Posted by Anonymous
This has got to be the worst customer service that I have EVER experienced. I have contacted American Standard on at least 3 occasions. I have had to wait on hold to talk to a representative for OVER AN HOUR each time. Each occasion, the representatives was not knowledgeable. The last time I spoke with American Standard, the representative raised a ticket number #1419588 and asked me to send pictures of the issue. 11 days later, I still have not received a response and I am on hold again.