Amica Customer Service

User Reviews, Ratings and Comments

Amica customer service is ranked #12 out of the 946 companies that have a rating with an overall score of 116.60 out of a possible 200 based upon 6 ratings. This score rates Amica customer service and customer support as Acceptable.


3 Negative Comments out of 6 Total Comments is 50.00%.


3 Positive Comments out of 6 Total Comments is 50.00%.

Issue Resolution




Product Knowledge

Acceptable Overall Customer Service Rating

  • Amica

    Customer Service Scoreboard

    • 116.60 Overall Rating
      (out of 200 possible)
    • 3 negative comments (50.00%)
    • 3 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 7.8 Issue Resolution
    • 6.4 Reachability
    • 5.5 Cancellation
    • 7.2 Friendliness
    • 6.4 Product Knowledge

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Posted by Kenya

Terrible customer service, was put on hold for 45 minutes until I hung up. Spend more money on real insurance. I already went to AAA and I am happy with them. And they have many other perks as well such as discounts on vacations.

Posted by Anonymous

Talking to a person that is not acting like a machine is another problem. Getting an insurance contract is not a problem and the employee are charming, but if you have a claim it is quite different: slow, inefficient and no way to talk to "a real person".
Service totally inefficient!

Posted by Anonymous

I have never had so many problems with insurance company as I have had with Amica. Sorry but it true.

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Posted by Some Guy from NH

I have been an Amica customer for nearly 6 years now. The customer service is great and they are definitely available when you need them.

Posted by Very satisfied in CT

Consistently excellent service for more than 25 years with Amica -- they've handled homeowner's, personal liability, and auto. Always reachable with a well-informed human being at the other end of the line. They were extraordinarily prompt and helpful when our daughter, also an Amica customer, was in an auto accident.

Posted by prader

I have been a customer of AMICA mutual for 30 years. At least three times, I have had a windshield replaced, often with a check in my hand before the work could be done!

We have had four cars totaled, and we were treated fairly (sometimes even generously!) and quickly each and every time.

Never did the question of cancellation come up; we are still devoted fans and members in good standing with them.

Flawless service, and unsurpassed customer satisfaction.

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