Advance America Customer Service

User Reviews, Ratings and Comments

Advance America customer service is ranked #544 out of the 946 companies that have a rating with an overall score of 30.00 out of a possible 200 based upon 8 ratings. This score rates Advance America customer service and customer support as Disappointing.


8 Negative Comments out of 8 Total Comments is 100.00%.


0 Positive Comments out of 8 Total Comments is 0.00%.

Issue Resolution




Product Knowledge

Disappointing Overall Customer Service Rating

  • Advance America

    Customer Service Scoreboard

    • 30.00 Overall Rating
      (out of 200 possible)
    • 8 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.3 Issue Resolution
    • 2.8 Reachability
    • 2.8 Cancellation
    • 2.8 Friendliness
    • 3.3 Product Knowledge

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Posted by Tahir iqbal

I have been trying to reach your headquarters with no luck. My friend just got ripped off from your company and the man from Rhode Island was using foul language to him. He was ripped off for 4500.00 and his account is overdrawn and paying big fees. At the bank. He has called you company and they won't do a thing about it. I called the fbi state police and attorney generalMaura Healey of ma. They are all going to meet him here at my house and provide a pro bono lawyer for him. They want to see all the messages and gift card receipts. This is not fair and they will press charges after they see the reports. Eleanor gallo

Posted by Anonymous

I've been going to your office on Carson street but you closed them down. So was told to go to the on on Sepulveda (home Depot) but they treat me like I'm a thief!! Couldn't find my paper work!, then, wouldn't deposit my EDD check from the government!! Something to do with couldn't verify!! And I opened an account (Purpose card) because of the check!! Your company (claiming to be you) took over $3000 from me (fraud) now my bank wants money I don't have!!!

Posted by Anonymous

Connie molina the manager in denver 8th and Pecos is the most difficult person to work with. It took me two hours to get a loan.she called all my references and my work.we've been dealing with advance America for years and she is letting her position get to her head.we will never used you again. and Connie Spain. Thank you

Posted by kp2003

Store Manager Sandra on Durango Las Vegas Nevada. I filed Bankruptcy in the past and it was dismissed. The store manger refuse to give me any more then a $ 100.00 she states the system only allows her to loan $ 100.00.I know that is not true! I feel she discriminated against me and I may contact my lawyer. I have had enough of her smart mouth to she is not a good manager and should be fired! Why do you allow people like her to work for the company!As a manger she should have better understanding I was going through a ruff patch in my life and had no choice to file bankruptcy and that was in the past and is cleared. So why she discriminates is the question she face when I take her and this company to court!

Posted by Anonymous

There is a Man named Marty Jackson claiming that he works for Advance America Loan and promising people loans and sending fraud checks to the bank he sent two to mine and my account was closed his telephone number is

Posted by viviana

I took out a title loan and when I was done paying it off they returned the title to me with a lean still on my car. They didn't tell me I had to go take off the lean myself they directed me to dps to take the lean off my car and turns out I had to go to the court house and pay 33 dollars to get the lean removed

Posted by Anonymous

I was called today to my work place with people who claim to work for your company . Their phone number is and they want me to send the money to them using Green Dot Com, Western Union or Money Gram . The name of the persons are Michael Lee and John White . They claim to work for Investigation Department Of Chicago Illinois . Please alert your customers, you guys are doing good job but some people they want to put you down . I spoke to your Customer Service and she was very good

Posted by Anonymous

5 employees in the building and 3 customers... Only one was helping customers. I waited over 30 min to even be asked to the counter. I was late for my appt and they were NOT at all friendly. I have never had a worse experience with advance America and I will not be using this location again

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Company News
Mexican Billionaire Buys Advance America, Largest Payday Lender In US
Mexican billionaire Ricardo Salinas Pliego is opening for business in the U.S.: his Grupo Elektra announced Monday morning its successful purchase of Advance America--the largest payday lender in the U.S.. Stockholders approved the $780 million ...
Daytona Fire Dept, Florida Memorial, Cash Advance America holding toy drive
The Daytona Beach Fire Department is holding a holiday toy drive, along with Florida Hospital Memorial Medical Center and Advance America Cash Advance, to distribute gifts to needy children in the Daytona area this holiday season. You can donate ...
Elektra Agrees to Buy Advance America to Provide U.S. Loans
Advance America Cash Advance Centers Inc. (AEA) jumped the most in more than seven years after Grupo Elektra SAB (ELEKTRA*) agreed to acquire the payday lender for $655 million, stretching the low-income loans empire of Mexican billionaire Ricardo ...