at this branch and move to another branch approximately fifteen miles further out. I could not find my key (to the safe box), therefore, I had to pay the bank $150.00 to have someone drill open the box. This procedure took about two minutes!! I was still signing papers and writing the $150.00 check!! I realize the bank probably views this as an inconvenience, but, my gosh, they received $150.00 from every person that needed this done. In retrospect, my opinion is that it was more of an inconvenience for me (and others having to do the same thing) because of having to move contents to another bank and paying $150.00 to do so!! I definitely do not feel I was treated as a valued customer! I am considering moving my banking business to another facility.