Posted by Contact Customer service
I have been going to Anytime Fitness Center at 7580 E. 9 Mile Rd., Warren, MI 48091 for 2 years now and these last 8 months have been the worsed. They change management just like you change the months of the year. Sometimes weeks. Last May they got rid of my trainer without notifying me. I trained with her for a year. He gave me anither trainer whom got promoted so he referred me to another trainer in August of 2016. My journey from there has gone down hill she kept forgetting about my session so I wen to management this trainer named Tony volunteered to be my new trainer. He's gone. But before that he missed 3 of my sessions. And I haven't neen trained or had a session since February 4th. I spoke to Phil who is the new person in management. He's been prosmising me a new trainer for a month now still no trainer and they still keep taking my money. He said that I will get my money back and that he will have a trainer call me. Well I'm tired of trying to get him to cooperate with me. I've done what he asked me to. My training session with Tony was at 8 a.m. on Saturday. Phil asked me to come in at 9 a.m. he would have someone to call me and setup an appointment anotther month has gone by no trainer has called me or shown up on Saturday. I'm at my wits ends and I'm getting frustrated cause he's giving me the run around. Needless to say just by chance I was at the gym when Phil got there. I informed him of who I was and that he promised to have a trainer for me at 9 oclock on Saturdays. He saysvthey had an emergency meeting at their location on 22 mile rd okay that's find and dandy. No one has yet to call me or show on on staurday so I just workout on my own. But again they're taking my MONEY and I'm not getting my sessions this makes 12 sessions MISSED he has yet to call me regarding the return of my money. Nor has he scheduled for one of his trainers to call me. This will be my 5th Trainer since last May. I don't want another trainer but I can't break my contract. This is UNFAIR to me as a client/customer. I went to the gym this padt Saturday which was April 8, 2017. The lock didn't work no one was at the gym until management showed up. Phil claimed that if no trainer shows up he would make it his business to be at the gym on Saturday at 8:50 since He was the one who changed my time from 8am to 9am. Well needless to say he was a no show just like his so callex trainer. Yes he put my name in that book but NOBODY hasbyet to call me for a training session. I'm getting tired of the run around by management. Please help me out. I want my money for the missed training and I want my contract changed to where I pay as I get trained or cancelled. I've done what I am supposed to do. Again I'm tired of the run around. This coming Saturday will be my 13th missed session. I will be stopping the payments from coming out of my account since I can't get the service promised to me.