Applebee's Customer Service

User Reviews, Ratings and Comments

Applebee's customer service is ranked #196 out of the 946 companies that have a rating with an overall score of 46.27 out of a possible 200 based upon 6 ratings. This score rates Applebee's customer service and customer support as Disappointing.


5 Negative Comments out of 6 Total Comments is 83.33%.


1 Positive Comment out of 6 Total Comments is 16.67%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Applebee's

    Customer Service Scoreboard

    • 46.27 Overall Rating
      (out of 200 possible)
    • 5 negative comments (83.33%)
    • 1 positive comments (16.67%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 5.5 Reachability
    • 1.0 Cancellation
    • 3.8 Friendliness
    • 3.5 Product Knowledge

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Posted by Anonymous

Today is my birthday and my mom took me out for lunch at Applebee's on northfield rd. While eating our meal an customer was struck by one of the Applebee's employees there was a fist fight in the middle of the dining room I couldn't believe it I was ready to go that very moment my server never came back to my table till 20 minutes later the manger never apologize to any of the customers for the big brawl that happened and was no where to be seen. to make matters worst the young lady that hit the customer kept working like everything was ok.I never seen anything like this in my life my mom is 82 years old and is still shaking by what happened that employee should've never continued to work very

Posted by Jin

My name is Jin Ainley. My email address I am a veteran and would like to go to the St. Cloud, MN Applebee's for the free meal on Veteran's Day that they are doing. But because of circumstances I feel I cannot. I had a conflict with one of the bartenders there. Her first name is Britney. She was mocking me behind the bar because I think she didn't like that her boyfriend who is also a bartender there and I got to know each other. She lied to the manager and said that I threatened her which I did not such thing. I said one swear word to her and that's it. No threats. So the manager believed her and kicked me out. I'm unsure what to do. Thanks. Jin

Posted by mikedotcom

Not a good experience today @ applebys. Ordered the monday night bacon burger .. the lettuce was wilted, got 1 small ring for onion, burger had almost no bacon and came to me pink - I ordered well done. Server took back and nuked it ...yuk, are you kidding? Asked for grilled reg bread, got it dry toasted, bleh! My wifes tea was horrible, got Coke instead, good. Fries were delicious, just a rather small serving. It is also the only restaurant in town that has a bar with soda water on tap, yet charges $2.49 for a glass...really?
We visit here at least monthly but the last times were a dissapointment. This store needs help!

Posted by Anonymous

I was treated to Applebee's on Sunday September 25th 2016 for my birthday our waiter was rude didn't give s napkins got out order screwed up then we had to order to go she put everybody's food in one bag we had to open up each other's food to find out which one was which she left for a long time and never came back we had ask another waiter for some water and bags to put out food in after 15 minutes she came out Annex was everything okay

Posted by Anonymous

The store at Northgate Mall in Chattanooga is awful. We had to wait 10 mind for a waiter, we ordered a 3 appetizer platter and burger which took 30 mind to come, the appetizer was wrong and cold, the rice was dry as a side and we did not get drink refills. Will never come back.

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Posted by Philc

Loved our server! She made us feel welcomed. Julia was awesome.

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Posted by AppleBee'sEmployee

I have worked for Applebee's now for over 4 years and I just got moved up to server a week ago. I love working here but our management isn't what you call good.


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Company News
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