AutoNation Customer Service

User Reviews, Ratings and Comments

AutoNation customer service is ranked #934 out of the 940 companies that have a rating with an overall score of 12.00 out of a possible 200 based upon 5 ratings. This score rates AutoNation customer service and customer support as Terrible.


5 Negative Comments out of 5 Total Comments is 100.00%.


0 Positive Comments out of 5 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Terrible Overall Customer Service Rating

  • AutoNation

    Customer Service Scoreboard

    • 12.00 Overall Rating
      (out of 200 possible)
    • 5 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.0 Reachability
    • 1.0 Cancellation
    • 1.0 Friendliness
    • 1.0 Product Knowledge

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Posted by Anonymous

absolutely the worst.. customer service doesn't exist-just robo calls one after another. DO NO PURCHASE from this company!!!!

Posted by Bob

Subaru Auto Nation - Denver Area: Regardless of what is said during the sales process, AN takes no responsibility for any issues that arise post purchase. As was plainly stated by Matt Smith (General Manager - AN Subaru) when I raised a question regarding a $145 suspension repair 1300 miles and 100 days post purchase - "You will need to cover any issues related to the sale, used cars are sold as is...). Therefore, if you are looking to purchase a used car from a large dealership vs. individual assuming there is some additional integrity in the purchase, I would steer clear of AN. Note: I have purchased cars of similar value from competitors such as Carmax with absolutely no issues if a concern was raised.)

I would also mention, that I had originally called AN - Subaru regarding the repair ~60 days post purchase, however they recommended I take the car to AN Nissan for repair.

Posted by Anonymous

There is no customer service. I have been trying to rectify a financial issue where a director stole 6000.00 in my wages. I have worked with the local branch AN Ford in corpus. Jerry salazar stole the money in July Aug & Sept of 2015.

The dealership also threatened me with termination of my contract if I didn't let the dealership off the hook by myself assuming 7000.00 in negativity equity on a auto that wasn't even mine. Brad nor Bruce were rational that day. I had a solution but they were so afraid corporate would find out they wouldn't even give me a chance to present my case. Between Navy Army and autonation coercing me into a predatory loan I will start here.

Posted by Smellswell

I was a contractor and customer at an ford corpus. A manager stole 6000.00 from my wages. I have all documents to prove my case. I have called customer service 4 times now. Fred Vincent,. There are forcing me into a corner that ends badly for me.


Fred Vincent

Posted by Complaint

Never believe AutoNation on their warranty issues even warranty shows job will be covered on Labour and spares charges. They willfind the way that the job is not covered under warranty and hence to pay minimum charge of about $ 135 for diagonose. Bought a used Lexas 350 RX in july 2016. Covered under warranty for two months. Its wipers sensors on auto function does not work. AutoNation Ford in Frisco says that due to small whole in wind screen this will not work and also not covered under warranty. I was never be informed by them at the tome of purchase that this will not work unless i change the wind sheild. My opion is that it should be covered under warranty as the electrical circut is not able to complete to sense and work properly.

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