Alfa Romeo Customer Service

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Posted by AL05

I have been an Alfa owner since 2001.
I had a 156 selespeed a 147 2l and now a Mito QV.
With all of them I had major problems, but I love the cars.
With the latest problem in the Mito I became very disappointed with the Alfa support in my Country.

The power steering motor packed up 2 months after the warranty expire, this was in the 6th of January. Lucky enough I have been able to drive the car up to now. By switching the ignition off and on again it seems to work but only sometimes. Now it collapsed for good.
In January I was told that I have to pay for the repairs. My car had only 59000 kms on the clock.
It seems that I have no option but pay R16000 for the repair. This is not acceptable. This problem is happening to a number of Mito's worldwide. Please check the Alfaowner website.The car is now standing until I get the required amount to have it repaired.
Thanking you,
Alberto Lopes

Posted by Anonymous

I am very dissapointed in the matter of being ignored after trying to sort out a breakdown of my vehicle in Italy in August 2009. after numerous phone calls,faxes and emails I have been ignored since december 2009.I find the whole attitude of customer relations at Alfa Romeo HQ pathetic not to have the desency to reply to a problem that should not have occured considering the age of the car.

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