Posted by Linda
Air France is the worst Airline to travel with. It is impossible to reach anyone who is responsible for anything. Due to technical Problems with Air France, the connecting flight was also missed and rerouted via Iberia. Then when the bags didn't arrive, the file was reported to Iberia, who managed to mix up tag number and passenger Information. All I Need to do is to match ticket number and tag number to make sure that the right bags are being looked for, but Iberia has no access to Air France files and when I call Air France to reconfirm tag number, they cannot give me any Information as the lost baggage Claim has been filed by Iberia. Why cannot I reach anyone who can help me with this? Air France is intransparent and after sales Service is a complete and utter disaster. 18 days later there is no sign of my luggage. Air France you Need PEOPLE to deal with Problems. Stop hiding behind anonymous call centres, who leave you hanging on the line for hours, only then to tell you that they cannot help you.