Ariens Customer Service

User Reviews, Ratings and Comments

Ariens customer service is ranked #438 out of the 946 companies that have a rating with an overall score of 33.60 out of a possible 200 based upon 9 ratings. This score rates Ariens customer service and customer support as Disappointing.


9 Negative Comments out of 9 Total Comments is 100.00%.


0 Positive Comments out of 9 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Ariens

    Customer Service Scoreboard

    • 33.60 Overall Rating
      (out of 200 possible)
    • 9 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.3 Issue Resolution
    • 3.2 Reachability
    • 3.5 Cancellation
    • 4.5 Friendliness
    • 3.3 Product Knowledge

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Posted by Akkido

I am trying to find out the size belt for model hydro tractor

Posted by Houston Lamar

I bought arien mower last year used it few times, this year i took it to service, after weeks they claimed its repaired, but had to take it right back for shaking real bad, they kept it for over a month and now the send it to another store. I would like to get refund or replacement of this unit asap.
Its new and could not use it.

Posted by Garbage

Purchased a compact 24 snowblower thru home depot in 2015. Had trouble starting the snowblower since day one of purchase. Home depot had a guy come out to my house to help start it after purchased. Kudos to home Depot. Have not used the snowblower since 2015. But it's now 2017 and the snowblower will not start once again. Tried a number of troubleshooting steps but no start. I've spoken to a number of people who are having the same problem with ariens snowblowers. So once I get the snowblower started I'm going to sell this garbage. Will never by another ariens product again!

Posted by Anonymous

I bought a new Ariens snow blower recently and was surprised that it did not include a power cord to use with the electric start feature. According to the dealer one is not included. So after spending $1200 for a machine I need to spend another $20 or so for a power cord. Did you ever buy a vehicle and not have a key to make it run? Ariens should think about changing what appears to me as an extremely "cheapskate image".

Posted by lortiz917

I called three separate days early October regarding a promotional item, its November 4th and still no one has contacted me. Shame on Ariens. Never again will I purchase any of your products.

Posted by Anonymous

purchased riding lawn mower exactly 1 year ago. used for little over 3 months. than winter came. used 2 times this year. transmission thru grease all over. took in get repaired. transmission bad. Having problem with so called warranty?
Home depot trying to help me, Airens no. very sorry i bought it had problems very day made purchased. still mower in shop waiting on ariens to ok work. would be nice to have problem corrected.

Posted by Doogie

I just bought an Ariens Razor self propelled lawn mower. Excited I opened the box, living about 20 miles away from Brillion,and knowing people who work at your company, I was happy to know that my hard earned money was being used to help support fellow Wisconsinites. Nothing on the packaging said anything about where the engine was made, even when I unpacked the box, the only indication that the engine wasn't made in the USA was the Chinese letters on a Lincon Co letter in the Lit packet. So I looked up where your engines are made. I was extremely disappointed! I almost returned your product. At least other companies mark their packaging I did expect more from a Wisconsin Co. Especially since you could put an American made engine on your lawn mower made by a fellow Wisconsin Co. Or at least an American made Briggs. I did expect more from a family owned Wisconsin Company.

Posted by Gaudium

When my Ariens was 20 months old and had less than 50hrs of service the transmission failed. I transported my Arens to a dealership and at this point I have waited five weeks for a repair. I cannot afford a new transmission and apparently the Ariens warranty does not cover transmissions. So the dealership has ordered the parts necessary to rebuild the original transmission and after 5 weeks I am still waiting for the parts. Ariens apparently will sell a new transmission but drags there feet when it comes to the parts for the rebuild I can afford. I am 73 and disabled and cannot afford a new transmission.

Posted by [email protected]

I was involved in a motorcycle crash where I was pronounced dead at the scene. I am disabled and working my way back to health.
I cannot shovel even the littlest amount of snow. I went to Home Depot to purchase a new reliable snow blower. The East Springfield store on Boston road is where I have purchased all my large appliances. That is the only place I will go. The service is second to none. I was told that the Ariens ST24LE-Compact would do the job. I bought it online and was assembled by Taplin Power equipment and delivered to my house in Nov2013.
It was a bad winter and on the 3rd time i used it the chute belt came off blowing 3 inches of snow. Lou the manager at Home Depot sent a repair man to my house to put belt back on in below zero weather. This fix seemed to work for a while.
This year has been short on snow but when I went to blow 2 inches of snow belt came off again. Lou again sent his men when they found that 3 of the 4 bolts that attach the chute to the main frame had snapped off. They said this should have never happened.
I am only clearing a four car flat driveway and am mechanically inclined. I am very up to date on all my maintenance.
SNAPPED OFF I never hit or ran over anything. I am now without a snow blower.
I talked to Lou and they are trying to repair this problem.There is snow on the way and he offered to send men tomorrow to clear my driveway if I don,t have my blower back.The world should be full of men like this. Great Manager
I am going to buy a riding lawn mower next year and iI liked the look of the Areins. I would like to give your company the business. I would appreciate compensation for this misery. Maybe a break in the price of your lawn mower. Please don't ignore this letter. I have a copy of it and would like finish it with how great your company handles there customers.

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Chris Ariens
Chris Ariens is TV and media editor and director of video. He oversees coverage of television, publishing, media marketing and strategy and more. He also edits Adweek's TVNewser, reporting on the national TV news media. As director of video, he ...
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