Posted by StaciHi
Contacted Asurion to replace phone when I severely damaged it during a move. Damaged the housing cracked screen glass falling out of the corners of my phone . Cut my hand on the glass and scratched my face. After 11+ yrs of paying for full coverage insurance they don't have my model, Samsung Note 8, in stock it'll be a week or so to replace it their not sure when it will be they'll let me know...huh? Ok then upgrade me to the next device, no we don't do that. We can give you an S8. So you want to downgrade my phone and with something that doesnt even have the same features. No sorry thats unacceptable. Sorry to bad then.... Sounds like I need an attorney. If my grandkids cut themselves on this device, obviously I'll try to keep them from the phone but I don't always see them grab it, I don't usually have to guard it, there will be an attorney involved for sure.