Posted by Anonymous
My family and myself just used the AirTrain service to JFK (Jamaica train). We are travelling home to Ireland today and were advised at Grand Central Station on how to travel to JFK and what tickets we needed to purchase which we did. Upon trying to enter your station we were approached by one of your staff members with long red and black braids who questioned us about our tickets in a rather accusatory tone when my mother explained that we were tourists and we would pay the difference for a ticket ( if there was one and of which t aware) this woman began to shout at my mother and tell her to walk away and that she was speaking to my dad and not her, she was extremely aggressive in tone and manner and as tourists or anyone I find this to be totally unprofessional and very intimidating, is this how your staff are trained to provide customer service? This womans outburst at us was completely baffling and really quite frightening! My mother was most upset after this and cried. Todays date is Wednesday November 8th and we were at the AirTrain service at 3.30pm.