Ambit Energy Customer Service

User Reviews, Ratings and Comments



Ambit Energy customer service is ranked #212 out of the 946 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.13 out of a possible 200 based upon 24 ratings. This score rates Ambit Energy customer service and customer support as Disappointing.

NEGATIVE Comments

22 Negative Comments out of 24 Total Comments is 91.67%.

POSITIVE Comments

2 Positive Comments out of 24 Total Comments is 8.33%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Ambit Energy

    Customer Service Scoreboard

    • 45.13 Overall Rating
      (out of 200 possible)
    • 22 negative comments (91.67%)
    • 2 positive comments (8.33%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.6 Reachability
    • 3.0 Cancellation
    • 4.7 Friendliness
    • 5.0 Product Knowledge

Add your review!

Posted by Anonymous


Y'all shut my power off immediately for non payment after a day. I've been out of town. I asked you to mail a statement. No bill in mail. Don't send email. You email. I have no power with an elderly mother n law a wife and 3 kids under 10 yrs old. As soon as I found out I paid within 10 minutes the amount due. It's has been over 5 hours now going on 8:20 at night with kids that go to school. You're closed????? I pay you and money comes out immediately. Your 2-4 hour power back on? Zero compassion. Your pay online hardly ever works.

Posted by Anonymous


I have been waiting for my service to be reconnected all day please call me asap"

Posted by YOYO


Ambit Energy is the best and most wonderful company I have ever known in my life,
& the co-founders are the most amazing people who strive every day to better the lives of hundreds even thousands of people, Thank you Ambit for helping to make my life so great and I look forward to being with Ambit Energy for many years to come and helping others have a great life and FREE ENERGY!!
GREAT CO. GREAT RATES AND GREAT PEOPLE! THANKS YA''LL!
Thank you!
Yoyo Moore
SC Consultant with Ambit Energy
asajoel.joinambit.com

Posted by Ann Maroe


I didn't d sign anybody that didn't want to they did them self it is your loss I dold a lot for for ann Marie Bossard I am very disappointment That you would take do one else

Posted by Jose


The online system is really bad confusing difficult . I'm cancelling because it. The number sounds busy all the time. You lost a client because the system sucks.

Posted by Anonymous


I would not recommend this company to anyone. I am very thankful I am out of it and am no longer associated with such disgraceful human beings. They may be rich, but they have very integrity or class.

Posted by Anonymous


Do not complain or list specific consultant names or Ambit will take down the post. They allow immoral activities to occur because they are a business with zero integrity, as long as they can use people to make them money. There is a lawsuit in the process of occurring. There is a long list of women who feel as if they were sexually harassed by this "consultant" who they cover for and keep idolizing. Screenshots can't disappear. That doesn't even touch the fact that he isn't even an
Ambit consultant on paper.

Posted by Anonymous


Don't waste your time posting negative comments or contacting Ambit's corporate office. They just bully their way into taking down all negative posts they dislike and they resolve nothing. Totally corrupt company. All they want to do is make money and hide all activity that is questionable.

Posted by frustrated


I am disgusted with this company. Be careful, if for any reason you do not rollover your account by the expiration date, they will be happy to do that for you and at 2/12 times the rate. Robbery!! No one will work with you. They really don't care. I will be paying over $100 for an electric service because of this. Why not take an average rate for the state of which your customer resides, but no ....let's take the consumer's hard earned money and punish them! They pride themselves with integrity and they are far from it. They are happy to punish us, take the absurd amount of overage from you, sit in their fancy office, with their expensive shirts, get in their expensive car and drive home to their lavish homes on my dime. They are unethical. They insinuated that since their records indicate that my letter was sent and not returned to them, that I received (and I did not). with the 3 individuals I spoke too, it was consistent that it was my fault and oh well that's too bad for you. I have never been so angry at a company for mistreatment of their consumer....and they really didn't care. Absurd! Do not use this company!

Posted by fthiscompany15


Ambit is a terrible company. Nobody will answer the phone when trying to disconnect. I would never recommend this comoany to nay indivdiual. I have been constantly calling every number I could possibly find for the past week and nobody has yet to answer or return my calls. This is a terirble company. I don't even understand how they are still in business.

Posted by Anonymous


Why doesn't someone answer the phone at Ambit Customer Service. I have been calling for two days now.

Posted by unhappy customet


Ambite Energy. -; Absolutely the most rude and unaccomidating business I have ever done business with in my whole entire life. Wish I had never even heard of Ambite energy. Absolutely cant wait for my contract to expire. I promise I will tell everyone I know absolutely the worst company in the world.

Posted by Anonymous


Ambit Energy Is A Terriable Company. It Is Impossiable To Workout Any Arrangements With Them. I Was Told My Payment Dates Can Be Change To The 15th. I Call Back After Recieving Abill Due On The 9th. I Was Told That The Conversation Never Took Place And The Date Cant Be Change! I Talk To A Supervisor And It Turned Out Even Worst. I Reminded Him Of The Supposed Recorded Conversation Were Told At The Beginng Of The Calls. Of Course The Conversation Wasnt Found. I Want A Ap0logie And I Was Told I Could I Would Get One From Him Pertaining Our Present Conversation. I Felt I Was Being Accused Of Lieing And Didnt Know What I Was Talking About. I Reuse To Be Treated Like That After Being A Good Paying Customer. I Will Be Swicthing My Service. It Is Too Many Other Co. To Swicth Too.

