Posted by Anonymous
Hi. i purchased your product on 6/22/17. To make a long story short, I called the warranty tech to come out to service my washer. On 6/6/17 two gentleman arrived, one quickly looked over my washer and the other just stood there trying to get me to sign a "Thank You" card. first of all i was uneasy about signing when they hadn't even finished checking out my washer. They rushed through everything, and told me my electrical outlet was wrong because of my house being old. also that the plumbing was incorrect. I have used this washer since 6/22/17 until i called them and had no problems. After they left my residence, i tried it and water started coming out of the washer from the back. I called because the washer was filling with water but wouldn't wash. so they left me with a washer that was in worse shape than it was before i called. I went out and purchased a new washer connected it up just like before and it runs perfectly. i don't know why they were in such a hurry to do whatever, but i am very dissatisfied. I know that washer has a problem. My warranty runs out on 6/22/18, so the problem was reported before the expiration date. something needs to be done ASAP. I am in the process of contacting my lawyer on this if I don't receive a response quickly. This is the worst service ever!!!