Posted by ABC123
Internet went down, again. On hold waiting for a Representative for over 40 minutes. When she answered she spoke half English and half Spanish. Good thing I'm fluent in both. My reply was entirely in English. I'm certain she does this often to throw customers off. After verifying my information, I could hear her opening up a candy/food wrapper and then she asked with her mouth full what problem I was having. Then, in the middle of my explanation she began laughing/talking along with a co-worker. She continued to try to correct the problem doing the same thing - sending a signal to my Router - three times with the same result. She asked to put me on hold for a quick second and yes, you guessed it, dial tone...she hung up on me. No, no return call even though she verified my call back number 'just in case we get disconnected'. Very unprofessional. Way too long to have to wait to speak with a Representative.