Posted by strip21


My problem started when Ambit did charge me for 11 months and than I got a bill for over 500.00...PSE&G than look at my account as though I was not paying Ambit, so when I called Ambit they would not contact PSE&G and explain what had happen..They left it up to me to straighten out there mess...and now I find out that they charge me 42.00 over and above what PSE&G is charging and again they do not seem to care at all...When it comes to Customer Satisfactory there is not such things with this company (AMBIT)

Posted by pdeaux


Anyone want to join my lawsuit against the most incompetent ridiculous and less than considerate company that is not consumer friendly. Tired of spending 18, 20 and 31 minutes waitihg to be transfered to someone who can pretend to help you. tired of being told you light bill would be reasonable only to find out that it's higher than most others-----my e-mail address is [email protected] company is a shocking reality of deregulation and is out of control---where's the PUC --------hello??????

Posted by wcinsatx


Ambit neglected to forward my last bill to my San Antonio address after I had finished a 1 year job in Dallas. They had my forwarding address as did Time Warner, the Apartment complex for the last water bill etc. Only Ambit chose to ignore sending my last bill for $59.01. Ambit turned t5his into the credit reporting agencies as not paid. I found out Jan. of 2013 this was a negative on my credit report. This goes back to 2009!!!!. Three weeks ago I spent 2 hours on the phone trying to get this taken care of as per Ambit direction. I was told to fax a copy of the payment to Ambit and they would contact the reporting collection agency as soon as they received the fax and a letter would be sent to me for proof of payment. Well, I still have not received the letter and the Collection company has not been contacted by Ambit!Keep in mind this is a bill for $59.01 from 2009! Your customer service SUCKS and apparently your employees are LIARS.If a potential customer is reading this,which I doubt Ambit will put up on their site just beware you are dealing with LESS THAN HONORABLE PEOPLE!!!! W. KISER / San Antonio,Texas

Posted by Anonymous


I have had the worst experience with Ambit energy the last 3 months. My CC expiration date expired and all I had to do was provide them with new date. Since then they have not been able to apply automatic payments instead I have had to continue to reinstatement fees. For two years they had no problems with taking automatic payment now all of a sudden i'm paying out of pocket for their incompetence. They are only out to take their money. It takes 30 mins to even get anyone on the line in the first place.

Posted by Anonymous


The Worst Customer Service From All Departments.i've Never Felt Like I Was Just A Bill Until I Called Here. I Think In Training One Requirement Is To Be As Mean As Possible And Not Help Customers.

Posted by E. Lucas


what kind of company would turn a 82 year old man lights off when he had paid every month that he has been with ambit on time. he made a agreement with the company to pay a light bill that was at someone else place of residence that was in his name. Ambit customer service rep went to get the supervisor to finalize it and the supervisor was to busy to come to the phone. Then Ambit said they said they called my wife who the arrangement was agreed upon, but they say they could not reach her. Kind of hard to believe when it is her cell phone. So they turn his lights ans said that he had to pay a deposit,a reconnect fee, a deposit, and a disconnect fee and the entire amount that was due from another property. He is on a fixed income but ambit didn't care. This is a case of ambit not wanting to follow to go through with the arrangement that was agreed upon. Just a classic case of taking advantage of the elderly.

Sincerely: a soon to be X customer

Posted by Anonymous


Liah83, just for your information... Ambit does have shorter hours than most power companies. I am not going to deny that, but there is a reason for that. If your power goes out, you do not call Ambit Energy. You call the provider of electricity, the company that delivers it to you because it is their fault not Ambit's. You were clearly misinformed on how the process works and I am sorry you went without power just because you did not know who to call.

Posted by Liah83


How can a such important and essential company like a power company have such short hours. Ambits hours are asinine. Our power blew out at 6am on 11/04/2012. It is now only 7:45 on a sunday. and they won't be open till 10!? So now we risk our food spoiling which isnt cheap. This is absolutely unacceptable.

Posted by mrshayden


office hours need to be open longer spent all night in the dark with no lights on trying to pay my bill once again which i already paid earlier last month n they still got cut off the lady in customer service was rude after i told her well melaine another lady i had spoke with said it was fine to pay the other 80 i owed next bill even went on saying some people wont tell u cuz they jsut want the payments paid n so forth just thought it was outragous how i could not conact anyone to help me get my lights cut on throughtout the night had to wait till they opened with a fussy baby n couldnt even cook or go out for food by the time i got home it was late and everything had closed customer service is horble

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Posted by oppus


AAA+ company Great customer service and great rates on electric and gas power. Thanks Ambit

Posted by dreamsopen


A great company that works very hard to reach all customers needs.

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Posted by Anonymous


When a company starts growing mistakes will happen not one company is prefect. Especially the rate this company is growing. Never sacrifice integrity for growth. This company is on it's way of becoming the finest most respected in its industry. I'm not a leader but hope to be someday. I am proud to be apart of this amazing team they work very hard and it shows.

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