Avast Customer Service

User Reviews, Ratings and Comments

Avast customer service is ranked #824 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.44 out of a possible 200 based upon 481 ratings. This score rates Avast customer service and customer support as Terrible.


476 Negative Comments out of 481 Total Comments is 98.96%.


5 Positive Comments out of 481 Total Comments is 1.04%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • Avast

    Customer Service Scoreboard

    • 21.44 Overall Rating
      (out of 200 possible)
    • 476 negative comments (98.96%)
    • 5 positive comments (1.04%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 2.3 Reachability
    • 1.2 Cancellation
    • 3.0 Friendliness
    • 2.4 Product Knowledge

Add your review!

Posted by Anonymous

Worst compay to deal with. Cannot get anyone on these numbers to help with refund can not get money back.

Posted by koketito

I do not recommend the Avast program. Customer service is the worst. I cancelled Avast Cleanup premium before the 60 day trial ended and they have charged me 3 times; eventhough
they send me and email confirming that the automatic renewal was off.

Posted by [email protected]

I need someone to call my phone number I bought your address it screwed up my computer I took it off so please call me because getting in touch with you people is impossible if I knew this I never would have tried it

Posted by Patricia

Your customer support stinks! I want to talk to someone and I can't! I was promised a refund, got 2 emails about a refund and have not received it. I'm beginning to think this company is a sham!

Posted by Anonymous

you are charging me for a computer I do not have anymore. why do you not answer the phone

Posted by Anonymous

the after sales services are not up to the mark or said conveyed otherwise.much disappointed

Posted by RHA36

After an Avast update, I got up messages "you are not protected" and "this is really embarassing..Avast failed to load." I tried to reload and it wouldn't work. I tried rebooting and it wouldn't work. I called 844.340.9251 and got someone somewhere who was TOTALLY USELESS. He had no clue what I was talking about and babbled jibberish about what I could try. I told him he was useless and hung up. WHY DO YOU HAVE THIS KIND OF NON-SUPPORT LISTED? I ended up Googling the problem, then tried "repair" with a reboot and that worked. Lots of trouble for no good reason.

Posted by Anonymous

Cancelled service 3 years ago. Was debited for it last year... refunded, and was assured it was cancelled. Was debited again this week without authorization.
The "floor manager" at the customer service ph # says the only way to get my money back is to allow him to log onto my computer. This is not the computer on which I had service.
This is theft. Considering prosecution... is it worth it for my $64.19?

Posted by mtrowan

You charged my credit card for a product that I did NOT order. I have tried for several months to get my card credited with no luck! I talk with your technical department and am told billing does not have a contact phone number. I have been given a ticket number and told I would receive an email. this happens each time I call but I STILL have had no contact from avast. I think its time for some legal action to be taken with this shameful company.

Posted by Anonymous

My name is Jerry Scoggins. I have used Avast for years. My renewal for one year for 49.99 was paid for on July 22,2017. Then I wondered why I was charged 64.56 in June 22,2017. Of course, Avast prevents customers from talking to an agent. THIS WILL BE MY LAST TIME USING AVAST,IF I CAN'T ASK A LIVE PERSON ABOUT MY ACCOUNT. GOODBYE AVAST. MAYBE ANTIVIRUS MADE IN AMERICA,NOT EAST EUROPE!

Posted by Anonymous

I have used avast free for the past few years and cancelled this spring, low and behold your attempt to keep this customer cost me around 50.00 taken from my account. your rec ords should show I have not had your free version o0r a paid version since May of this year and your still charging me. This is not my first attempt to correct this problem and I would not have changed if I was not swamped with your efforts continually to upgrade. Someone answer me please.

Posted by Anonymous

I cancelled my Avast Clean up last month. On June 5th 2017 you took out $64.19 from my debit card. Please put this back on my card. My e-mail address is win. Phone number Activation . If not put back on my card tomorrow I will get my attorney involved. Thank you.

Posted by Anonymous

from Ed Szymanski

I was billed by DiscoverCard $24.98 on May 17 by "DRI Avast Software Avast.com/ORDMN"

(I don't know for what kind of program, although I was considering an antivirus program.)

REGARDLESS....I have not received anything, either downloaded or mailed nor any reason why.

Until I receive an Avast antivirus program (not a FREE PROGRAM) of the value noted, I

refuse to pay the amount in question. ATTEMPTS TO FIND A PHONE # TO MAKE A COMPLAINT


Ed Szymanski

Posted by Anonymous

I was billed $24.98 on May 17 for an antivirus program, which I never received
AS OF JUNE 4. I have advised My discover Card account company to NOT pay this amount until the matter is resolved.

