Anthropologie Customer Service

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2 Negative Comments out of 3 Total Comments is 66.67%.


1 Positive Comment out of 3 Total Comments is 33.33%.

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  • Anthropologie

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 2 negative comments (66.67%)
    • 1 positive comments (33.33%)
    • 0 employee comments
    • Attribute Ratings
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    • 10.0 Issue Resolution
    • 4.0 Reachability
    • 5.5 Cancellation
    • 4.0 Friendliness
    • 10.0 Product Knowledge

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Posted by Customer

Anthropologie did not process the item I returned, and after four weeks, I made several phone calls and sent multiple emails to figure out this issue.
After talking with several agents and two supervisors multiple times, I was told that they still haven't received the item I returned and can not issue a refund.

So, I seriously asked what the legal process is for this kind discrepancy, and the last supervisor I talked to said that I should talk to my lawyer. So I hung up the phone seriously considering filing a formal claim. After that, they just put my account on hold saying that I can not shop at Anthropologie anymore because I made several claims.

It's UNFAIR that I still have to pay for the item that I do not have.
I followed the instruction using the return label and put an invoice inside when I sent the package. They kept saying that they can not verify the item I returned but how can I prove that I am right once the package left my hand safely in the post office? According to the tracking info, the package was safely handed to an agent and beyond that I do not have any control over the package.

If there is a camera that records what came out of each package, they should show me the recording and prove that the item was or was not in the package. Then they will see that they made a mistake. Instead they just kept saying that they wrote down item numbers from the package I sent. From my experience, however, the return department is very sloppy and makes a mistake. In the past, for example, I sent two items in one package for return, and they only processed one item so this is not the first time they made a mistake. It's just ridiculous that they suspended my account for complaining about the issue they are responsible for. It's TOTALLY UNFAIR and UNETHICAL that they took my money for the item I do NOT have. I think everyone who has similar experiences should spread the words out so that other consumers won't be ripped off by Anthro.
Anthro should know that they should resolve a dispute better and suspending a customer's account is not the right way. I still should get my money back for the item I returned!!

Posted by awmastine248

We have lived in Hoboken for six months. A couple months ago mother in law was visiting us in Hoboken on Sunday August 23rd is when the incident took place. It was 82 degrees in Hoboken and as I walked around Anthropologie with my husband and his mother we came across a large jug of what everyone, including us assumed was iced tea with tray a various pastries. There was no label on on the self serve beverage dispenser or the food, nor was there any hostess of any kind during the entire time I was in the store there was never someone monitoring the food and beverage setup. My first thought was how nice that was of them to serve refreshments to the public on a hot afternoon. I didn't take anything and continued looking around on the first floor. My opinion of the refreshments quickly changed when my panicked husband came rushing over to me asking for the water in my bag informing me his mother just had taken a few large gulps of the "iced-tea" and was more than distraught as she immediately felt alcohol in her system. My husband's mother is the sweetest woman in the world and it was heartbreaking to watch her fight the tears welling up in her eyes as she explained politely to the very rude sales employee that the reason they should put a sign up listing the ingredients of the serve yourself refreshment was because she is a recovering alcoholic, sober without a sip of alcohol for 2 years until last Sunday. The girl dismissed my mother in law with a disgusting judgemental attitude and I was infuriated. I immediately went up to speak to someone at the front perhaps a manager or someone with a heart and any hint of a moral compass. The magnitude of rudeness and patronizing looks I received was overwhelming. It was almost as if they were insinuating I did something wrong by bringing this to their attention. No apologies were given, no sympathy, understanding or common decency. The girl did not even make eye contact with me but said quietly she would tell her manager. When we left 40 minutes later there was a small, cardboard sign with small writing in pen that said PEACH MANGO BELLINI (with champagne) in smaller print in parentheses. I hope everyone can read the flimsy, informal sign that wasn't even taped, just leaning against the jug containing the drink. To preface the story my mother in law was visiting from Canada for her birthday and we were at Anthropology specifically to buy her a birthday present. This was the worst birthday present I could have ever imagined. However, my mother in law is strong and she wanted to overcome this and not make a bigger scene than we had already so we continued to shop and as we did I got to thinking of all the people who had this drink before 2 PM and no wonder the young girls getting refills were giggling when we entered the store. They were drinking free alcohol and didn't have to show ID!! No one was monitoring who helped themselves to as many glasses of what we found out was not the refreshing iced tea with floating raspberries but peach mango bellinis with champagne in them. I have been thinking long and hard and doing research on the laws in New Jersey. I promise you I will be looking for an appropriate lawyer this week because I don't want someone to get hurt and it's not appropriate for minors to be served alcohol. The situation was handled so dismissively by your employees at this location. Its against the law to have a self serve beverage dispenser that is not clearly labeled with its contents. Not to mention if you are going to have alcoholic beverages in a self serve beverage dispenser is it appropriate to leave it unattended? If you are going to serve alcoholic beverages in your store they should be monitored and every ingredient should be labeled clearly (not everyone knows what a bellini is, especially children) and the sign should be directly taped or fastened on the beverage dispenser. The little flimsy cardboard sign that was eventually placed leaning against the glass dispenser which could easily be knocked over or blown away. They should probably label the food too considering the amount of people who have food allergies. I am disgusted with the situation. Their store likely served alcohol to more than one minor that day.

Exactly one week later I called the store asking if they were serving a beverage on Sunday and she said they weren't but they do serve beverages frequently. I then was curious as to the exact ingredients in the beverage and so I said I was having a party and wanted to have the Bellinis could they please email me the ingredients. I was shocked to find out there was 6 bottles of champagne in the recipe. At that point I did feel compelled to contact a lawyer to ensure the safety of the public. I sent an email and after four or five days have received an apology from a supervisor of some kind and they offered us gift cards which I found almost insulting at the time. What is an appropriate gift card amount for my mother in laws emotional distress?

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Posted by Brittany Barnwell

I want to compliment a sales associate Brittany Barnwell at store 434 in westchester NY.
Brittany was so,helpful and beyond sweet and gracious in working with me .i was on the search for a prom dress and she went to much effort to find its for me !
Brittany has such a love for her job as well as the wonderfull Anthropologie stores. Brittany couldn't do enough to,help me with such care and has a very warm yet professional way about her.
We need more young people i the world of retail like Brittany!
Many thanks for your attention BarbaraKoff a very greatful customer

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