Posted by Sabrina M
I recently left a review concerning my bad experience with Asurion representatives however I have to tell you all. They're not committing theft at all. I contacted the corporate offices via email. I was responded to by one of their higher up customer service professionals. I was assured that I was being asked for an affidavit and ID because of precautionary measures that the company has to take to deter fraudulent claims. It absolutely made more sense than what was originally told to me by an unprofessional associate who just hung up on me when questioned about it. I was also insured that there will be a full investigation about representatives hanging up on customers. Whether accidentally or purposely is the focus. This company is absolutely very dedicated to helping their customers. Nevertheless,they have to be notified of issues or they're unable to handle them. My advice to everyone out there who uses Asurion stay persistent and make sure you're in contact with the right people otherwise you will feel like I did about this company for a long time. So I apologize to you all for my swift and uncalled for lashing out on this company on my previous review and please except my sincere apologies.They resolved my issues, responded to my concerns and addressed them. So I give them 10 stars for superb customer satisfaction. I'm a woman of integrity and by no means did this company ask me to repost my review. Reviews are ours not the company's in which we post about and it's only right for me to give them the credit they deserve for handling my concern. I just wanted to share this with all of you. Always speak your opinion and if you are in error let it be known. Life happens to all of us, it's what we do that matters. Happy New Year's everyone.