Posted by QMold100

My Name is Sarah Owenby, email address I paid for an avast subscription and you keep telling me I have no further trial period. i want to be secured with my subscription or refund my money. Thank you Sarah owenby/

Posted by bob young

let me explain my problem again. why was I billed on 4/26/17 for $59.99 when I did not authorize it. I just renewed on 5/5/17 for $19.99 for 1 year. I would like a refund of the #59.99 charged to my account without an ok from me.

Posted by bob young

I purchased avast for $19.99 and was billed for $59.99 order id on 5 may. would like a rebate..

Posted by Anonymous

My Credit Card Was Hacked So I Have A New One And I Cant Find Out How To Change My Number Would You Please Have Someone Contact Me Thank You Peggy Yates

Posted by Anonymous

I was billed to my credit card for both the months of March & April, 2017 (doubled billed) under DRI*AVAST SOFTWARE. in the amount of 39.99 each time. I would like a refund for one of those months charges: Howard P. Troutman Please notify me when this refund has been executed. Thank you for your attention to this request.

Posted by BLahblah

HORRIBLE, HORRIBLE, HORRIBLE! On hold for ages to BUY tech support. Well, enough of that, I'm taking my business to Geek Squad.

Posted by wnd4sno

From Jim Hitching Please do not renew my avast subscription Have not used it for ages Having my card number is no excuse card may be dead Service scary

Posted by hassan

why you try to get £59.99 from my account and you knew very well that i have paid all ready in 26/11/2016 £54.99 and this cover me for two years. i want an answer very quickly and refund for the money you took plus i do not need your product any more plus if you don't do so, I will report you to the fraud office.

Posted by Anonymous

RECENTLY YOU DEDUCTED $49.99 from my checking account but i have no receipt. would like same.

John Fudge

Posted by Anonymous

Latest update is almost as bad as the Technical Support that will charge a minimum of $199 to "diagnose", not "fix" the problems created by the update release.

Posted by MZ

RE: TICKET #734257
My husband ordered the upgrade with AVAST for his computer. Please disregard my dispute for the charges in my bank account. My husband just came home & told me. I apologize for my mistake - he likes AVAST and therefore upgraded it from free to a better protection package.

Add your review!

Posted by Scarp

Avast has been a lifesaver. With Avast Total Support, I have never waited longer than a minute to get through to a live technician, whose native tongue is English and who has been a whiz at figuring out the problem, and then fixing it. I've had to call them several times over the year, and never had any experiences like described in these complaints. Recently, serious problems began, primarily dropped connection, then inability to reconnect for hours, which could have been malware or virus related (but scans said system was clean) or hardware failures (computer or ISP modem, or ISP engineering issues. Avast Total Support tech told me in a minute it was an ISP engineering failure. ISP said it was computer hardware problem. Lenovo Help was useless; ISP insisted it wasn't their problem. This went on for 3 days, with a number of techs (not AVAST) attempting to figure out the problem. In the end, it took the Avast tech talking to the ISP engineer to get the issue fixed. It was ISP engineering's failure. Don't tell me Avast's techs are not helpful or that Avast is a scam operation. Some of you people complaining have been dealing with the fake Avast imitation sites.....you should learn to tell the difference before complaining. The real Avast customer service is phenomenal, and the techs top notch. It's the best money I ever spent on my computer.

Posted by Anonymous

I spoke with Steven from Costa Rica, he fix all my issues know my computer is running great, thank you Steven.

Posted by Anonymous

I called for assistance and received the help of Jeffery Calderon. Instead of a long drawn out affair to get my license agreement straightened out, it was handled in 7 minutes. Jeffery's computer skills and job knowledge are top notch and handled with professional courtesy. A big Thank You and an even bigger Hoorah to Jeffery Calderon!!!

Posted by gskuby

Yesterday 4/18/2013, I spoke at length with you customer service technician, Benjamin Chinchilla. He did a wonderful job walking me through every phase of the program. He explained things clearly, professionally and courteously. I had mistakenly downloaded an additional virus protector, which insidently, gave my computer a virus! He then tranferred me to another tech who sorted that out, and now I an home free.

Posted by [email protected]

I purchased a special 2 yr. for 1 or maybe even better plan that was pd. for with my, I believe Visa card appximately a yr. ago from your support team who transfered me to a lady, after I was explained the benefits and difference between the free &pd. service.The lady gave me 2 for 1 I special back then & I just have'nt used my computer for awhile! You can cll me at 817-573-8170.I am Alex Michalinos _ [email protected] at that time. I believe ya'll were located in Sweden at that time.Thank you!!!!!!!

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