Aviva Customer Service

User Reviews, Ratings and Comments

Aviva customer service is ranked #240 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.49 out of a possible 200 based upon 7 ratings. This score rates Aviva customer service and customer support as Disappointing.


6 Negative Comments out of 7 Total Comments is 85.71%.


1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Aviva

    Customer Service Scoreboard

    • 43.49 Overall Rating
      (out of 200 possible)
    • 6 negative comments (85.71%)
    • 1 positive comments (14.29%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.5 Reachability
    • 4.0 Cancellation
    • 3.8 Friendliness
    • 3.3 Product Knowledge

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Posted by Anonymous

After calling the phone number on the back of your ACCU-CHEK blood sugar meter

and selecting for VA concerns, I waited 45-50 minutes for someone to answer. I'm sure no one ever answers that phone. I can't afford to wait on the phone forever.

Please advise at my e-mail address.


Herb Stables

Posted by Heir

This is the most horrible company I have ever worked with. My mother passed away and I am the sole beneficiary. It has almost been a year and I still do not have my money. I just received a letter about the surrender fee that I have to pay and wouldn't it be better if I just kept it with them. One time I was speaking with a customer service representative at AVIVA regarding this money and she told me I was not able to move the money from this account. Please don't ever get talked into an annuity and especially one from this company. I would never get into an agreement like this, but these people prey on the older people who do not understand what they are getting into. Then their heirs have to sort out the mess. I have even contacted three of the executives in this company and never received a response. It is not their money, but is almost easier to just let them have it! Never work with AVIA.

Posted by Zoundz

Horrendous company from start to finish! Nothing but lies, passing the buck and generally being ignorant, lazy and rude. I would strongly advise anyone to avoid at all costs!!!

Posted by rshukla350

my policy no ALA3064614 PREMIUM paid rs.6518 through online 27.7.2011 ( state bank of india ) my policy not activat till date many time complaint your customar service & two email send no response

Posted by Furious

Customer Service? Appalling. Loyal customer for years - reduced to 7 phone calls - 4 e-mails and a recorded delivery letter (all at my expense - ALSO strange how they can ONLY return your call during the time period you ASK them NOT TO) to gain a local response - only to hear that your honest claim is non-viable so they will recoup the losses by penalising you via your no-claims.
Wonderfully attentive staff in India - very polite - will talk to you as long as you want them to - they simply can't help you because they have not been given the right tools and training for the job.

Posted by ANGRY

Contacting customer service a nightmare. Automated voice pick-up plus tedious music whilst waiting an age for an answer has only one winner - BT.

Will cancel all 4 insurances at first opportunity. Have comp[lained via internet. Hope their Chairman has cause to phone via 0844 when he wants service. He would either resign immediately or better still, fall on his sword.

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Posted by Philip

Aviva appears to have very good customer service vs other insurers (especially Prudential) who are diabolical. I am current engaged with several as I am executor for my mums will and dealing with over 10 different institutions. Aviv is one of the best. Sham it takes something horrible like death to find out what companies are really like. Go Aviva !

There are currently 0 Employee Comments for Aviva.

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