Posted by Customer
Anthropologie did not process the item I returned, and after four weeks, I made several phone calls and sent multiple emails to figure out this issue.
After talking with several agents and two supervisors multiple times, I was told that they still haven't received the item I returned and can not issue a refund.
So, I seriously asked what the legal process is for this kind discrepancy, and the last supervisor I talked to said that I should talk to my lawyer. So I hung up the phone seriously considering filing a formal claim. After that, they just put my account on hold saying that I can not shop at Anthropologie anymore because I made several claims.
It's UNFAIR that I still have to pay for the item that I do not have.
I followed the instruction using the return label and put an invoice inside when I sent the package. They kept saying that they can not verify the item I returned but how can I prove that I am right once the package left my hand safely in the post office? According to the tracking info, the package was safely handed to an agent and beyond that I do not have any control over the package.
If there is a camera that records what came out of each package, they should show me the recording and prove that the item was or was not in the package. Then they will see that they made a mistake. Instead they just kept saying that they wrote down item numbers from the package I sent. From my experience, however, the return department is very sloppy and makes a mistake. In the past, for example, I sent two items in one package for return, and they only processed one item so this is not the first time they made a mistake. It's just ridiculous that they suspended my account for complaining about the issue they are responsible for. It's TOTALLY UNFAIR and UNETHICAL that they took my money for the item I do NOT have. I think everyone who has similar experiences should spread the words out so that other consumers won't be ripped off by Anthro.
Anthro should know that they should resolve a dispute better and suspending a customer's account is not the right way. I still should get my money back for the item I returned!!